You will work with IT, Help Desk, technical teams, and business stakeholders to manage the platform, improve workflows, support ITSM processes, automate repetitive work, and make sure Jira is helping people get things done instead of becoming another system everyone works around. They understood how the Help Desk worked, how the business needed requests to flow, how assets connected to tickets, how integrations affected downstream systems, and how to make changes without turning the platform into a maze nobody wants to touch.