What You'll Do Core Responsibilities:Own and grow an assigned account list - daily planned outbound calls, proactive dormant-account reactivation, and cross-selling on open ordersOwn quote-to-order conversion for non-stock and special-order items, following up within 1-2 business days on every open quotePartner with assigned Field Sales Representatives as a shared account team - own stock checks, pricing, and order expediting so customers don't have to bypass inside sales to reach the fieldManage incoming calls, emails, and walk-in inquiries to facilitate product purchases and deliver superior customer experienceBuild sustainable customer relationships through open, interactive communication and a solutions-oriented mindsetIdentify, assess, and fulfill customer needs - handling questions, complaints, and special requests with professionalism and careConfirm stock, including incoming transfers; quote realistic lead times up front; and validate order math on special ordersMeet or exceed personal and team sales targets Day-to-Day Activities:Respond to customer inquiries promptly and professionally via phone, email, and at the sales counterUtilize our product database, supplier contacts, operations staff, and department managers to provide customers with accurate informationLog every account touch - calls, emails, quotes, and orders - in AgilityAttend sales meetings and company-sponsored training programsAlso supports: over-the-counter sales, point-of-sale/cash register and credit card transactions, physical inventory counts, and company events as needed How We Measure Success Through Defined Key Performance Indicators:Outbound calls per dayQuote-to-order conversion rateRevenue growth on assigned accountsOrder accuracy What We're Looking For Education & Experience:High school diploma required; minimum 2+ years of B2B inside sales or account management experience requiredExperience in countertop, cabinetry, woodworking, or building materials is a strong plus Essential Skills:Excellent interpersonal and communication skills with a genuine customer service mindsetComfortable making outbound calls and driving conversations toward a closeSkilled at asking discovery questions, handling objections, and negotiating within pricing guidelinesAbility to stay calm under pressure and manage multiple priorities in a fast-paced environmentProficiency with Microsoft Office; willingness to learn our Agility software Requirements:On-site position at our Pennsauken, NJ location (not remote/work-from-home)Flexibility to support occasional overtime for inventory counts or company events Compensation & Benefits We invest in our people. Inside Sales RepresentativeWholesale Distributor of Building MaterialsReports To: Inside Sales Manager | Location: On-site in Pennsauken, NJHourly Pay Range: $20.00 – $25.00 per hour, plus the benefits described below About Fessenden Hall Since 1890, Fessenden Hall has been a trusted name in building materials distribution.