With an upbeat attitude and polished demeanor, this critical role delivers world-class customer service by greeting visitors, directing customers to the appropriate point-of-contact, resolving customer issues and inquiries, maintaining records, and assisting with auctions. Performs administrative pre-auction and post-auction duties (e.g., data entry, check-out process and invoicing, contacting customers, and mailing letters) while ensuring compliance by following established internal policies, processes, and procedures (i.e., regulatory requirements, cash handling).