Collect customer payments in accordance with payment due dates, communicate with customers in a positive and friendly manner, identify issues attributing to account delinquency, work closely with Asset Management Team, and other teams as needed, maintain appropriate documentation of issues in the SharePoint/SAP notes system, perform reconciliations as necessary to resolve issues affecting timely payment, negotiate payment plans on delinquent accounts, review and monitor assigned accounts and all applicable collections reports, provide timely follow up on payment arrangements, maintain required level of documentation on collection efforts, escalate delinquent accounts as per the escalation protocol, complete all reports on delinquent accounts by the established deadlines, and other duties as determined by management. Strong interpersonal skills, tact, persistence, analytical & critical thinking skills, patience, strong customer service orientation, reconciliation skills, excellent follow through; strong verbal and written skills; working knowledge of spreadsheets (Excel) and word processing, familiarity with computerized accounting / accounts receivable systems, & Excel.