Project Manager 5 - Contingent Pinnacle Technical ResourcesProject Manager 5 - ContingentWest Des Moines, Iowa$60–$65 / hourContractorThis role is central to a highly visible transformation, partnering with executive leadership, technology teams, and contact center operations to redefine customer experience and agent productivity at scale. The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment.
Virtual Call Center Agent Dynata LLCVirtual Call Center AgentIARemoteWe are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Virtual Call Center Agent - Bilingual (Spanish/English) Dynata LLCVirtual Call Center Agent - Bilingual (Spanish/English)IARemoteWe are looking for talented bilingual call center survey agents to perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Call Center Representative ($500 Hiring Bonus!) Farm Bureau Financial ServicesCall Center Representative ($500 Hiring Bonus!)West Des Moines, Iowa$17Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
NewPatient Access Representative (Call Center) Urology Center of IowaPatient Access Representative (Call Center)Clive, IAAs a healthcare Patient Access Representative, you will be an important part of promoting our mission to provide compassionate, world-class urologic care and exceptional experiences for our patients, employees and partners. Through unmatched integration and access for patients, partner hospitals and other physicians in the community, we provide world-class urologic care in an attentive environment where you are at the center of all we do.
Bilingual Call Center Representative - PHC Administrative Office Primary Health Care IncBilingual Call Center Representative - PHC Administrative OfficeDes Moines, IA$17–$21.25 / hourAnswers incoming phone calls in a timely manner and routinely checks the queue to monitor calls holding, provides information and assistance, and properly and politely navigates patients through the organization. As a Call Center Representative, you will answer incoming calls to the call center to ensure efficient and effective patient communication and scheduling for PHC's medical and dental clinics.
Customer Care Specialist - Call Center ServProCustomer Care Specialist - Call CenterIARemote$16–$16.50 / hourMust reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
Customer Care Specialist - Call Center Servpro Industries LLCCustomer Care Specialist - Call CenterIARemoteMust reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
Cardiothoracic Surgeon |1:3 Call | Shareholder Track with Income Guarantee | Level I Trauma Center The Iowa ClinicCardiothoracic Surgeon |1:3 Call | Shareholder Track with Income Guarantee | Level I Trauma CenterDes Moines, IAStable, high-performing organization with an established referral network of over 290 multi-specialty providers in addition to an external referral base that includes 1.3 million. This is a rare opportunity to join an established, high-functioning CT Surgery program with immediate Cardiac and Thoracic case volumes, strong Cardiology and Vascular support, and a shareholder path.
Rheumatologist | No Call | State-of-the-Art Infusion Center Onsite | Readymade Practice | Shareholder Track The Iowa ClinicRheumatologist | No Call | State-of-the-Art Infusion Center Onsite | Readymade Practice | Shareholder TrackWest Des Moines, IAParticipate in a high performing clinically integrated network with experience in providing significantly below market total cost of care, hospital admissions and ER utilization for the patients that we serve. Dedicated Care Team to assist with care gaps, patient outreach, care management, post-ER and admission monitoring, post-discharge follow-up care, and RX support.
Business Development Call Agent DeYarman Ford IndianolaBusiness Development Call AgentIndianola, IowaDeYarman Ford is seeking experienced, motivated, and energetic team players to join our BDC team as a Call Agent. If you are seeking to join an organization with core values such as honesty, trust, character, integrity, and hard work; we would be thrilled to have you apply to learn more about us.
Receptionist On Call Sea Mar Community Health CentersReceptionist On CallDes Moines, IowaSea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth.
Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdContact Center Operations and Transformation ManagerDes Moines, IA$144,000–$241,000 / year4+ years of experience with customer service or contact center technologies, including contact center as a service, customer relationship management, workforce management, quality management, knowledge management, analytics, or artificial intelligence-enabled service platforms. Supporting the design and implementation of customer service technologies, including contact center as a service, customer relationship management, workforce management, knowledge management, analytics, automation, and artificial intelligence-enabled service platforms.
NewContact Center Operations and Transformation Functional Manager Deloitte Touche Tohmatsu LtdContact Center Operations and Transformation Functional ManagerDes Moines, IA$144,000–$241,000 / yearAssessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics. As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery.
Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitectureIA$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
Senior Project Manager (Contact Center Transformation) - NC, IA StratAcuity Staffing Partners IncSenior Project Manager (Contact Center Transformation) - NC, IADes Moines, IA$68–$74 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Consult on the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas, delivering solutions that are long-term, large-scale, and require advanced analytical thinking.
H&M Sales Advisor - Jordan Creek Town Center H & M Hennes & Mauritz ABH&M Sales Advisor - Jordan Creek Town CenterWest Des Moines, IAUse your product & fashion knowledge to share relevant information to customers Team & Development Retain and share your service, fashion and store operations knowledge and skills with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give & receive feedback with your colleagues to learn, develop & support each other Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development Retail Operations/ Visual & Commercial Execution Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice & processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on sales floor Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc) Support with opening and closing of the store Following all H&S guidelines and legal requirements applicable to role and responsibilities Who You Are As a Sales Advisor, you'll be passionate about fashion and everything we create in-store. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities Customer Sales & Profit Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service Willingness to engage and have conversations with customers to provide excellent service Guide customers through our fashion trends, stories & products in all areas of the store Ability to effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives Representing yourself and the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management team General Information Fashion & Trend Awareness Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
NewContact Center Representative (2K Sign On Bonus) AtheneContact Center Representative (2K Sign On Bonus)West Des Moines, IowaEducates customers on Athene products and answer questions related to the company’s products such as product changes, tax consequences, state regulations, claims, etc. Our representatives answer an average of 45-55 inbound calls per day, ranging from simple requests to market-sensitive, sophisticated inquiries from clients and financial professionals.
Des Moines Law Enforcement Dispatcher/Communications Center Specialist 1 State of IowaDes Moines Law Enforcement Dispatcher/Communications Center Specialist 1Johnston, IA$50,398.40–$74,068.80 / yearAbility to pass a physical and psychological evaluation provided by the Department of Public Safety which includes normal hearing with a loss not exceeding a twenty-five decibel average in either ear at 500, 1000, 2000, and 4000 cycles, vision corrected to 20/20 and normal speech. We uphold the core values of courtesy, service, and protection, and collaborate with federal, state, and local jurisdictions within the criminal justice community to provide for the safety of people living in or traveling through the State of Iowa.
Operations Critical Facilities Supervisor, Data Center Apple IncOperations Critical Facilities Supervisor, Data CenterIAApple's Data Center Operations team thrives with individuals like you that take pride of ownership for the services provided in our critical environments, excel at actively managing and maintaining systems that expand our customer support capabilities, and assist the world with their daily lives! Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.
NewCustomer Support Center Agent I First Mid Bancshares, Inc.Customer Support Center Agent IIowaActively seeks out and maintains basic product knowledge of all banking products through training courses, meetings, corporate communications, etc. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life.
Patient Services Supervisor - Patient Services Center (Full-Time) The Iowa Clinic PCPatient Services Supervisor - Patient Services Center (Full-Time)West Des Moines, IAOpportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on. Because as one clinic dedicated to exceptional care, we're committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.
Contact Center Representative (2K Sign On Bonus) Athene Holding LtdContact Center Representative (2K Sign On Bonus)West Des Moines, IAEducates customers on Athene products and answer questions related to the company's products such as product changes, tax consequences, state regulations, claims, etc. Our representatives answer an average of 45-55 inbound calls per day, ranging from simple requests to market-sensitive, sophisticated inquiries from clients and financial professionals.
Critical Facilities Manager - Data Center WESCO International IncCritical Facilities Manager - Data CenterWest Des Moines, IAWith deep expertise in data center development, engineering, and operations, Ascent supports thousands of sites for top-tier clients, delivering reliable performance and innovative technology. This role oversees a team of technical staff and vendors, ensuring the reliability, safety, and efficiency of all building systems-including electrical, mechanical, plumbing, and life safety.
Patient Services Supervisor - Patient Services Center (Full-Time) The Iowa ClinicPatient Services Supervisor - Patient Services Center (Full-Time)West Des Moines, IAFull timeOpportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.
Onsite Traffic Monitoring Operator/Traffic Management Center AECOMOnsite Traffic Monitoring Operator/Traffic Management CenterAnkeny, IAThe routine responsibilities of this position include, but are not limited to: **TECHNICAL RESPONSIBILITIES:** + Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras and dynamic message signs + Monitor camera video and other information sources for the purpose of detecting and verifying events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activities, and construction activities + Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity + Dispatch and coordinate with Highway Helper Operators who provide roadside services on freeways and select roadways in several regional areas of the state + Provide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens, public safety partners, or IDOT personnel + Monitor software-generated response plans to mitigate the effect on freeway traffic flow and update the response plans as necessary + Monitor weather conditions for potential and observed effects on traffic flow, and take appropriate action to provide notifications to motorists and agencies about roadway conditions affected by weather + Update information on IDOT’s traveler information website, 511ia.org Traffic Management Center (TMC) Operators are accountable for utilizing Advanced Traffic Management Systems (ATMS) software to monitor state roads and manage events/incidents; dispatching incident management personnel; addressing public inquiries, and facilitating effective communication, coordination, and collaboration with other staff, Iowa Department of Transportation (IDOT) personnel, and other partnering agencies.
Des Moines Law Enforcement Dispatcher/Communications Center Specialist 2 State of IowaDes Moines Law Enforcement Dispatcher/Communications Center Specialist 2Johnston, IA$53,851.20–$81,806.40 / yearHow many years do you have of a combination of of college level course work in law enforcement or a related field AND/OR experience as a Communications operator, dispatcher, or radio operator in a city, county, state, federal, commercial or industrial communications center? We uphold the core values of courtesy, service, and protection, and collaborate with federal, state, and local jurisdictions within the criminal justice community to provide for the safety of people living in or traveling through the State of Iowa.
NewSenior Sales Manager - Data Center HoneywellSenior Sales Manager - Data CenterDes Moines, IA$186,000–$209,500 / yearHoneywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. BenefitsIn addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.
Customer Experience Specialist 1 - Dental Contact Center Principal Financial GroupCustomer Experience Specialist 1 - Dental Contact CenterDes Moines, IowaRemote$18.17–$32.31 / hourFull timeResponsible for interacting with customers via inbound / outbound phone calls and ensuring a consistent, positive experience for Principal's customers while incorporating the established service processes in all interactions. While we're open to remote opportunities, those candidates who reside within 30 miles of the Des Moines, IA and Charlotte, NC Principal offices, would be working in the office with the potential for a hybrid work arrangement in the future.
Critical Facilities Manager - Data Center WESCOCritical Facilities Manager - Data CenterWest Des Moines, IAWith deep expertise in data center development, engineering, and operations, Ascent supports thousands of sites for top-tier clients, delivering reliable performance and innovative technology. This role oversees a team of technical staff and vendors, ensuring the reliability, safety, and efficiency of all building systems—including electrical, mechanical, plumbing, and life safety.
Data Center Technician Cologix IncData Center TechnicianDes Moines, IAResponsible for maintaining security procedures for site and data center access, which includes staffing the security office, working access request cases, escorting vendors and customers to and from secure areas. Project installation, testing, and troubleshooting of Telecommunication infrastructure components, including but not limited to Ladder rack, Fiber Guide, MDF, IDF, switches, routers, and related cabling.
NewPROMISE JOBS Workforce Advisor State of IowaPROMISE JOBS Workforce AdvisorDes Moines, IA$50,398.40–$74,068.80 / yearDo you have a total of four years of post-high school education in any field and/or full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement? How many years of full-time work experience do you have in the following: Career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.?.
Security Agent- Corporate GardaWorld Security Services U.S.Security Agent- CorporateDes Moines, IAFull timeGardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.
Transfer Agent Pitch Health SolutionsTransfer AgentDes Moines, IAFull timePlease say and spell your name slowly and leave a brief description of your previous experience and tell us why you think you would be a great asset to our team. Since 2009, we’ve specialized in insurance lead generation — connecting interested customers with licensed agents.
NewCustomer Service Operations Manager - ServiceMac First American Financial CorpCustomer Service Operations Manager - ServiceMacDes Moines, IAThe desired candidate will be responsible for ensuring call center teams are staffed to properly to ensure adequate coverage, have the necessary training and resources to successfully perform their work, and assist our Customer Operations Representatives so that they provide exceptional service to our customers. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support.
NewWorkforce Mobile Unit Driver Career Planner State of IowaWorkforce Mobile Unit Driver Career PlannerDes Moines, IA$50,398.40–$74,068.80 / yearDo you have a total of four years of post-high school education in any field and/or full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement? How many years of full-time work experience do you have in the following: Career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.?.
Supervisor, IT Support TriWest Healthcare AllianceSupervisor, IT SupportDes Moines, IARemoteFull timeEstablishes regular meetings with other Service Desk staff to review aging of assigned service requests, share documentation and resolution of high severity issues, and drive solutions to minimize high severity issues. This role provides technical direction, manages customer relations, and performs related duties as assigned in order to document, assist and resolve tier 1 and 2 issues reported to the Service Desk.
Project Manager 5 - Contingent Pinnacle Group IncProject Manager 5 - ContingentWest Des Moines, IA$60–$72 / hourThis role is central to a highly visible transformation, partnering with executive leadership, technology teams, and contact center operations to redefine customer experience and agent productivity at scale. The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment.
Licensed Medicare Benefit Advisor- Remote Allstate Insurance CompanyLicensed Medicare Benefit Advisor- RemoteIARemote$55,000–$100,000 / yearAs a Medicare Benefit Advisor, you'll utilize your in-depth Medicare knowledge and sales skills to consult retired seniors on the most beneficial Medicare Life and Health Plans that best suit their specific needs. Essential Duties as a full-time Medicare Benefit Advisor: Consult and educate seniors 65 years of age and older on the best Medicare Life and Health Plans that would best suit their needs.
Medicare Sales Supervisor HealthPlanOne LLCMedicare Sales SupervisorIAManage day to day call center activities to include: monitoring key performance sale indicator reports, agent adherence, sales floor assistance. The Sales Supervisor is responsible for supervising and coordinating the daily activities of a team of licensed health agents engaged in promoting and selling plans by phone.
Associate Account Manager HealthPlanOne LLCAssociate Account ManagerIAThey will serve as the client advocate and advisor for small and medium size clients and assist Director with large enterprise clients, deepening customer relationships through meaningful interactions. Manage coordination, monitoring and tracking of deliverables to ensure service delivery of key client and HPOne success factors.
(Non-IT) Underwriting - Lead Screener Underwriting Pyramid, Inc(Non-IT) Underwriting - Lead Screener UnderwritingDes Moines, IAFull timeJob ID: 20-39976 Key Responsibilities and Requirements: Lead Specialist position will prefer at least 1 year call center experience and preferable at least 1 year sales experience. The primary responsibility of a Lead Specialist is to call potential customers (prospects) and put them in contact with a licensed Nationwide agent.
NewRepresentative II, Customer Care Order Placement Cardinal HealthRepresentative II, Customer Care Order PlacementDes Moines, IA$15.75–$18.50 / hourCustomer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other servicesby acting as a liaison in problem-solving, research and problem/dispute resolution. The Representative II, Customer Care Order Placement operates as a “Universal Agent”, who is able to meet the needs of our customers throughout the entire order placement lifecycle.
Project Manager 5 - Contingent PinnacleProject Manager 5 - ContingentWest Des Moines, IA$60–$65 / hourThis role is central to a highly visible transformation, partnering with executive leadership, technology teams, and contact center operations to redefine customer experience and agent productivity at scale. The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment.
Account Manager HealthPlanOne LLCAccount ManagerIAManage coordination, monitoring and tracking of deliverables to ensure service delivery of key client and HPOne success factors. For Hybrid Roles: Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment.
Senior Project Manager - NC, IA StratAcuity Staffing Partners IncSenior Project Manager - NC, IAWest Des Moines, IA$69–$74 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
CCaaS x AI, Manager, Functional Transformation Deloitte Touche Tohmatsu LtdCCaaS x AI, Manager, Functional TransformationIA$144,000–$241,000 / yearThis role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption. As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities.