Hands-on experience or a strong working understanding of Agentforce, generative AI and Data CloudAutomotive industry experience: OEM-dealer relationships, aftersales service, warranty, parts, connected vehicles, and fleet and commercial customersA track record of holding a third-party implementation partner accountable on large, multi-cloud programsStrong business analysis skills: requirements, process mapping and user storiesComfortable in Agile and hybrid delivery modelsClear communicator with executives, IT and technical teamsExperience Preferred:Service Cloud ConsultantAgentforce SpecialistData Cloud ConsultantPlatform App BuilderBusiness Analyst or Strategy DesignerNice to have: Field Service Consultant, Advanced Administrator, MuleSoft Integration AssociateEducation Required:Bachelor's degree in business, information technology, computer science, engineering, or a related field, or equivalent practical experienceAdditional Information:Hybrid role (4 days a week onsite) Hands-On AdministrationConfigure users, permission sets, objects and fields, page layouts, reports and dashboards, and simple FlowsMaintain data quality and governance across vehicle, customer and dealer data Success, Adoption & Value (CSM-style)Own a platform roadmap tied to FCSD business goals and KPIs, such as case resolution time, first-contact resolution, dealer satisfaction and cost to serveMeasure and report adoption, value delivered and ROI to FCSD leadershipWork as the main contact with the Ford Salesforce account team and Signature Success: Success Plans, engagements, Architecture Design Reviews, and specialist resourcesLead change management, enablement and communication for end users and dealersUse of AI Technology:Unless expressly authorized in the interview/skill set validation instructions, candidates may not use AI tools or other third-party assistance during an interview or assessment to generate or provide substantive answers to interview questions. The role combines a business analyst, a Salesforce administrator and a Salesforce-style Customer Success Manager.