Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hosties, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. A Career Readiness Certificate with ACT WorkKeys scores of skill level 4 or higher in Graphic Literacy (formerly Locating Information), skill level 4 or higher in Applied Math, and skill level 4 or higher in Workplace Documents (formerly Reading for Information) will substitute for the high school diploma and required experience.