Joint Base Lewis-McChord, WA3 days ago
Experience with customer service providing technical support to end users either in person, through email, or over the phone, including troubleshooting hardware and software issues across IT assets, including NIPR, SIPR, and JWICS desktops, VOIP phones, (D)VTCs, printers, and peripheral devices. Experience performing Tier 1-2 troubleshooting and resolution for hardware, software, and connectivity issues by isolating faults, repairing equipment, applying approved software patches, and performing backup/recovery operations as needed.