You are expected to be primarily engaged in non-manual work directly related to the general business operations of the Company and its clients, spending more than half of your working time on duties requiring the exercise of discretion and independent judgment with respect to matters of significance, and working under only general supervision. Process Knowledge: Comprehensive understanding of employee benefits workflows and renewal processes, enabling the employee to exercise independent judgment-evaluating and choosing among alternative courses of action-to achieve accurate and timely client outcomes.