The SPOC is expected to maintain active communication with the borrower, obtain the information needed to evaluate the file, and identify eligible options such as a repayment plan, forbearance, modification, deferment, extension, short sale, deed in lieu, or settlement, while ensuring compliance with investor and mortgage holder guidelines and program-specific regulations. It is expected that the SPOC maintain accurate account data, meet all compliance requirements of the position and industry, close transactions in a timely manner, drive foreclosure and bankruptcy files against investor and state timelines, and facilitate a smooth transition to newly agreed terms.