First 90 Days Success Expectations During the first 90 days, success in this role will be measured by the candidate’s ability to: Build trust and positive working relationships with the maintenance and custodial team Build effective relationships with location managers and operations leaders Learn the facility needs, equipment, systems, and priorities of each location Demonstrate hands-on competence in maintenance, troubleshooting, and repairs Organize existing projects and open facility issues Create clear systems for tracking priorities, follow-up, and completion Demonstrate strong adherence to Ocaquatics’ core values Communicate consistently and professionally in both English and Spanish Show accountability, reliability, and good judgment Begin strengthening team expectations around quality, safety, cleanliness, and follow-through First Year Success Expectations During the first year, success in this role will be measured by the candidate’s ability to: Lead a strong, accountable, and service-oriented maintenance and custodial team Maintain safe, clean, reliable, and welcoming facilities across all locations Build a consistent preventive maintenance system Improve project tracking and completion across all locations Strengthen vendor relationships and cost control Improve asset tracking and equipment replacement planning Communicate clearly with the Operations Manager and location leaders Reduce recurring facility problems through planning and accountability Demonstrate the OWN IT Mindset in daily leadership and decision-making This Role Is a Good Fit If You enjoy serving the team and understand that team members are our first customers You build strong relationships and lead through trust You are comfortable being both a hands-on problem solver and a people leader You are fully bilingual in English and Spanish and can communicate comfortably in both languages You take ownership without blame or drama You communicate clearly and follow through consistently You can organize many projects across several locations You can balance urgent repairs with long-term planning You care about safety, cleanliness, quality, service, sustainability, and team development You stay calm and professional when priorities change You enjoy learning and improving systems You want to help Ocaquatics continue making a positive difference This Role May Not Be a Good Fit If You want only an office-based management role You do not want to perform hands-on repairs or maintenance You are not fully bilingual in English and Spanish You prefer to work independently without building strong relationships You struggle to communicate clearly or follow up consistently You become reactive or frustrated when priorities change You are uncomfortable holding others accountable You do not enjoy managing multiple projects at the same time You have difficulty working across multiple locations You do not want to be available for urgent or after-hours facility issues You do not strongly value safety, service, teamwork, and accountability Candidate Self-Assessment Questions Candidates should honestly consider the following questions before applying or expressing interest: Do I enjoy both leading people and doing hands-on work? Responsibilities include: Build strong, trusting relationships with maintenance and custodial team members Lead with humility, professionalism, and a servant-leadership mindset Support, coach, mentor, and develop direct reports Help hire, train, schedule, and evaluate maintenance and custodial team members Communicate clear expectations for quality, safety, cleanliness, and accountability Delegate work appropriately and follow up consistently Hold team members accountable in a respectful and effective way Address performance concerns directly and promptly Recognize strong performance and encourage team growth Plan and lead maintenance and custodial team meetings as needed Help ensure appropriate staffing while avoiding unnecessary payroll costs Support a No Drama Workplace by focusing on solutions, clarity, teamwork, and respectful communication Be prepared to cover shifts in emergency team shortages Facilities and Maintenance Responsibilities The Facilities and Projects Manager is responsible for the ongoing condition, safety, cleanliness, and readiness of all Ocaquatics facilities.