Front Desk Assistant City of Rockville, MDFront Desk AssistantRockville, MD$18–$25 / hourScreen client needs, answer questions about housing and community services programs, directing more complex issues to the appropriate department staff or outside agencies, and schedule appointments with the relevant staff as needed in person, by phone, and by email. This position provides courteous customer service; supports front desk operations; performs clerical and administrative support functions; maintains records; and assists staff with departmental programs, special projects, and events.
Medical Receptionist / Front Desk Chesapeake Specialty CareMedical Receptionist / Front DeskRosedale, MDAre you an experienced medical front desk professional who thrives in a busy environment, enjoys working with people, and takes pride in creating a positive patient experience?. If you're an experienced medical front desk professional looking for a busy, rewarding role with a growing specialty practice, we encourage you to apply!
Service Desk Manager ICF International, IncService Desk ManagerWashington, DC$89,261–$151,744 / yearPay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. Reporting to the Program Manager, this role owns the full operational lifecycle of a single-tier service desk, with direct accountability for customer satisfaction, Tier Zero deflection performance, knowledge management, and continuous improvement.
Kearney IT Service Desk Lead A.T. Kearney IncKearney IT Service Desk LeadArlington, VA$140,000–$160,000 / yearThis corporate role is designed for an experienced IT professional who combines people leadership with strong Microsoft systems administration capabilities and is equally comfortable leading a team and personally resolving complex technical issues. Have deep, hands-on experience administering Microsoft 365 GCC-H, including Microsoft 365 Admin Portal, Intune, Entra ID, Defender, Teams, SharePoint, Exchange, and Microsoft Azure.
Service Desk Manager General Dynamics CorpService Desk ManagerWashington, DC$110,500–$149,500 / yearAs a Service Desk Manager, you will ensure that today is safe and tomorrow is smarter by providing operational leadership, staff oversight, and service excellence within a ServiceNow-driven, classified support environment. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Systems Administrator SwiftSystems AdministratorAnnapolis JunctionSwift is seeking a Systems Administrator to join a program that builds, deploys, and supports secure enterprise systems used by teams across multiple environments and locations worldwide. Determination of official compensation or salary relies on several different factors including, but not limited to: level of position, complexity of job responsibilities, geographic location, work experience, education, certifications, Federal Government contract labor categories, and contract wage rates.
Help Desk Technician Tier III StratAcuity Staffing Partners IncHelp Desk Technician Tier IIIWashington, DC$36–$41 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Senior Help Desk Technician CONTACT GOVERNMENT SERVICESSenior Help Desk TechnicianBaltimore, MD$40,000–$80,000 / yearSet up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface. CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
Senior Help Desk Technician II CONTACT GOVERNMENT SERVICESSenior Help Desk Technician IIBaltimore, MD$108,000–$156,000 / yearSet up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface. CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
NewTier 1 Help Desk Technician National Technology integratorsTier 1 Help Desk TechnicianRockville, MDUser Account Administration: Assist with user onboarding and offboarding, password resets, account unlocks, multi-factor authentication (MFA) setup, and permissions adjustments in Google Admin Portal. Prior experience working with an ITIL-aligned IT Service Management (ITSM) ticketing tool (e.g., ServiceNow, Jira Service Management, Freshdesk, Zendesk).
Senior Systems Administrator/Helpdesk Engineer Leidos Holdings IncSenior Systems Administrator/Helpdesk EngineerGaithersburg, MD$92,300–$166,850 / yearAs a trusted technical expert, you'll do more than troubleshoot systems, you'll solve complex challenges, optimize infrastructure, support cloud and on-premises environments, and provide exceptional customer service to users operating in fast-paced, mission-critical settings. Working side-by-side with software engineers, DevSecOps specialists, cybersecurity professionals, and customer stakeholders, you'll play a key role in maintaining reliable operations while continuously improving the user experience.
Software Delivery Lead GuidehouseSoftware Delivery LeadTysons Corner, VirginiaGuidehouse is responsible for building and expanding GrantSolutions, a shared service platform of over 1500 federal grant programs demonstrating a new model of how agencies and departments across the Federal Government work together to eliminate duplication of services and leverage resources and technology. Experience delivering and supporting large-scale Enterprise-wide software-based systems including a full range of support services (account management, consulting, help desk, analysis).
Unclassified Help Desk Manager - Top Secret clearance General Dynamics CorpUnclassified Help Desk Manager - Top Secret clearanceWashington, DC$111,155–$150,385 / yearHow an Unclassified Help Desk Manager Will Make an Impact: Act as the senior manager for unclassified help desk operations, providing leadership and guidance to technicians and newly promoted team leads. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Deal Desk Contracts Administrator Harris Computer SystemsDeal Desk Contracts AdministratorNew Mexico, MDWe're looking for an organized, detail-oriented person who can help move managed-services, cloud-reseller, and professional-services opportunities from approved pricing through accurate contracts, Statements of Work (SOWs), signature, and internal handoff. Draft and update order forms, SOWs, amendments, change orders, renewals, repricing, and cancellation documents; check scope, pricing, billing, dates, responsibilities, and signature requirements.
Call Center/Help Desk Support-Tier 1 Maryland-National Capital Park And Planning CommissionCall Center/Help Desk Support-Tier 1Riverdale, MD$16.66–$19.65 / hourThe Management Services Division is seeking help desk support staU to provide customer service through phone calls and emails for our internal and external customers. You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment.
Help Desk Technician - TS/SCI w POLY General Dynamics Information TechnologyHelp Desk Technician - TS/SCI w POLYAnnapolis Junction, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
NewHelp Desk Tech - MIDS - TS/SCI w. Polygraph General Dynamics Information TechnologyHelp Desk Tech - MIDS - TS/SCI w. PolygraphAnnapolis Junction, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Epic Support Analyst II Washington University in St LouisEpic Support Analyst IIWashingtonResponsible for departments continuous Epic improvement through the Epic optimization lifecycle including the following: optimization lifecycle execution and ownership, liaison between Epic1 teams and clinical operations, enters and troubleshoots break fix tickets in addition to following up regarding resolution on behalf of clinical operations. Under moderate directions, independently research and analyze issues to produce solution options (including alternative solutions when necessary to address system limitations), including pros, cons, risks, benefits, costs, and unintended consequences.
Senior Help Desk Specialist Canton GroupSenior Help Desk SpecialistBaltimore, MDRemoteJOB TITLE: Help Desk Specialist (Senior) DIVISION: Government Services - MDVOTERS Project LOCATION: Hybrid remote - Baltimore, MD (occasional on-site presence required for MDVOTERS support) EMPLOYMENT: Full-Time; 1099 Independent Contractor (via TCG vendor partner) - with potential FTE conversion, depending on budget & performance REPORTS TO: MDVOTERS Project Lead (TCG) and Vendor Partner Account Manager. This role works closely with election officials, end users at client agencies, and the broader MDVOTERS delivery team, balancing the urgency of frontline support with the disciplined documentation, escalation, and security practices required of a state voter information system.
IT Specialist II BERING STRAITS PROFESSIONAL SERVICES LLCIT Specialist IIWashington DC, DCSystems Support Specialist: Serve as a systems support specialist in the East Asian and Pacific Affairs (EAP) bureau, providing IT support with a high degree of organization, resourcefulness, tact, and customer service/interpersonal skills. Hardware Installation and Maintenance: Install/move computer hardware, monitors, printers, multi-function devices, adjustable VARIDESK desk converters/risers, and tidy the wiring.