A Day in Your LifeMatchmaking (the fun part)Introduce adopters to the pets they're curious about and guide adoption visitsOffer adoption counseling and behavior tips so people choose the right pet for their lifeSend adopters home prepared, with medical history, microchip info, pet health insurance details, and meds with instructions when a pet needs a little extra careRetrieve adopted animals from the kennels (safe handling is always the plan)Front-of-House HeroGreet and help all our customers, in person and by phoneProcess adoption fees, dog and cat licenses, and donationsWelcome in-kind donations of food and supplies and get them where they need to goKeep an eye on supply levels and give your supervisor a heads-up when we're running lowKeep the customer service area tidy and welcomingTeaching & Heart WorkTalk openly with the community about how shelters work, animal overpopulation, adoption criteria, and euthanasiaGently ask customers to consider a donationMeet people wherever they are emotionally, from overjoyed to heartbroken, and share grief resources when someone needs themTrain and encourage our wonderful volunteersShare photos and stories with our Philanthropy team so the community can see the life-saving work happening hereTeam Player StuffPitch in with animal care, including daily kennel cleaning and animal movementHelp with end-of-day close-out and financialsDo evening closing duties: lock up, lights off, building secureKeep everyone, two-legged and four-legged, safeYou Might Be Our Person If You. Are calm, kind, and courteous even on the busiest SaturdayCommunicate clearly, both in conversation and in writingCan think critically and use common sense to find the best outcome for the animal and the adopterAre comfortable with emotionally and physically demanding workCan add and subtract (and make correct change)Have a high school diploma or equivalentAre committed to the mission, values, and success of HSPPRBonus points for:1+ years of paid or unpaid animal experience (kennel, shelter, daycare, grooming, pet store, farm, vet hospital, or similar)Customer service trainingKnowledge of animal breeds, nutrition, care, and behaviorExperience with Chameleon software and Microsoft OfficeBilingual English/Spanish (highly desired!)The