NewHelp Desk Specialist Indigo ITHelp Desk SpecialistWashingtonThe Help Desk Specialist serves as a member of an enterprise Information Technology Help Desk staff providing technical expertise and effective customer service to ensure the prompt identification, prioritization, logging, tracking, and resolution of Service Incidents and Requests. Provide full ownership of tickets assigned to the Help Desk, including creating, updating, escalating (when appropriate), tracking, auditing, reporting, resolution, problem triage, end user-authorized closure, and troubleshooting on incidents, work orders, and problem tickets.
Help Desk Manager BTIHelp Desk ManagerWashington, DCThis position is responsible for managing daily service desk operations, supervising help desk personnel, allocating resources, monitoring ticket performance, and ensuring end-user technical issues are resolved within established service-level requirements. Prepare operational reports and management briefings addressing ticket volume, service-level compliance, open and aging tickets, escalations, staffing, customer-service issues, and overall help desk performance.
Help Desk Technician - Secret SunayuHelp Desk Technician - SecretWashington, DCMinimum Education: An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance or an applicable training certificate from an accredited training institution. Triage & Coordination: Serve as the primary point of contact for triaging newly identified issues, orchestrating a swift and effective response by engaging all necessary internal and external resolution teams.
DOD Secret--NMCI Seat Rep - Help Desk Associates SystemsDOD Secret--NMCI Seat Rep - Help DeskMarylandMinimum Education: Associate’s degree in a computer-related field or an equivalent technical degree from an accredited college or university; or equivalent professional certification for years of experience- Sec+ or equivalent. Experience shall demonstrate IT inventory control, and help desk support with Microsoft Windows (i.e. Microsoft Excel, Microsoft Word, and Microsoft TEAMS) as well as Acrobat Pro.
Help Desk Tier 2 Support BTIHelp Desk Tier 2 SupportWashington, DCThe Tier 2 Support Specialist will escalate complex or unresolved issues to Tier 3 support while maintaining ownership, communication, and complete ticket documentation throughout the support process. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.
Help Desk Manager IntegralHelp Desk ManagerFort Meade, Maryland$120,000–$135,000 / yearFull timeOverview: The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that address key areas such as personnel management, financial management, telecommunication services, contract management, and customer relations, among other support services to the DISA mission. Responsibilities: Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance.
NewHelp Desk Lead Unison IncHelp Desk LeadTysons, VAUnison Software is seeking a Help Desk Lead to oversee day-to-day operations of the PRISM Help Desk and lead a cross-functional team of technical and functional experts supporting federal client programs. Trusted by over 200,000 federal employees and government contractors, our AI-infused software and deep domain expertise help contract shops, cost engineers, 1102s, program managers, and budgeting professionals cut through friction, keep compliance airtight, and sharpen decisions.
Senior IT Service Desk Engineer – TS/SCI IntegralSenior IT Service Desk Engineer – TS/SCIVienna, Virginia$105,000–$125,000 / yearFull timeResponsibilities: Infrastructure & End-User Support: Maintain and manage the IT infrastructure and operational needs of the customer, including hardware, software, desktops, peripherals, printers, copiers, scanning systems, and end-user issues. Image Lifecycle Management: Experience developing and maintaining desktop master images optimized for both on-premises and Azure deployments.
Service Desk Technician II (Remote) Terrestris Global SolutionsService Desk Technician II (Remote)Washington, DCRemoteAs the Service Desk Technician II you will be a key person for the IT Technology Services contract, providing advanced Service Desk support by resolving workstation issues, managing accounts, maintaining secure configurations, developing support documentation, collaborating across IT teams, and recommending technology solutions that improve user productivity. You will: Perform all duties assigned to Level I Technicians, including user workstation support for desktops, laptops, 10Zig zero clients, and mobile thin clients.
Service Desk Technician West 4th StrategyService Desk TechnicianWashington, DCRemote$59,000–$81,000 / yearIn this role, you will perform all duties assigned to Level I Technicians and additionally assist in creating Knowledge Base articles, checklists, Service Level Agreements, procedures, and end-user training materials, collaborate with development staff to recreate issues in the test environment and with operations staff on configuration management through Windows Operating System Deployment, and evaluate user requirements and workflows to recommend appropriate information technology solutions. Experience with Microsoft Windows 11, Microsoft Server 2022, Microsoft Office M365 suite, Exchange with Outlook Client, Active Directory, SCCM, SCOM, ServiceNow Help Desk System, Windows Operating System Deployment (OSD), and SAP (basic knowledge of user management).
Service Desk Technician I Terrestris Global SolutionsService Desk Technician IWashington, DCRemoteAs the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients. We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required.
Service Desk Technician I (Remote) Terrestris Global SolutionsService Desk Technician I (Remote)Washington, DCRemoteAs the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients. We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required.
Service Desk Technician II Ntiva, Inc.Service Desk Technician IIMc Lean, VARemote$49,000–$70,000 / yearThis includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities.
NewService Desk Technician ASRC Federal Holding CompanyService Desk TechnicianAberdeen Proving Ground, MDBachelor's degree in Information Technology, Computer Science, or a related field or 4 additional years of experience in lieu of the degree1+ year of IT support or help desk experience in a DoD or federal government environmentExperience supporting Windows 11, macOS, iOS, and Android operating systemsExperience using an enterprise IT service management ticketing system for logging, tracking, and resolving incidents and service requests. A typical week involves responding to tickets submitted via phone, email, and walk-in, performing hardware and software troubleshooting across a wide range of devices and operating systems, tracking and documenting all actions in the DEVCOM-CBC ticketing system, and coordinating with the Mission Support Desk Manager on issues requiring escalation or equipment replacement.
NewService Desk Representative - Tier 1 Sparksoft CorpService Desk Representative - Tier 1MDAttains a minimum of 85.1% of working hours each day in an available state while logged into the telephone ACD queue; must log in promptly at designated work hours. Artificial Intelligence (AI) Policy: While Sparksoft values the appropriate use of artificial intelligence in the workplace, candidates must complete interviews and independent assessments using their own knowledge and abilities.
Float Phlebotomist / Front Desk 1Life Healthcare IncFloat Phlebotomist / Front DeskWashington, DC$24.25–$26.25 / hourWhat you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary. As a One Medical Float Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services.
Patient Service/Front Desk Coordinator MyEyeDr.Patient Service/Front Desk CoordinatorHanover, MD$17.15–$20.15 / hourFull timeOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives.
Phlebotomist/Front Desk 1Life Healthcare IncPhlebotomist/Front DeskSilver Spring, MD$22.75–$24.75 / hourWhat you'll likely work on: Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary. Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Spa Desk Agent (Part-Time) Montage Hotels & Resorts LLCSpa Desk Agent (Part-Time)Washington, DCMajor areas of responsibility/ management include, but are not limited to: Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa. The Spa Desk Agent will provide spa guests with exceptional service when checking into or out of the Spa and/or making Spa reservations, in addition to promoting the retail outlets and increasing retail revenues.
Patient Service/Front Desk Coordinator Part Time MyEyeDr.Patient Service/Front Desk Coordinator Part TimeGermantown, MD$17.15–$20.15 / hourPart timeOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.