NewBranch Office Administrator Edward JonesBranch Office AdministratorCoal City, ILEdward Jones is based on a legacy of partnership and as a privately held firm we share the success with our associates through various discretionary and variable compensation programs, which includes bonus opportunities based on branch and firm profitability, along with individual performance. Full-time Associates receive the following benefits: Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage.
Customer Service Advisor - Jiffy Lube Multicare Stonebriar Auto Services LLCCustomer Service Advisor - Jiffy Lube MulticareNormal, ILAll team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare.
Farmers Insurance Customer Service Rep Farmers Insurance - Carrie Joos AgencyFarmers Insurance Customer Service RepBloomington, IL$20–$25 / hourIn this role, youll provide outstanding support to our clients and producers, ensuring every customer interaction reflects our commitment to service and excellence. Weve earned Farmers highest honors, including Presidents Council, Toppers Club, MDRT, and Championship recognition.
Telemarketer / Agency Contact Representative (copy) Farmers Insurance - Carrie Joos AgencyTelemarketer / Agency Contact Representative (copy)Bloomington, ILLead Qualification: Follow a prepared phone script to introduce our agency's basic offerings (auto, home, life, or business insurance) and verify prospect data. Outbound Calling: Make 100+ outbound cold calls daily to prospective residential or commercial clients using an automated dialing system.
Airport Customer Service Supervisor- BMI Unifi Aviation, LLCAirport Customer Service Supervisor- BMIBloomington, ILFull timeJob Title Airport Customer Service Supervisor- BMI Date Tuesday, March 17, 2026 Entity Unifi Aviation, LLC State Illinois City Bloomington Full/Part Time Full Time Exempt or Non-Exempt Position Non-Exempt Shift A.M. Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
Customer Service Representative DCC Propane, LLCCustomer Service RepresentativeFairbury, ILPart timeOur people are what set DCC Propane apart and are essential to our future growth, whether it is by welcoming a new brand into the DCC family or a new employee into our team, we are driven to ensure that our team members have everything they need to be successful. DCC Propane, LLC, a division of DCC plc, has served communities for over 70 years providing propane for residential, agricultural, commercial, and industrial uses, and water conditioning services since 1962.
Agency Office Manager Ryan Newby Agency - COUNTRY FINANCIALAgency Office ManagerBloomington, IL$50,000–$60,000 / yearWelcome to the Ryan Newby Agency COUNTRY FINANCIAL, where we're more than just an insurance and financial services office; we're a dedicated team committed to helping our community achieve their financial goals. You'll play a crucial role in ensuring our office runs smoothly, allowing our financial professionals to focus on what they do best serving our clients.
Office Support Staff Marlon Eilts Financial Services, IncOffice Support StaffPontiac, IL$17–$22 / hourThis part-time role (15-20 hours per week) or full-time role (40 hours per week) involves assisting clients, providing excellent customer service, and supporting office operations. Candidates must obtain a Property & Casualty License within three months and a Life & Health License within a year.
Clinical Admissions Therapist (Nebraska) Charlie HealthClinical Admissions Therapist (Nebraska)Nebraska, NERemote$60,000–$70,000 / yearFull timeThe Clinical Admissions Therapist will be responsible for meeting with clients upon admission, building rapport, completing biopsychosocial assessments, and establishing treatment needs. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
NewBlood Collection Staff – Customer Service American Red CrossBlood Collection Staff – Customer ServiceBloomington, Illinois$20.15This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce.
Truck Service Advisor I TravelCenters of America IncTruck Service Advisor IBloomington, ILThe TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came! Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer.
Residential Support Specialist Part Time The Salvation Army USAResidential Support Specialist Part TimeBloomington, IL$15.75–$18.90 / hourWe are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless.
Security Officer - Part Time Reception Allied UniversalSecurity Officer - Part Time ReceptionBloomington, IllinoisAs a Security Officer Enhanced Part Time Reception in Bloomington, IL , this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you to earn more by picking-up additional shifts when it works for you. Earn More, Claim-A-Shift Program: In addition to your fixed shift, you may pick-up extra shifts through our scheduling platform, allowing you to increase earnings and gain experience across multiple sites.
Mortgage Support Associate I Heartland Bank and Trust CompanyMortgage Support Associate IBloomington, ILPrepare compliant loan document packages for residential mortgage and consumer loans utilizing Bank software, communicate with loan officers, attorneys and title companies for loan closings, and assist with other closing functions as needed. Process mortgage loan applications utilizing Bank software including preparing and delivering compliant preliminary disclosures packages, maintain a pipeline of mortgage loans, and assist with other processing functions as needed.
Facilities Operations Specialist, Services RivianFacilities Operations Specialist, ServicesNormal, Illinois$71,000–$88,800 / yearFull timeRivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
NewInsurance Customer Service Representative RivianInsurance Customer Service RepresentativeNormal, Illinois$30.39–$33.77 / hourFull timeRivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Administrative Assistant II Specialized Education ServicesAdministrative Assistant IIBloomington, IllinoisFull timeIn special education and alternative education settings nationwide, the team members of Specialized Education Services, Inc. (SESI) shine a positive light on students who need academic, emotional, social, and behavioral support and uncover the unique learner within. Maintains confidentiality and privacy of personnel, business and other confidential, sensitive, electronic proprietary information of Specialized Education Services and their current and past employees and current and past students.
NewCase Management Assistant - BroMenn Behavioral Health Carle HealthCase Management Assistant - BroMenn Behavioral HealthNormal, Illinois$18.39–$29.79 / hourFull timeOverview: The Case Assistant provides operational assistance to the Behavioral Health Day Group program: Scheduling, coordinating treatment, verifying insurance, pre authorization of insurance, maintain program census, including tracking referrals, admissions, and discharges planning, Coordinating with external agencies and internal departments for referrals and continuity of care. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities.
Senior Facilities Multi-Craft Maintenance Technician RivianSenior Facilities Multi-Craft Maintenance TechnicianNormal, Illinois$37–$43 / hourFull timeThis includes but is not limited to observing devices in operation to location root cause of problem; dismantling devices to gain access to and remove defective parts; examining parts to detect imperfections; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; testing of device to observe performance; and performing tests for electrical circuitry and mechanical systems; reconditioning and repairing machine tools . Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Bilingual Customer Service Representative (Spanish/English) – Streator, IL AllianceOneBilingual Customer Service Representative (Spanish/English) – Streator, ILStreator, IllinoisAs a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Actualmente estamos contratando profesionales de call center/cobranza para comunicarse con clientes y ayudar a resolver cuentas vencidas.
Mortgage Support Associate Heartland Bank and Trust CompanyMortgage Support AssociateBloomington, ILPrepare compliant loan document packages for residential mortgage and consumer loans utilizing Bank software, communicate with loan officers, attorneys and title companies for loan closings, and assist with other closing functions as needed. Process mortgage loan applications utilizing Bank software including preparing and delivering compliant preliminary disclosures packages, maintain a pipeline of mortgage loans, and assist with other processing functions as needed.
Rehabilitative Services Associate (RSA) Lifelong AccessRehabilitative Services Associate (RSA)Normal, ILPart timeFrom birth to end of life, Lifelong Access provides a continuum of services and supports for families, children, teens, and adults including residential housing, vocational development, supported employment, high school transition, behavioral health counseling and services, and a wide variety of pediatric therapy supports. This role includes delivering individualized treatment plans, assisting with scheduled daily living activities, facilitating community integration, and maintaining detailed documentation of services provided.
Customer Service Representative Traveling with MchailaCustomer Service RepresentativeNebraska, NebraskaRemoteYoull collaborate closely with assigned advisors to manage client communications, address questions, and provide timely updates related to scheduling, confirmations, and next steps. In this role, youll play a key part in guiding clients, coordinating important details, and ensuring their experience is organized, responsive, and seamless from beginning to completion.
Field Service Parts Advisor III RivianField Service Parts Advisor IIINormal, Illinois$24.53–$28.08 / hourFull timeRivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Admissions Specialist Therapy - CWP Ortho/Sports Med Carle HealthAdmissions Specialist Therapy - CWP Ortho/Sports MedBloomington, Illinois$17.67–$28.63 / hourFull timeOverview: The Admissions Specialist manages the scheduling, welcomes patients warmly, collects demographic and critical patient information for patient encounters, ensures insurance verification has been completed and accepts referrals for services and other incoming calls. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities.
Academic Advisor for TRIO/Student Support Services Illinois State UniversityAcademic Advisor for TRIO/Student Support ServicesNormal, ILAcademic Advisors are expected to have broad and general knowledge about all majors/minors at Illinois State as well as knowledge of additional support services that may be of use to SSS/TRIO students. Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/ .
Service Advisor JX Enterprises IncService AdvisorBloomington, IL$56,000–$64,000 / yearOur values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.
Student Conduct- Student Receptionist Illinois State UniversityStudent Conduct- Student ReceptionistNormal, ILDuties include but are not limited to: answering phones and greeting guests in a professional manner, assisting with scheduling appointments and meetings, processing email requests and documentation, provide support to staff, and attend scheduled training sessions and meetings. Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate.
Assistant in Training The Buckle IncAssistant in TrainingNormal, IL$17–$20 / hourIncome Protection Buckle provides company-paid basic life and AD&D insurance, with options to add Teammate-paid supplemental life and disability plans (short term and long term), helping to protect your income if you are unable to work. While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear.
NewOffice Manager Illinois State UniversityOffice ManagerNormal, IL$20.12–$20.77 / hourThis position provides essential support to the Assistant Superintendent of Building Construction, Superintendent of Building Maintenance, Foremen, and Project Managers within the Construction Management, Estimating team and Assistant Director of Maintenance & Operations. This includes work such as performing a wide variety of office support tasks, which require the use of judgment and initiative and the ability to operate computer systems, using word processing, database and software packages.
NewTraffic Clerk Lineage IncTraffic ClerkWilmington, IL$21–$23 / hourAbility to work in temperatures as low as -20 Fahrenheit/-25 Celsius in cold storage sites or up to 100 Fahrenheit/37 Celsius in dry storage sites while wearing company provided personal protective equipment and freezer gear, may be required at some facilities. A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements.
NewAlumni Support Specialist Illinois State UniversityAlumni Support SpecialistNormal, IL$18.75–$19.45 / hourAny one or combination totaling three (3) years (36 months) from the following categories: A. college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months). Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/ .
Extra Help Medical Office Assistant Illinois State UniversityExtra Help Medical Office AssistantNormal, ILThis position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience.
University High School Assistant Football Coach FY27 Illinois State UniversityUniversity High School Assistant Football Coach FY27Normal, ILPlease prepare in advance separate documents representing a reference list (specifically, the names, addresses, telephone numbers and e-mail addresses of at least three professional references), a resume/C.V., and your work availability. The coach teaches important skills relevant to the activity, promotes teamwork, self-discipline, sportsmanship and leadership in a supportive environment that fosters personal growth.
University High School Assistant Girls Golf Coach FY27 Illinois State UniversityUniversity High School Assistant Girls Golf Coach FY27Normal, ILPlease prepare in advance separate documents representing a reference list (specifically, the names, addresses, telephone numbers and e-mail addresses of at least three professional references), a resume/C.V., and your work availability. The coach teaches important skills relevant to the activity, promotes teamwork, self-discipline, sportsmanship and leadership in a supportive environment that fosters personal growth.
Efaw Center Graduate Student Assistant Illinois State UniversityEfaw Center Graduate Student AssistantNormal, ILThe Graduate Student assists the Efaw Center Director with managing daily operations, supervising undergraduate staff, mentoring teacher education students, communicating with campus and community partners, and assisting with leading and designing services and existing programming including but not limited to ILTS content test preparation, Educator Alumni Peer Mentoring Program, and Peer Mentoring. The Graduate Student worker in this position understands and supports the Efaw Center mission, so they must exhibit qualities of a person who works well as a member of a team, values transparency, open communication, pro-active problem solving, humility, punctuality, respect for self and others as demonstrated through how they present themselves and address their supervisors, co-workers, and students they serve.
University High School Assistant Volleyball Coach FY27 Illinois State UniversityUniversity High School Assistant Volleyball Coach FY27Normal, ILPlease prepare in advance separate documents representing a reference list (specifically, the names, addresses, telephone numbers and e-mail addresses of at least three professional references), a resume/C.V., and your work availability. The coach teaches important skills relevant to the activity, promotes teamwork, self-discipline, sportsmanship and leadership in a supportive environment that fosters personal growth.
University High School Assistant Wrestling Coach FY26 Illinois State UniversityUniversity High School Assistant Wrestling Coach FY26Normal, ILPlease prepare in advance separate documents representing a reference list (specifically, the names, addresses, telephone numbers and e-mail addresses of at least three professional references), a resume/C.V., and your work availability. The coach teaches important skills relevant to the activity, promotes teamwork, self-discipline, sportsmanship and leadership in a supportive environment that fosters personal growth.
University High School Assistant Cross Country Coach FY27 Illinois State UniversityUniversity High School Assistant Cross Country Coach FY27Normal, ILPlease prepare in advance separate documents representing a reference list (specifically, the names, addresses, telephone numbers and e-mail addresses of at least three professional references), a resume/C.V., and your work availability. The coach teaches important skills relevant to the activity, promotes teamwork, self-discipline, sportsmanship and leadership in a supportive environment that fosters personal growth.
Customer Service Representative DCC Propane LLCCustomer Service RepresentativeILMeet DCC Propane: DCC Propane, LLC, a division of DCC plc, has served communities for over 70 years providing propane for residential, agricultural, commercial, and industrial uses, and water conditioning services since 1962. Our people are what set DCC Propane apart and are essential to our future growth, whether it is by welcoming a new brand into the DCC family or a new employee into our team, we are driven to ensure that our team members have everything they need to be successful.
University High School Assistant Girls Swim Coach FY27 Illinois State UniversityUniversity High School Assistant Girls Swim Coach FY27Normal, ILPlease prepare in advance separate documents representing a reference list (specifically, the names, addresses, telephone numbers and e-mail addresses of at least three professional references), a resume/C.V., and your work availability. The coach teaches important skills relevant to the activity, promotes teamwork, self-discipline, sportsmanship and leadership in a supportive environment that fosters personal growth.
Customer Support Representative Culligan 42ILCustomer Support RepresentativeCoal City, IllinoisCulligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service.
Remote Customer Service Representative – Travel Hallford TravelsRemote Customer Service Representative – TravelNormal, IllinoisRemoteIn this role, you will support clients with travel-related inquiries, assist in coordinating travel arrangements, and help guide travelers through the planning process. This opportunity is ideal for individuals who enjoy helping others, communicate effectively, and are interested in working within the travel industry while operating in a remote environment.
Paralegal/Legal Assistant/Legal Secretary Stange Law FirmParalegal/Legal Assistant/Legal SecretaryBloomington, ILEvery day, our team helps individuals and families navigate divorce, child custody disputes, paternity actions, modifications, estate planning, adoption, and many other legal matters affecting families. Whether you already have law firm experience or are looking to begin your legal career, Stange Law Firm, PC is seeking motivated individuals who are eager to make a difference in the lives of our clients while growing with one of the nation's leading family law firms.
Branch Office Administrator Edward D Jones & Co LPBranch Office AdministratorGibson City, ILEdward Jones is based on a legacy of partnership and as a privately held firm we share the success with our associates through various discretionary and variable compensation programs, which includes bonus opportunities based on branch and firm profitability, along with individual performance. Full-time Associates receive the following benefits: Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage.
NewCoordinator, Admissions Heartland Community CollegeCoordinator, AdmissionsNormal, ILReporting to the Associate Director, the Coordinator plays a key role in expanding access to higher education by building relationships with schools, community organizations, employers, and prospective students, with particular focus on traditionally underrepresented, adult, and returning student populations. Summer Service Hours: Most College operations close on Fridays at noon, typically beginning the Friday following June 1st and concluding on August 1st; full-time employees will work a 36-hour work week while receiving pay for 40 hours.
Adjunct Faculty: Veterinary Assistant Heartland Community CollegeAdjunct Faculty: Veterinary AssistantILFor Adjunct Faculty in Tiers 2 and above, the professional development allowance may also include memberships in professional organizations, books, subscriptions, publications related to the Faculty Members academic discipline, documentation of successful completion of a college-level course that advances the Adjunct Faculty Members professional development, or other professional development as approved by the Provost and Vice President, Academic Affairs or designee. Unless a greater amount is approved by the Provost and Vice President, Academic Affairs, the College shall pay up to $400 per fiscal year for workshop, conference, or seminar for fees and expenses incurred by the Faculty Member, which may be requested from a pool not to exceed $12,000 per fiscal year.
Program Assistant, Financial Aid Heartland Community CollegeProgram Assistant, Financial AidNormal, ILSummer Service Hours: Most College operations close on Fridays at noon, typically beginning the Friday following June 1st and concluding on August 1st; full-time employees will work a 36-hour work week while receiving pay for 40 hours. Sick Leave: 12 days (96 hours) per year with unlimited annual carry-over; 12 days (96 hours) granted on start date; Beginning on the first anniversary, accrual of 3.70 hours will be granted on the last day of each pay period.
Customer Service Associate Dollar Tree IncCustomer Service AssociateBloomington, ILResponsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Retail Customer Service Cashier (Wilmington, IL, US, 60481) Love's Travel Stops & Country Stores IncRetail Customer Service Cashier (Wilmington, IL, US, 60481)Wilmington, ILWith nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Job Functions : General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs.