Blanchard Valley Health SystemHelp Desk Analyst I Blanchard Valley Health SystemHelp Desk Analyst IFindlay, OhioDuty 4: Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization. Duty 2: Interface with end users to resolve problems, determine best methods of solving issues, troubleshoot problems, etc.
Cedar PointNewFront Desk Agent Cedar PointFront Desk AgentSandusky, OH$14.25–$14.25 / hourSee Cedar Fair Terms & Conditions at https://www.sixflags.com/terms-of-use and Privacy Policy at https://www.sixflags.com/privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. Working as a Front Desk Agent means you will provide exceptional service to all guests staying at one of our world class resorts.
FinancialNewIT Help desk / Desktop Support/ Technical Support (20 positions) FinancialIT Help desk / Desktop Support/ Technical Support (20 positions)Columbus, OHContractorCreate a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
OhioHealthNewIT Epic Support Agent OhioHealthIT Epic Support AgentColumbus, OH1-year prior experience working in an Information Technology/Support field, healthcare environment preferred, with a demonstrated ability to provide excellent customer service skills or completion of the CompTIA A+ Certification. The primary focus of this position is to provide end user support and issue resolution with a focus on customer service seeking to achieve successful outcomes while removing friction from our users.
CredenceNewFinancial Improvement and Audit Readiness (FIAR) Support Analyst FM-9.10 CredenceFinancial Improvement and Audit Readiness (FIAR) Support Analyst FM-9.10WPAFB, OHObtain and maintain requisite system access to perform their duties, including but not limited to relevant Procurement Integrated Enterprise Environment (PIEE) modules, ADVANA/FASTR, Audit Response Tool (ART)/ART-S/Site Visit Tool (SVT), and the Task Management Tool (TMT). Air Force Life Cycle Management Center (AFLCMC) FM-FZ is responsible for the oversight, financial management, and funds control of AFLCMC investment, Operation and Maintenance (O&M), and Foreign Military Sales (FMS) funds; and accounting and finance operations for AFLCMC classified programs.
The Computer Merchant, LtdHelp Desk Specialist The Computer Merchant, LtdHelp Desk SpecialistCincinnati, OH$20–$23 / hourContractorWhile an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Respond to client staff's telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT.
ARCTICOM LLCNewIT Asset & Lifecycle Specialist ARCTICOM LLCIT Asset & Lifecycle SpecialistBeavercreek, OHArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Manage and maintain a comprehensive IT asset inventory, including hardware, software licenses, and peripherals, using enterprise asset management tools (e.g., ServiceNow, Lansweeper, or equivalent).
ARCTICOM LLCDevSecOps Engineer ARCTICOM LLCDevSecOps EngineerKettering, OHParticipate and contribute to a team of resources with the collective knowledge, skills and provide subject matter expertise in Oracle EBS solution Architecture, Oracle Database, Real Application Clusters, Governance Risk & Compliance, Oracle Discoverer, User Productivity Kit, Service Oriented Architecture (SOA) suite, BPEL, Oracle Single Sign-on, Oracle Access Manager, Oracle Internet Directory, Application Development Framework, Oracle Data Integrator, Oracle OEM, Fusion Middleware, OBIEE, Flex Deploy, and Groovy programming language in a Cloud environment. Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services.
ARCTICOM LLCNewProduct Owner ARCTICOM LLCProduct OwnerBeavercreek, OHArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Author, maintain, and prioritize product backlog to ensure highest value delivery in collaboration with IT and business stakeholders, including Agile coach, product owners, cross-functional development team members, and requestors.
ARCTICOM LLCTechnical Business Analyst ARCTICOM LLCTechnical Business AnalystBeavercreek, OHArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Job is performed in an office setting & telework environment with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system.
ARCTICOM LLCJava Developer Senior ARCTICOM LLCJava Developer SeniorBeavercreek, OHArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Design, develop, refactor, test and maintain new features and improve existing code base using Java/J2EE, JavaScript, SQL, HTML, CSS, Ext JS, JUnit, Java GUI Libraries (SWT, AWT) and Eclipse.
ARCTICOM LLCJava Developer Junior ARCTICOM LLCJava Developer JuniorBeavercreek, OHArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Design, develop, refactor, test and maintain new features and improve existing code base using Java/J2EE, JavaScript, SQL, HTML, CSS, Ext JS, JUnit, Java GUI Libraries (SWT, AWT) and Eclipse.
Weltman Weinberg & Reis Co LPAHelp Desk Support Specialist Sr. Weltman Weinberg & Reis Co LPAHelp Desk Support Specialist Sr.Cincinnati, OH$23.94–$31.15 / hourValidates all support tickets destined for Desktop Support by performing root-cause analysis to ensure the issue genuinely requires a physical desk-side visit, hardware replacement, or reimaging. Advanced Remote Troubleshooting: Diagnoses and resolves complex software compatibility, registry, and operating system issues for Windows 11 and Microsoft Office 365 beyond basic installation.
Walsh UniversityHelp Desk Supervisor/Support Technician (71826) Walsh UniversityHelp Desk Supervisor/Support Technician (71826)North Canton, OHThe essential functions include, but are not limited to the following: Supervises, trains, evaluates and manages help desk staff, including the Help Desk 2 and student worker staff and provides front-line technical support, troubleshooting hardware, software, network, and account issues, and documenting service requests and resolutions. This role manages help desk staff, prioritizes service requests, monitors ticket workflow, maintains documentation, and helps improve service processes, hardware support, and user satisfaction in a mission-driven academic environment.
Point of Sale InnovationHelp Desk Support for POS Systems Point of Sale InnovationHelp Desk Support for POS SystemsAlliance, OHWe are looking for a Help Desk Support Technician to assist customers with technical issues related to our Point of Sale (POS) computer systems. This role involves troubleshooting hardware, software, and networking issues while providing excellent customer service.
K2 StaffingIT Help Desk Support - Level II K2 StaffingIT Help Desk Support - Level IICleveland, OHIOMinimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory . MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) .
Oneida Network InfrastructureHelp Desk/Systems Administrator Oneida Network InfrastructureHelp Desk/Systems AdministratorWright-Patterson AFB, OHOneida Network Infrastructure (ONI) is seeking an experienced Help Desk / System Administrator to provide Tier 1 technical support and system administration services at Wright-Patterson Air Force Base. The selected candidate will support AFRL users by resolving technical issues, maintaining system functionality, and delivering exceptional customer service through an approved ticketing system.
Applied Industrial Technologies IncIT Help Desk Technician Applied Industrial Technologies IncIT Help Desk TechnicianCleveland, OHFounded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
GD Information TechnologyNewF-35 Help Desk Specialist | Active Secret clearance GD Information TechnologyF-35 Help Desk Specialist | Active Secret clearanceMiamisburg, OhioTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe.
Audit-TelNewIT Help Desk Audit-TelIT Help DeskCincinnati, OhioOur techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP Camera systems to make them a well-rounded IT professional. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies.
Ace Electric IncIT Help Desk Technician I Ace Electric IncIT Help Desk Technician IPlain City, OHSince our inception in Valdosta, GA in 1975, Ace has been performing quality electrical installations in a full range of markets including: commercial, mission critical, education, healthcare, institutional, industrial, correctional facilities, hospitality, military bases, retail and others. General Summary: The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with technical assistance and will troubleshoot issues that arise through diagnostic techniques and asking pertinent questions.
Software Galaxy Systems, LLCHelpdesk Support Technician Software Galaxy Systems, LLCHelpdesk Support TechnicianTwinsburg, OH$17–$20 / hourThe ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments. We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments.
Applied Research SolutionsAzure Help Desk - TS/SCI - Operations & Maintenance Support Specialist - NAVAIR Applied Research SolutionsAzure Help Desk - TS/SCI - Operations & Maintenance Support Specialist - NAVAIRBeavercreek Township, OhioManage VDI technologies including troubleshooting and repairing User Virtual Machines (UVMs), building and deploying base images for supported operating systems, and patching running UVMs. The ideal candidate will handle Tier 1 and Tier 2 support activities, maintain virtual machine environments, and ensure positive user experiences through responsive customer service and efficient incident management.
S R InternationalNewHelp Desk Technician S R InternationalHelp Desk TechnicianColumbus, Ohio23) carry out instructions in written, oral or picture form; (24) understand manuals & verbal instructions technical in nature; (25) stay abreast of current technologies in area of IT assigned; (26) deal with problems involving several variables in familiar contextRequired/Desired SkillsExperience in Help Desk Software (e.g., Service Now & Remedy, IRIS, PowerShell, Genesis, UEM, Grafana) Capable of High-Level Documentation and Attention to Detail in Service Now / Ticketing solution. Job Description:Provides call center, maintenance, and documentation support to information system users and/or IT specialists (e.g., enters meta-data into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation).
Amicis GlobalNewTechnical Support/ Help Desk in Columbus, OH 43219 Amicis GlobalTechnical Support/ Help Desk in Columbus, OH 43219Columbus, OHCreate a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
ReveljobsNewIT Help Desk Specialist ReveljobsIT Help Desk SpecialistPerrysburg, OhioThis role will assist internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware/software issues while maintaining strict confidentiality and HIPAA compliance. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are essential.
Rollout Systems, LLC1817 - Help Desk Specialist (F-35) - Onsite - Active Secret Required Rollout Systems, LLC1817 - Help Desk Specialist (F-35) - Onsite - Active Secret RequiredWPAFB, OH$66,560–$85,280 / yearBuilt upon open communications and teamwork principles that keep a talented, tenured workforce in place; consistent quality services; proactive, out-of-the-box thinking, and the highest ethical values. Seeking a highly motivated and driven Help Desk Specialist to work Onsite supporting enterprise IT for our War-fighter customer who upholds America's status as the "Land of the Free" every day, at work, or at play.
Ampcus IncorporatedHelp Desk Specialist Ampcus IncorporatedHelp Desk SpecialistCincinnati, OH$19.32–$23.72 / hourSince 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. Respond to client staff’s telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT.
MindlanceHelp Desk Specialist 1 MindlanceHelp Desk Specialist 1Cincinnati, OHRespond to client staff's telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT. Record inquiries, repair and service requests, resolve or direct requests to appropriate technical area or vendor, track status and follows up to ensure client satisfaction.
Licking Memorial Health SystemsIT Support and/or Help Desk Support | 8:00 AM - 4:30 PM | Sat and Sun are required | Days Off: Two days off during the week (Monday-Friday; days vary) Licking Memorial Health SystemsIT Support and/or Help Desk Support | 8:00 AM - 4:30 PM | Sat and Sun are required | Days Off: Two days off during the week (Monday-Friday; days vary)Newark, OHResponsibilities: • Proven ability to build, support, troubleshoot and maintain the following: PC Desktops, Notebooks, Tablets • Microsoft OS (Win7 and Win10) • Laser and Ink Jet Printers • All in One Printers • Document Scanners • Thin Clients (VDI) • SCCM Operating System Development • Knowledge of Apple Devices including Phones, iPads, and Mac Notebooks (helpful or willingness to learn these products). Our cutting-edge facility provides a comprehensive spectrum of patient care services, from life-saving emergency medicine to the comforting embrace of home healthcare, with a unique range of specialized medical services, including cancer, heart health, maternity, and mental wellness.
Park Place Technologies LLCHelp Desk Technician I Park Place Technologies LLCHelp Desk Technician IHighland Heights, OHThe Help Desk Technician I provides first-level technical support to end users, serving as the initial point of contact for IT-related issues and requests. This role focuses on troubleshooting and resolving routine hardware, software, and access issues while delivering excellent customer service.
LancesoftHelp Desk Specialist LancesoftHelp Desk SpecialistCincinnati, OH$23Respond to client staff’s telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT. Record inquiries, repair and service requests, resolve or direct requests to appropriate technical area or vendor, track status and follows up to ensure client satisfaction.
CBIZ IncHelp Desk Dispatcher CBIZ IncHelp Desk DispatcherIndependence, OHWith unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what''s next and discover new ways to accelerate growth. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services.
Forward Air CorpMaintenance Help Desk Representative Forward Air CorpMaintenance Help Desk RepresentativeGroveport, OHJob Description: The Maintenance Support Specialist is responsible for answering calls and providing customer service to our fleet of Independent Contractors and our terminals that have company owned assets when their equipment is in need of repair. This is a call center position that is focused on providing quick resolution to mechanical and maintenance issues of our fleet of trucks and trailers in order to ensure the safe operation of all equipment owned and leased to Forward Air.
Oberlin College And ConservatoryResearch Help and Circulation Desk Library Student Assistant - Fall 2026 Oberlin College And ConservatoryResearch Help and Circulation Desk Library Student Assistant - Fall 2026Oberlin, OHThis position is responsible for excellent customer service by providing research and library help through online chat and in person at the Research Help and Circulation desks. Assist the Core Reference Team with library displays, promotion of services and collections, assessment projects, workshops, class instruction, and/or special events….
Sierra Lobo, Inc.IT Help Desk Technician Sierra Lobo, Inc.IT Help Desk TechnicianMilan, OHIn our Corporate Technology Development and Engineering Center (TDEC) in Milan, Ohio, we also develop products and processes related to Cryogenic Fluid and Thermal Management Systems, Densified Propellant Management Systems, and Prototype Extreme Pressure and Temperature Systems. Must be able to demonstrate employee service skills such as patiently seeking to understand an employee’s issue and situation, providing troubleshooting and resolution, proper follow-up, and status updates.
Quantum HealthNewIT Services Specialist II, Service Desk Quantum HealthIT Services Specialist II, Service DeskDublin, OhioThe IT Services Specialist II will work independently with general supervision to provide in-depth customer service, end-user desktop support and technical guidance for internal employees and some support for external users of customer/client facing Web sites and services. Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!
UNICON International, Inc.NewService Desk 1 UNICON International, Inc.Service Desk 1Columbus, OH$34,000–$39,000 / yearProvides call center, maintenance, and documentation support to information system users and/or IT specialists (e.g., enters meta-data into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation). Ability to: (21) transport items up to 50 lbs; (22) operate help desk software (e.g., Service Now, Salesforce, & Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell, Genesis, UEM, Grafana, MS Office 365 apps.
Software Technology IncNewDAS MARCS: Service Desk 1 Software Technology IncDAS MARCS: Service Desk 11320 Arthur E Adams Dr, OHProvides call center, maintenance, and documentation support to information system users and/or IT specialists (e.g., enters meta-data into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation). SkillRequired /DesiredAmountof ExperienceExperience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana)Required5YearsCapable of High Level Documentation and Attention to Detail in Service Now / Ticketing solution.
RICEFW Technologies IncNewDAS MARCS: Service Desk 1 RICEFW Technologies IncDAS MARCS: Service Desk 11320 Arthur E Adams Dr, OH$21.56–$21.56Provides call center, maintenance, and documentation support to information system users and/or IT specialists (e.g., enters meta-data into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation). SkillRequired /DesiredAmountof ExperienceExperience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana)Required5YearsCapable of High Level Documentation and Attention to Detail in Service Now / Ticketing solution.
Xavier UniversityService Desk Technician I Xavier UniversityService Desk Technician ICincinnati, OhioThe Service Desk Technician plays a vital part in advancing this mission by working within the Information Technologies division to provide consistent, quality Tier I/II technical support to the Xavier campus community. Bachelor’s degree in Computer Science, Information Technology, or a related degree with 1+ year of experience in an IT support role; or an Associate’s degree with 3+ years of experience in an IT support role.
Union Home Mortgage CorpIT Service Desk Specialist Union Home Mortgage CorpIT Service Desk SpecialistStrongsville, OHThe goal is to support, educate and train decentralized office employees on applications and technology to diminish recurring future support requests and make each employee feel well supported and comfortable with technology. Familiarity with or experience in troubleshooting LAN hardware/software, desktop devices and end user applications on mid-range systems, cloud and mobile devices.
First Financial Bank NASupport Desk Technician I First Financial Bank NASupport Desk Technician ICincinnati, OH$19.47–$23.56 / hour1-year related experience supporting current operating systems, software, printers and desktop/laptop PCs and/or relevant educational achievements. The Support Desk Technician provides Tier 1 Technical Assistance and Support to all internal employees with a goal of first level resolution.
LancesoftNewDAS MARCS: Service Desk 1 LancesoftDAS MARCS: Service Desk 1Columbus, OH$21.29G., enters meta-data into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation). (23) carry out instructions in written, oral or picture form;(24) understand manuals & verbal instructions technical in nature;(25) stay abreast of current technologies in area of IT assigned;(26) deal with problems involving several variables in familiar context.
GavinHeathNewService Desk Analyst GavinHeathService Desk AnalystVandalia, OHMust possess strong interpersonal attributes, a collaborative mindset, good judgment, clear communication skills, and the desire to help others. Field tickets, support calls, chats, and emails from users inquiring about software, hardware, connectivity, or similar issues.
TalentBurst, Inc.NewService Desk 1 TalentBurst, Inc.Service Desk 1Columbus, OH$19–$19.82 / hourProvides call center, maintenance, and documentation support to information system users and/or IT specialists (e.g., enters meta-data into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation). operate help desk software (e.g., Service Now, Salesforce, & Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell, Genesis, UEM, Grafana, MS Office 365 apps.
Integrity Express Logistics LLCIT Service Desk Manager Integrity Express Logistics LLCIT Service Desk ManagerCincinnati, OHAccurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service. They are the visionary leader responsible for ensuring that the IT Service Desk organization is providing a consistent level of exceptional service that aligns with IEL, IT Department hand Service Desk team key performance indicators.
Advanced American Technologies, IncNewDAS MARCS: Service Desk 1 Advanced American Technologies, IncDAS MARCS: Service Desk 11320 Arthur E Adams Dr, OHProvides call center, maintenance, and documentation support to information system users and/or IT specialists (e.g., enters meta-data into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation). SkillRequired /DesiredAmountof ExperienceExperience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana)Required5YearsCapable of High Level Documentation and Attention to Detail in Service Now / Ticketing solution.
Firelands Health CareersNewService Desk Supervisor: Sal, FT Days Firelands Health CareersService Desk Supervisor: Sal, FT DaysSandusky, OhioCoordinates the efforts of the Service Desk staff; evaluates staffing requirements and ensures adequate support is available to maintain continuous operations; ensures proper use of support tools; responds to, evaluates, and resolves problem situations; interviews and recommends applicants for hire. Provides technical assistance, training, and ongoing support to Service Desk staff and users of FRMC systems; serves as a liaison between users and technical personnel; manages user expectations and cultivates feedback for system enhancements.
Pyramid Consulting, IncService Desk Analyst Pyramid Consulting, IncService Desk AnalystColumbus, OHRemote$18–$19 / hourWill be looking for them to help maintain service levels; provide adequate customer service; protect the assets of NW and their associates; understand the concept of Social Engineering as they’re the front door of NW; always looking for new ways to improve the process. Must be able to provide technical support to diagnose, analyze, research and resolve moderately complex computer problems while minimizing the impact of service interruptions.