Help Desk Specialist NuAxis InnovationsHelp Desk SpecialistFalls Church, VAThis role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.
Help Desk Specialist I NuAxis InnovationsHelp Desk Specialist IWashington DC, DCIdentify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion. Work is performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users.
Service Desk Support Associate Sparks GroupService Desk Support AssociateMcLean, VAResponsibilities : Provide day-to-day support with Windows 10, Mac OS & OSX, MS Office (primarily Outlook), LAN, VPN, remote devices, hardware, peripherals, and other technologies. Proficient at solving problems with Windows 10, Mac OS & OSX, MS Office applications, mobile and remote access services.
NewService Desk Coordinator System OneService Desk CoordinatorMerrifield, VASystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. • Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities.
Helpdesk Specialist Senior Tecknomic LLCHelpdesk Specialist SeniorWashington, DC$26–$33 / hourFull timeFollows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status. Identifies, researches, and resolves software-related issues involving Microsoft 365 applications, Adobe products, email, Microsoft Teams, and OneDrive.
NewComputer Support Specialist Sparks GroupComputer Support SpecialistWashington, DC$33.65–$45 / hourThe ability to coordinate cross-team incident response activities by working closely with the Service Desk, Network Operations, and Cybersecurity teams to ensure timely investigation, escalation, and remediation of technical issues. The ability to manage and troubleshoot identity and access management services, including Microsoft Entra ID/Active Directory, multi-factor authentication (MFA), role-based access controls, and AWS-integrated identity solutions.
Workday People Operations Specialist Kforce Inc.Workday People Operations SpecialistArlington, VA$27–$33Prior Workday HCM experience required; This does not need to be advanced or recent, but candidates should be comfortable navigating employee profiles and processing basic transactions. This is a hands-on, coordinator-level role ideal for someone who has prior Workday HCM experience, strong attention to detail, and the ability to quickly identify and resolve employee data discrepancies.
Public Member Consultant ARCTICOM LLCPublic Member ConsultantWashington DC, DCOffering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Satisfied Bering Straits Native Corporation (BSNC) family customers include the U.S. Air Force, Army, Navy, Coast Guard, the Departments of State, Justice, Commerce, Agriculture, Interior, Homeland Security, the General Services Administration, the Defense Logistics Agency and the U.S Census Bureau.
NewMMS Technology Engineer System OneMMS Technology EngineerBethesda, MDRemote$25 / hourResponsible for supporting multiple customers with their MDM environment, including, but not limited to, managing the administration console, application management, server maintenance and installation, and technical documentation write-ups. System One IT is staffing a 4-5 month remote contract opening for a Mobile Device Management (MDM) / Workspace ONE Engineer role to support enterprise mobility environments.
Help Desk - Desktop Support (MID) Progression IncHelp Desk - Desktop Support (MID)Washington, DCAbility to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
IT Help Desk Manager Covington & Burling LLPIT Help Desk ManagerDC$122,400–$153,000 / yearITIL v4 Knowledge & Experience 7 years of relevant experience ideally in a large Law Firm setting a comparable professional services organization or a legal information services provider Demonstrated experience leading an IT Support team or function Duties and Responsibilities Oversees the Firms global IT Help Desk Tier 1 & Tier 2 staff to provide timely accurate and courteous technology support Works with lawyers staff clients and other departments to provide responsive and customer -oriented service that meets or exceeds expectations Contributes to the design development and ongoing support of the IT Service Catalog along with defined SLAs owners and fulfillment processes Actively partners with the Director of Service Management and other cross -functional IT leads to define implement measure and continuously enhance ITSM processes for the IT Help Desk e.g. To be granted access pursuant to US Export Control laws candidate must be either a a United States citizen or national b a person lawfully admitte d for permanent residence of the United States i.e. Green Card" holder or c an INS -approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible and if not yet naturalized i s still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws.
NewHelp Desk Specialist TechFlow, Inc.Help Desk SpecialistArlington, VAToday, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges. Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems.
NewMid-level Help Desk Support Technician Chenega CorporationMid-level Help Desk Support TechnicianWashington, DCThe Mid-level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
IT Help Desk Specialist Rapid StrategyIT Help Desk SpecialistWashington, DC$68,000–$78,000 / yearThe successful candidate will work closely with Service Desk, Infrastructure, Network Operations, Cloud Services, and Cybersecurity teams to deliver high-quality technical support and maintain secure, reliable endpoint environments. This position provides advanced Tier II desktop support across Windows, macOS, and mobile platforms while supporting enterprise endpoint management, identity administration, and cybersecurity initiatives.
Help Desk Support Services Specialist ManTech International CorpHelp Desk Support Services SpecialistDC$80,300–$133,700 / yearThere are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. Leveraging a strong technical background, you will focus on resolving complex technical anomalies, collaborating across specialized engineering teams to rapidly restore services, and diagnosing root-cause issues to ensure uninterrupted mission success.
IT Help Desk Specialist (3 spots) Compu-Vision Consulting Inc.IT Help Desk Specialist (3 spots)Columbia, MDC Desired but not required certifications include: Microsoft Certified Desktop Support Technician (MCDST), Computer Technology Industry Association Certification (A+), CompTIA PC and Network Technician (A+ and Net+), Helpdesk Institute (Customer Service Representative Certification), Microsoft Technology Associate (MTA). C Provide end-user support for troubleshooting & repair of office systems: backups, restores, power supplies, OS upgrade/repair, e-mail, system & file access, VoIP, software installs/repairs, and other topics related to the task of keeping the facility users productive.
NewHelp Desk Support Technician Whitman, Requardt and Associates LLPHelp Desk Support TechnicianBaltimore, MD$22–$27 / hourExperience or relevant coursework in supporting desktops, laptops, and printers in a production Help Desk environment in the following areas required: Solid knowledge of Windows 11 desktop operating systems, including installation, configuration, and troubleshooting. You'll be responsible for assessing problems quickly and responding with attention to detail, supporting a wide range of software and hardware issues, and researching and resolving IT issues while working independently and taking initiative.
IT Help Desk - Tier 1 (Federal) Symposit LLCIT Help Desk - Tier 1 (Federal)White Oak, MDFull timeTickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Analysts research questions using available information resources, including an IT Help Desk knowledge base. Required professional attitude, company focus, and strong work ethic and proven ability to follow through on open issues and handle multiple priorities in a fast-paced environment with dynamic priorities are needed to perform the job duties.
IT Help Desk Support Specialist NucoreVision (NVI)IT Help Desk Support SpecialistWashington, DC$63,000–$76,000 / yearExperience with Ivanti, KACE, Microsoft Intune, JAMF, Entra ID/Active Directory, MFA, RBAC, AWS-hosted resources, AWS identity integrations, and hybrid cloud/on-prem environments. - Support conference room technology, asset management, secure drive sanitization/destruction, hard drive cloning, workstation refreshes, data migration, and recovery operations.
IT Help Desk Support - Level II K2 StaffingIT Help Desk Support - Level IIEllicott City, MarylandWork with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Help Desk Manager Level I ActioNet IncHelp Desk Manager Level IDCThis role focuses on ensuring timely and effective resolution of end-user technical issues, monitoring ticket workflows, and maintaining customer satisfaction. The Level I manager works closely with IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs).
NewIT Help Desk Specialist / Journeyman Computer Support Specialist CEdgeIT Help Desk Specialist / Journeyman Computer Support SpecialistWashington, DCThis role is ideal for technically strong, customer‑focused IT professionals with hands‑on experience supporting Windows, macOS, mobile devices, endpoint management tools, identity/MFA issues, ticketing systems, hardware/software troubleshooting, and user support. Our main objective is to create an integrity‑based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.#J-18808-Ljbffr.
Help Desk Tier 1 Zp Group LlcHelp Desk Tier 1Baltimore, MD$45,000–$60,000 / yearThe Help Desk Associate is responsible for troubleshooting, documenting, escalating, and resolving incidents while delivering exceptional customer service in a fast-paced environment supporting a large user base. The ideal Help Desk Associate is a customer-focused IT professional with strong troubleshooting skills, experience supporting Windows-based environments, and the ability to effectively manage multiple priorities.
NewSPS Help Desk Support (Temporary, Sept-Dec 2026) (ADMINISTRATIVE SPECIALIST I) State of MarylandSPS Help Desk Support (Temporary, Sept-Dec 2026) (ADMINISTRATIVE SPECIALIST I)MDContractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. Specifically, duties involve resetting system passwords, walking employees through system processes, following up to make sure issues have been resolved, and providing feedback about the system.
Senior Help Desk Specialist Canton GroupSenior Help Desk SpecialistBaltimore, MDRemoteJOB TITLE: Help Desk Specialist (Senior) DIVISION: Government Services - MDVOTERS Project LOCATION: Hybrid remote - Baltimore, MD (occasional on-site presence required for MDVOTERS support) EMPLOYMENT: Full-Time; 1099 Independent Contractor (via TCG vendor partner) - with potential FTE conversion, depending on budget & performance REPORTS TO: MDVOTERS Project Lead (TCG) and Vendor Partner Account Manager. This role works closely with election officials, end users at client agencies, and the broader MDVOTERS delivery team, balancing the urgency of frontline support with the disciplined documentation, escalation, and security practices required of a state voter information system.
Defense Travel System Help Desk Technician II Essnova SolutionsDefense Travel System Help Desk Technician IIWashington, District of ColumbiaSupport operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).
Help Desk Tech - MIDS - TS/SCI w/Polygraph GD Information TechnologyHelp Desk Tech - MIDS - TS/SCI w/PolygraphAnnapolis Junction, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Help Desk Technician - TS/SCI W/ Polygraph GD Information TechnologyHelp Desk Technician - TS/SCI W/ PolygraphWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Service Desk Administrator/Help Desk Specialist DOJ EOIR End User Support ITC FederalService Desk Administrator/Help Desk Specialist DOJ EOIR End User SupportFalls Church, VARESPONSIBILITIES: Monitor and answer service desk calls and emails to assist customers requiring technical support; Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership. ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security.
Senior Project Support / Federal Travel Help Desk Specialist - NASA Goddard ASRC Federal Holding CompanySenior Project Support / Federal Travel Help Desk Specialist - NASA GoddardGreenbelt, MDRemoteThis position functions as a primary point of contact for travelers, travel arrangers, approving officials, and financial personnel by resolving complex travel issues, interpreting travel regulations, and providing expert guidance regarding authorizations, reservations, vouchers, reimbursements, and travel system functionality. Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams), Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual Meeting platforms.
Help Desk Tier 2 Lead CACI International IncHelp Desk Tier 2 LeadNational Harbor, MD$61,600–$129,300 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Responsibilities: As a FEMA Help Desk Tier 2 Lead, the successful candidate will be a member of the support team which serves as the single point of contact for providing responsive, accurate and quality customer service for financial systems'' related questions.
Help Desk - Tier II&III Progression IncHelp Desk - Tier II&IIIWashington, DCAbility to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.#INDPRO
Help Desk Lead/CAB Manager ValidaTekHelp Desk Lead/CAB ManagerArlington, VirginiaWe bring together people with many different perspectives, experiences, and talents to drive innovation and achieve more together than we can individually.â¯Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program providing a common view for all enterprise-wide users.
Tier II Help Desk / Systems Administrator Omniscius ConsultingTier II Help Desk / Systems AdministratorAnnapolis Junction, MDFull timeAs a Tier II Help Desk / Systems Administrator, you will provide advanced technical support to enterprise users by diagnosing, troubleshooting, and resolving hardware, software, desktop, and cloud infrastructure issues. You will support users worldwide through remote support technologies while mentoring junior technicians and helping maintain operational excellence across the enterprise.
IT Help Desk Specialist (US Citizens) BTIIT Help Desk Specialist (US Citizens)Washington, DCFull timeThe ability to coordinate cross-team incident response activities by working closely with the Service Desk, Network Operations, and Cybersecurity teams to ensure timely investigation, escalation, and remediation of technical issues. The ability to manage and troubleshoot identity and access management services, including Microsoft Entra ID/Active Directory, multi-factor authentication (MFA), role-based access controls, and AWS-integrated identity solutions.
NewTier II Help Desk KeenLogicTier II Help DeskWashington, DCFull timeKeenLogic is seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. They serve as a key escalation point while also working directly with Senate end users, requiring strong technical troubleshooting abilities, excellent communication skills, and a customer-focused approach in a high-visibility environment.
Help Desk Technician - MIDS - TS/SCI with POLY GD Information TechnologyHelp Desk Technician - MIDS - TS/SCI with POLYAnnapolis Junction, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Help Desk Specialist Ardent Eagle SolutionsHelp Desk SpecialistWashington, D.C., Washington, DC$26–$33 / hourFull timeFinal compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor.
Help Desk Specialist ECS Federal LLCHelp Desk SpecialistDCProvide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed. The NIAID NEAT Help Desk Specialist will provide help desk support services for NIAID SEB-managed NIH Enterprise applications systems and address inquiries regarding applications maintained by the SEB.
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance GD Information TechnologyHELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearanceWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. GDIT has an amazing opportunity for a Help Desk Manager to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital.
DAI Help Desk Lead – Secret – Washington D.C. BizFirstDAI Help Desk Lead – Secret – Washington D.C.Washington, District of ColumbiaThe DAI Help Desk Lead will play a crucial role in organizing, directing, and monitoring the work of qualified personnel, as well as scheduling personnel rotations to ensure efficient and effective help desk coverage and support operations. Strong knowledge and experience with Oracle Federal Financials modules, including Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OBIEE, User Management (UMX), and Order to Cash.
Help Desk / Field Support Technician CyberLinx SolutionsHelp Desk / Field Support TechnicianAnnapolis Junction, MarylandThis role is responsible for troubleshooting hardware, software, and connectivity issues, supporting desktop environments, and ensuring timely resolution of service requests. CyberLinx Solutions is seeking a customer-focused Help Desk / Field Support Technician to provide first level technical support and onsite assistance for end users.
Help Desk Manager Integral Consulting Services IncHelp Desk ManagerTysons Corner, VAPlan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance. The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB).
Help Desk Manager Client Solution Architects LLCHelp Desk ManagerDCInterface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
Senior Systems Administrator / Help Desk Engineer Ennoble FirstSenior Systems Administrator / Help Desk EngineerGaithersburg, MDAs a trusted technical expert, you will support both cloud and on-premises environments, provide advanced systems administration and end-user support, and collaborate with software engineers, DevSecOps specialists, cybersecurity professionals, and customer stakeholders to maintain reliable operations and continuously improve the user experience. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Tier 2 Help Desk Specialist Systems Engineering Solutions CorporationTier 2 Help Desk SpecialistAlexandria, VAThis role requires expertise with tools such as Microsoft Intune, SCCM/MECM, Active Directory, Azure AD/Entra, and ServiceNow, along with strong analytical and communication skills to resolve complex hardware, software, and network issues. Position Description: The Tier 2 Help Desk Specialist provides advanced technical support for escalated incidents, focusing on endpoint management, identity administration, and collaboration platforms.
Tier 1 Help Desk Analyst Chenega CorporationTier 1 Help Desk AnalystArlington, VAAbility to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management, and password services, diagnosing and resolving issues on unclassified and classified office information systems.
Help Desk Manager IntegralHelp Desk ManagerTysons Corner, VirginiaFull timeResponsibilities: Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance. Overview: The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB).
Senior Help Desk Polar IT ServicesSenior Help DeskElkridge, MarylandA minimum of seven (7) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications. A minimum of three (3) years of experience supporting Lan, Switching, and Wireless Access Points (WAP) or related.
Help Desk Lead/CAB Manager ValidaTek IncHelp Desk Lead/CAB ManagerArlington, VASummary: We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service, performance, and optimization of processes to ensure end users have the support they need to be successful when utilizing the network.