Accounts Payable Manager JobotAccounts Payable ManagerMundelein, IL$115,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. They’re known for tackling complex technical challenges, supporting major manufacturers across the Midwest, and creating an environment where technicians and engineers can grow fast.
Virtual Customer Service Representative Arias AgenciesVirtual Customer Service RepresentativeChicago, IL$50,000–$75,000 / yearFull timeYou will be responsible for helping customers by providing product and service information and resolving technical issues. • Develop and maintain a knowledge base of the evolving products and services.
Legal Assistant / Case Manager Klain and AssociatesLegal Assistant / Case ManagerChicago, ILKlain and Associates, LLC is a boutique law firm located in the heart of downtown Chicago, committed to delivering exceptional legal services with a personalized touch. This is not an entry-level position—you’ll need to manage a high volume of work with accuracy and professionalism, while delivering excellent client service and internal support.
Customer Service Representative - Work From Home Spade RecruitingCustomer Service Representative - Work From HomeChicago, ILRemote$50,000–$60,000 / yearFull timeThis is a fully remote position, allowing you to work from anywhere while developing valuable skills in communication, client management, and leadership within a structured and supportive environment. In this position, you’ll connect with union members and their families, helping them understand and access benefit programs designed to support their financial well-being.
Executive Assistant Reed Smith USExecutive AssistantChicago, Illinois$36–$44.23Full timeThis role will deliver value in the following ways: central support resource for the leader and the practice team; an integrator connecting work streams that would otherwise remain siloed; a communicator linking the practice team, clients and the broader organization. Leveraging the Firm's Travel Department while overseeing all aspects of travel planning, logistics, details and execution, to attorney's preferences, aiming to be efficient with the attorney's time during business trips, and keeping client-related components of business trips at the forefront.
NewTax Support Associate – Retail IntuitTax Support Associate – RetailAurora, IL$22–$28.50 / hourEntrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio for example, through targeted outreach activities such as networking and canvassing, or themed marketing and customer learning events externally or in the store, including tax preparation software and CRM/sales tools. Passionate about your local community and excited to work with Intuit to engage with and build Intuit’s presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos).
Facilities Assistant UlineFacilities AssistantPleasant Prairie, WIAs a Facilities Assistant at our Pleasant Prairie location, join the team that helps clean and maintain over 1.5 million square feet of warehouse and office space! Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
NewSr Administrative Assistant Medline IndustriesSr Administrative AssistantChicago, IL$28.75–$41.75 / hourFull timeIntermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font). Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Executive Administrative Assistant Medline IndustriesExecutive Administrative AssistantNorthfield, IL$35.50–$51.50 / hourFull timeIntermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font). Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
NewProduct Support Assistant Medline IndustriesProduct Support AssistantChicago, IL$20.25–$29.25 / hourFull timeBasic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets). Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
Product Support Specialist Medline IndustriesProduct Support SpecialistChicago, IL$23.25–$33.75 / hourFull timeIntermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling). Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items.
Assoc Product Complaint Specialist Medline IndustriesAssoc Product Complaint SpecialistMundelein, IL$62,000–$93,000 / yearFull timeConduct thorough product investigations with guidance using techniques such as sample performance testing, image evaluation, historical data analysis, trend review, production/inspection record review, vendor correspondence, and other relevant methods. 2+ years of experience with product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis and problem solving.
Office Coordinator Bilingual Preferred Elite StaffingOffice Coordinator Bilingual PreferredChicago, Illinois$19 / hourBy submitting your application, you authorize Elite Staffing, Inc. to contact you using the contact information you have provided for employment-related activities via any method, including SMS, email, and phone calls, including through the use of automated technology, AI generative voice, and pre-recorded and/or artificial voice messages. For accommodations or to opt out of AI-assisted communication, you may unsubscribe from any SMS message and/or inform the AI technology of your request to opt out of AI-assisted communications.
NewLab Support Technician Lead - Inpatient Endeavor HealthLab Support Technician Lead - InpatientNaperville, ILOur more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties.
NewAccounts Payable Team Lead UlineAccounts Payable Team LeadPleasant Prairie, WIAs an Accounts Payable Team Lead at Uline, you’ll oversee a high-preforming team of Accounts Payable Specialists, ensuring invoices are paid on time and to support the success of our growing North American company. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
NewAdministrative Assistant UlineAdministrative AssistantPleasant Prairie, WIAs an Administrative Assistant for Uline’s President, you’ll support communications and special projects for the executive team at our growing company! Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
NewFacilities Specialist UlineFacilities SpecialistPleasant Prairie, WIUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Working as a Facilities Specialist at our Corporate headquarters, you’ll help ensure our buildings are clean, beautiful workspaces.
NewAdministrative Assistant - Corporate Operations UlineAdministrative Assistant - Corporate OperationsPleasant Prairie, WIAs an Administrative Assistant for Uline’s Corporate Operations team, you'll support communications and special department projects for our growing North American company. Support the Corporate Operations team by managing expense reporting, preparing memos and presentations, and identifying data trends.
NewAdministrative Assistant - Distribution Operations UlineAdministrative Assistant - Distribution OperationsPleasant Prairie, WIUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Support management and staff as we continue to grow as a top distributor of shipping, industrial and packaging materials.
NewAdministrative Assistant - Logistics UlineAdministrative Assistant - LogisticsPleasant Prairie, WIUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Support management and staff as we continue to grow as a top distributor of shipping, industrial and packaging materials.
Senior Portfolio Banker / BMO Family Office – Capital Advisory Services BMO FinancialSenior Portfolio Banker / BMO Family Office – Capital Advisory ServicesChicago, IL$102,000–$190,000 / yearApplication Deadline: 07/30/2026 Address: 320 S Canal Street Job Family Group: Wealth Sales & Service Provides a superior level of customer service and portfolio management in lending services for all existing and potential clients and in support of a team of specialists and relationship managers. Protects the Bank’s assets by adhering to all banking, investment and lending regulations, policies, and procedures, legal and ethical requirements, process requirements, bank guidelines, and established risk guidelines.
Power Platform Administrator & Developer V-Soft Consulting Group IncPower Platform Administrator & DeveloperChicago, IllinoisRemoteContractorDevelopment & Solution Delivery: Design, develop, and maintain solutions using: Power Apps (Canvas and Model-Driven Apps) and Power Automate (cloud flows, process automation). Education and Experience » Strong hands-on experience with: Power Apps, Power Automate and Power BI (report support and development).
NewSenior Administrative Assistant supporting the Research Science Departments - Hybrid Chicago Loop Office NORC at the University of ChicagoSenior Administrative Assistant supporting the Research Science Departments - Hybrid Chicago Loop OfficeChicago, Illinois$70,000–$85,000 / yearThe department provides expertise and leads NORC strategy on the use of a broad range of methods and techniques, including statistical modeling, machine learning methods, data linkage, statistical matching, data disclosure control, small area estimation, Bayesian analysis, assessing data quality, data visualization for analyzing and interpreting data, and developing approaches using artificial intelligence (AI) that support NORC’s research. The Statistics and Data Science department implements state-of-the-art statistical methods and develops innovations to deliver reliable data and rigorous analysis to guide critical programmatic, business and policy decisions for NORC clients.
Senior Administrative Assistant supporting the Strategic Communications & External Affairs Department - Hybrid Chicago Loop Office NORC at the University of ChicagoSenior Administrative Assistant supporting the Strategic Communications & External Affairs Department - Hybrid Chicago Loop OfficeChicago, Illinois$74,000–$90,000 / yearProvide a broad range of administrative support to the senior-level leaders as they collaborate with NORC’s senior leadership and colleagues throughout the organization to create and execute outstanding external and internal strategic communications initiatives to drive NORC’s mission, disseminate our work, and support and engage our staff. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.
Customer Experience Coordinator-PT TJ MaxxCustomer Experience Coordinator-PTDowners Grove, IL$16–$16.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Customer Experience Coordinator-FT TJ MaxxCustomer Experience Coordinator-FTDowners Grove, IL$16–$16.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewFull Time Admin Coordinator MarshallsFull Time Admin CoordinatorArlington Heights, IL$16–$16.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
NewManager or Senior Manager, Financial Services Valuation (NYM) KPMGManager or Senior Manager, Financial Services Valuation (NYM)Chicago, IL$120,745–$243,915 / yearResponsibilities: Manage and deliver valuation services related to a variety of financial assets and liabilities in the financial services industry (including banking, specialty lending, insurance, fintech, Insurtech, and asset management) including individual loans and portfolios of commercial real estate (CRE) loans, residential mortgages, commercial & industrial (C&I) loans, construction loans, auto loans, other consumer loans, specialty finance products, and more. Perform and/or review detailed cash flow modeling for mortgage and other loan portfolios, incorporating key credit loss, prepayment, and discount rate assumptions; analyze and interpret large, complex loan-level datasets (e.g., loan tapes, servicing and performance data) and translate findings into valuation inputs and conclusions.
NewDirector, Oracle SCM / Logistics - Field Service KPMGDirector, Oracle SCM / Logistics - Field ServiceChicago, ILStrong client services orientation and accustomed to taking an active role in executing engagements; demonstrated track record of leadership, client management, and project management with an accomplished executive business development track record. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
NewTechnical Director - Accounting Advisory Services KPMGTechnical Director - Accounting Advisory ServicesChicago, ILIf you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation.
NewDirector, Accounting Advisory Services (Insurance) KPMGDirector, Accounting Advisory Services (Insurance)Chicago, ILAssist with Securities and Exchange Commission (SEC) regulatory filings for spin-offs, carve-outs, initial public offerings (IPO), debt offerings and other acquisition filings for both domestic and cross-border transactions. Provide transaction oriented accounting and reporting assistance for mergers and acquisitions, divestitures, complex capital raising and financing structures, financial instruments, revenue recognition and provide fresh-start accounting support to clients upon emergence from bankruptcy.
NewDirector, Accounting Advisory Services (Industrial Manufacturing) KPMGDirector, Accounting Advisory Services (Industrial Manufacturing)Chicago, ILAssist with Securities and Exchange Commission (SEC) regulatory filings for spin-offs, carve-outs, initial public offerings (IPO), debt offerings and other acquisition filings for both domestic and cross-border transactions. Provide transaction oriented accounting and reporting assistance for mergers and acquisitions, divestitures, complex capital raising and financing structures, financial instruments, revenue recognition and provide fresh-start accounting support to clients upon emergence from bankruptcy.
NewDirector, Accounting Advisory Services KPMGDirector, Accounting Advisory ServicesChicago, ILAssist with Securities and Exchange Commission (SEC) regulatory filings for spin-offs, carve-outs, initial public offerings (IPO), debt offerings and other acquisition filings for both domestic and cross-border transactions. Provide transaction oriented accounting and reporting assistance for mergers and acquisitions, divestitures, complex capital raising and financing structures, financial instruments, revenue recognition and provide fresh-start accounting support to clients upon emergence from bankruptcy.
NewPatient Care Technician-Unit Secretary - PICU - Nights Endeavor HealthPatient Care Technician-Unit Secretary - PICU - NightsNaperville, ILOur more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. Certification: Current BLS CPR certification issued by the American Heart Association & Certificate from an accredited nursing assistant training course (CNA); or minimum six months previous patient care experience or equivalent; or completion of one nursing clinical rotation.
Patient Care Technician / Unit Secretary- Medical Pulmonary Unit - Days Endeavor HealthPatient Care Technician / Unit Secretary- Medical Pulmonary Unit - DaysArlington Heights, ILOur more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. Completion of an accredited CNA course and the successful completion of the CNA certification exam, EMT or paramedics training course, or current enrollment in an accredited nursing program with the completion of at least one major clinical medical or surgical rotation required.
NewContact Center Engineer II Endeavor HealthContact Center Engineer IIWarrenville, ILOur more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. Collaborates with other Systems Engineers and Architects to ensure that modified hardware and software interacts appropriately across infrastructure and platforms; performance and data conversion impacts are considered; environments are developed and maintained, and other areas of impact are addressed and meet business function and performance requirements.
NewPatient Care Technician/Unit Secretary - Critical Care - Nights Endeavor HealthPatient Care Technician/Unit Secretary - Critical Care - NightsArlington Heights, ILOur more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties.
NewLaw Firm Intake Specialist January Family Law, LLCLaw Firm Intake SpecialistChicago, ILConduct structured intake consultations to assess legal needs, determine case eligibility, and confidently guide prospective clients through service offerings, pricing, and next steps. This is not a traditional administrative role — it is a high-impact, revenue-generating position for someone who thrives in a consultative sales environment and understands the nuance of connecting with people during emotionally sensitive moments.
NewClient Intake Specialist- Elgin Chinese Mutual Aid Association IncClient Intake Specialist- ElginElgin, IL$38,000–$42,000 / yearChinese Mutual Aid Association (CMAA) is seeking a mission-driven and detail-oriented Client Intake Specialist in the Elgin location who will assist immigrants and low-income families in navigating an array of social services. If you need assistance or an accommodation due to a disability during the application or interview process, please contact us at 773-784-2900 and request the Human Resources Department or email at humanresources@chinesemutualaid.org and reference the job ID1223245.
// Hybrid // Japanese / English Administrative Assistant (34123) Activ8// Hybrid // Japanese / English Administrative Assistant (34123)Schaumburg, IL$45,000–$60,000 / yearFull timeAn International manufacturer is currently seeking a motivated //Hybrid// Japanese/English Bilingual Administrative Assistant to support their office in the Schaumburg, IL area.
NewAcademic Support Specialist Abraxas Youth & Family ServicesAcademic Support SpecialistWoodridge, IL$20Provide individualized one-on-one academic assistance in a variety of subjects for students with Individualized Education Plans (IEP) in order to achieve a level of performance and comprehension that is in line with IEP goals and expectations. Our employees play a vital role in helping individuals achieve greater independence, confidence, and success while promoting dignity, respect, inclusion, and personal choice.
Tax Manager, Private Client Services bdo consultingTax Manager, Private Client ServicesChicago, IL$112,000–$150,000 / yearA Tax Manager, Private Client Services is responsible for utilizing their educational background and professional experience as well as their communication, time management, leadership, technical, business development, and people skills to provide tax compliance and consulting services to our high net-worth clients. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
Tax Senior Manager, Private Client Services bdo consultingTax Senior Manager, Private Client ServicesChicago, IL$146,000–$200,000 / yearA Tax Senior Manager, Private Client Services (PCS) is responsible for utilizing their educational background and professional experience as well as their communication, time management, leadership, technical, business development, and people skills to provide tax compliance and consulting services to our high net-worth clients. Offering a high touch approach, we have extensive experience serving high net-worth individuals, their families, family offices, C-Suite executives, athletes, entertainers, as well as other people with complicated tax and financial structures.
Tax Manager, Transaction Advisory Services (M&A) bdo consultingTax Manager, Transaction Advisory Services (M&A)Chicago, IL$120,000–$160,000 / yearThe annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions. The Tax Manager, Transaction Advisory Services is an essential team member that will work to ensure engagements are executed timely and that client expectations are met, if not exceeded and support the overall delivery of the national TAS strategy.
Billing Manager - Digitech SarnovaBilling Manager - DigitechChicago, ILAdditional responsibilities include identifying deficiencies within the group and escalating them to the Director, building positive relationships both internally and externally, maintaining Key Performance Indicators (KPIs), and delivering annual reviews with staff, along with corrective actions when necessary. The A/R Management Manager is responsible for directly managing the ARM team and ensuring that outstanding accounts, denials, and appeals are accurate and followed up on in a timely manner to maximize reimbursements.
NewChicago, IL (So suburbs, 30 mins to downtown Chicago): Highly regarded CHO seeking BC Family NP for one of their health facilities. Min of 1 yr exp. is req'd. M-F. (5) 8-hr shifts. Call: 1:7. Vy light by phone. Salary: $110K-$120K. Generous fringe bens Anapol Enterprises, LLCChicago, IL (So suburbs, 30 mins to downtown Chicago): Highly regarded CHO seeking BC Family NP for one of their health facilities. Min of 1 yr exp. is req'd. M-F. (5) 8-hr shifts. Call: 1:7. Vy light by phone. Salary: $110K-$120K. Generous fringe bensChicago, IL$110,000–$120,000 / yearThey provide primary healthcare, Ob/Gyn, Women's Health and a range of Social Services including child welfare, youth services, community behavioral health and supportive services. HEADLINE : A long-established and highly regarded Community Health Organization (CHO) is seeking to recruit a Board Certified Family Nurse Practitioner for one of their health facilities.
Certified Occupational Therapist Assistant School 2026-2027 SY Epic Special Education StaffingCertified Occupational Therapist Assistant School 2026-2027 SYGages Lake, IL$33.75–$38.81The minimum qualifications for School Certified Occupational Therapist Assistant (COTA): · 1 year of verifiable, professional experience as School Certified Occupational Therapist Assistant (COTA) within the last 3 years (may include residency or clinical practicum). Epic Special Education Staffing is partnering with an exceptional school district who is looking for a contract School Certified Occupational Therapist Assistant (COTA) for the 2026 - 2027 school year.
NewISFSI Impl & Support Mgr Constellation EnergyISFSI Impl & Support MgrBartlett, IL$146,700–$163,000Provide oversight of targeted DCS projects across Constellation (e.g., first-of-its kind campaigns, Nuclear Regulatory Commission (NRC) inspected campaigns, new Certificate of Compliance (CoC), recurring issues) to ensure ISFSI campaign readiness as well as satisfactory performance during the campaigns. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.
Customer Service Rep - Weekly Pay Genesis Marketing Inc.Customer Service Rep - Weekly PayNaperville, IL$60,000–$70,000 / yearYou will be responsible for helping customers by providing product and service information face to face. Develop and maintain a knowledge base of the evolving products and services.
NewCustomer Service Coordinator Penske Truck RentalCustomer Service CoordinatorWEST CHICAGO, ILWillingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.