You Will Be Trusted To: • Accurately enter service tickets, purchase orders, and customer information• Communicate professionally with customers, builders, technicians, and team members• Help resolve customer and service issues in real time• Determine whether an issue involves our team, another trade, or a third party• Keep customers informed and clearly explain next steps• Support technicians and field service operations with accurate information• Maintain detailed notes and documentation• Help keep service requests moving from start to finish while protecting customer trust and company interests. Experience That Will Help You Stand Out: • Home services or skilled trades experience such as garage doors, HVAC, plumbing, electrical, construction, or similar service industries• Experience working with technicians, installers, contractors, builders, or other field teams• Scheduling or dispatch experience• Experience working with service tickets, work orders, or purchase orders• Knowledge of garage door products and services.