Help Desk Technician Veracity Software IncHelp Desk TechnicianMilwaukee, WIThe Help Desk Technician will serve as a primary point of contact for users experiencing technical difficulties and will be responsible for diagnosing issues, resolving trouble tickets, escalating complex incidents when necessary, and ensuring excellent customer service throughout the support process. The ideal candidate will possess strong technical troubleshooting skills, excellent communication abilities, customer service experience, and hands-on knowledge supporting enterprise desktop environments and business applications.
Help Desk Analyst 2 4P ConsultingHelp Desk Analyst 2Atlanta, GeorgiaRemoteReview accounts for accuracy of provision or deprovision based on requests • Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN • Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested • Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards • Communicate status of processed onboard or offboard requests to hiring managers • Resolve requests within SLA while providing the highest level of customer service • Display a consistent understanding of compliance to assist in high priority escalations and requests Qualifications & Skills Required: • Associate degree in a related field OR minimum 2+ years of help desk support • One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.) • Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines • Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting • Detail oriented with the ability to work independently • Excellent oral, written, and interpersonal communication • Experience in performing well under pressure • Capable of working competently with personnel at multiple levels of the organization • Experience with ServiceNow or Okta is a plus • Must have work authorization that allows candidate to work in the United States Position Responsibilities: • Receive and track onboard and offboard requests; check the requests for completeness and accuracy • Submit requests for new accounts using ServiceNow ticketing system.
Help Desk Analyst eTeam Inc.Help Desk AnalystCharlotte, NC$28–$33 / hourThis role will serve as the primary front line for user engagement, fielding inquiries and guiding users through remediation activities related to Enterprise Information Protection (EIP) system findings (e.g., Ghost Drive access cleanups, sensitive data exposure such as passwords in plain text, how to delete files from OneDrive, Network drives, how to share/remediate MS supported product links). You will work closely with Cybersecurity, IT support teams, and business stakeholders to reduce exposure risk and improve data hygiene across Active Directory–integrated environments.
IT Help Desk Technician (Remote - United States, Full-Time) Texas Sports Academy MainIT Help Desk Technician (Remote - United States, Full-Time)Austin, TXRemoteTroubleshoot Device Issues: Diagnose and resolve laptop and tablet issues, including login problems, software errors, connectivity issues, and basic hardware questions, guiding families through fixes step by step. Support Learning Platforms: Help students and parents navigate our learning platforms and connected tools, including account access, common errors, and everyday how-to questions.
NewHelp Desk Specialist II -Tier 2 Support TEEMAHelp Desk Specialist II -Tier 2 SupportOrlando, FL$52,000–$55,000Provide 24x7x365 Tier II advanced technical support for incidents and requests transferred via ServiceNow ticket or warm-transferred telephone call. • Perform advanced (second level) remote troubleshooting for: - Mobile device issues, including CBP's mobile service environment (AirWatch).
Help Desk Manager IntegralHelp Desk ManagerTysons Corner, Virginia$120,000–$135,000 / yearFull timeResponsibilities: Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance. Overview: The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB).
Help Desk Specialist II Maverick PowerHelp Desk Specialist IIGarland 2, TXDiagnose and resolve core networking issues (TCP/IP, DNS, DHCP, VPN configurations, and Wi-Fi connectivity) and support localized IT infrastructure, including smart conference rooms and plant-floor connectivity. Key Responsibilities: Serve as the Tier 2 escalation point for advanced hardware, software, and network issues submitted by frontline support or external managed service provider (MSP) partners.
NewWalk up Help Desk - Desktop Specialist KaylaTekWalk up Help Desk - Desktop SpecialistWashington, DCFull timeCertifications required:Requires a current 8140 IAT Level II (Intermediate or Advanced) certificate (CompTIA Security+).Security ClearanceActive DOD Secret clearance (final)Essential Job FunctionsCustomer Support: Greet walk-up customers promptly, listen actively, and serve as a positive, professional representative of the IT support team. Location: Joint Base Anacostia Bolling (JBAB), Washington, DC Shift: Day Shift Core hours: 6 am - 6 pm; Position Summary: The Walk-Up Help Desk Desktop Specialist provides in-person technical support at Joint Base Anacostia-Bolling (JBAB).
Help Desk Support Technician QcellsHelp Desk Support TechnicianHouston, TXFull timeHanwha Qcells USA Corp (Qcells USA), headquartered in Houston, TX, specializes in providing utility-scale modules, solar photovoltaic (PV), and battery energy storage systems (BESS) project development, along with Engineering, Procurement, and Construction (EPC) services for solar and BESS projects nationwide. Qcells USA’s complete turnkey solutions seamlessly integrate the expertise of our Development, Module, and EPC teams, while ensuring close coordination with other vital internal groups such as Project Finance, Systems Integration, and Legal.
IT Support Desk Operator The Reynolds CompanyIT Support Desk Operator10502 Greens Crossing Blvd. Houston, TXHelpful but not required: familiarity with warehouse, distribution, or multi-site technology environments, kiosk environments, RF scanning devices, or entry-level user account administration, backup, or server support. This role is expected to resolve common technology issues efficiently, document work thoroughly, and create a positive support experience that helps employees stay productive.
Service Desk Analyst TEEMAService Desk AnalystBend, OR$50,000–$52,000Proficiency in Google Suite (Gmail, Docs, Sheets, Slides) and Microsoft Office 2007 (Excel, Word, PowerPoint, Outlook). If you're passionate about technology, possess excellent communication skills, and have a servant mentality, we want to hear from you!
Onsite Service Desk Analyst II (Hybrid/Client Onsite) CortavoOnsite Service Desk Analyst II (Hybrid/Client Onsite)Elmhurst, IllinoisOffer a blend of on-site and remote support, including but not limited to configuring Outlook and OneDrive, printer configurations, internet issues, networking questions, access via Remote Desktop, MacOS support, and other Level 1-2 support issues. Ticket maintenance, you will typically spend a portion of the workday reviewing existing tickets and looking for cases that should be closed, following up with users where appropriate, and setting reminders for future action.
Service Desk Analyst II CortavoService Desk Analyst IIAtlanta, GeorgiaResponsibilities: Assist Cortavo end users with various desktop support related questions, such as setting up Outlook, OneDrive, access via Remote Desktop, printer configurations, internet issues, networking questions, and other Level 1-2 support issues. Ticket maintenance, you will typically spend a portion of the workday reviewing existing tickets and looking for cases that should be closed, following up with users where appropriate, and setting reminders for future action.
Service Desk Technician II (Remote) Terrestris Global SolutionsService Desk Technician II (Remote)Washington, DCRemoteAs the Service Desk Technician II you will be a key person for the IT Technology Services contract, providing advanced Service Desk support by resolving workstation issues, managing accounts, maintaining secure configurations, developing support documentation, collaborating across IT teams, and recommending technology solutions that improve user productivity. You will: Perform all duties assigned to Level I Technicians, including user workstation support for desktops, laptops, 10Zig zero clients, and mobile thin clients.
Service Desk Technician II Terrestris Global SolutionsService Desk Technician IIWashington, DCRemoteAs the Service Desk Technician II you will be a key person for the IT Technology Services contract, providing advanced Service Desk support by resolving workstation issues, managing accounts, maintaining secure configurations, developing support documentation, collaborating across IT teams, and recommending technology solutions that improve user productivity. You will: Perform all duties assigned to Level I Technicians, including user workstation support for desktops, laptops, 10Zig zero clients, and mobile thin clients.
IT Help Desk IntelliPro Group Inc.IT Help DeskFife, WA$28–$30 / hourWe are seeking an experienced IT Specialist to provide frontline technical support for enterprise infrastructure, end-user computing, and business applications. This role supports both office and distribution center environments, ensuring reliable technology operations while delivering exceptional customer service.
NewHelp Desk Support TEKsystemsHelp Desk SupportNorwell, MA$28–$40 / hourExperience working with offshore teams (e.g., 8 L1 techs in India, 4 in Norwell) Familiarity with Microsoft Intune and Azure AD (Group Policy not required) Strong communication skills, with ability to explain technical issues in layman's terms Experience with SharePoint, OneDrive, and proprietary applications (e.g., WinWeb) Ability to create and maintain internal knowledge articles Printer troubleshooting experience, especially in remote environments. Helping support "One Label" project to launch a universal label and asset tracking Additional tasks include supporting the company-wide Windows 11 migration project, maintaining documentation for internal knowledge sharing (e.g., “Tips and Tricks” intranet site), and assisting with printer troubleshooting in remote field offices.
NewEpic Application Analyst Powers HealthEpic Application AnalystMunster, INThe Epic Application Analyst understands their assigned applications, their value to the business aspects of clinical operations and assists users to maximize the utility of the clinical system. Additionally, the Epic Application Analyst performs all design, build, optimization, and upgrade tasks for assigned module(s) and associated integrations.
NewAutomation Technician (hybrid) Peckham IndustriesAutomation Technician (hybrid)Lancaster, NH$29–$31 / hourThrough our extensive network of hot mix asphalt and ready-mix concrete plants, quarries, and liquid asphalt terminals, PII delivers the highest quality materials and custom solutions to thousands of road construction and road maintenance customers. Whether commissioning a variable frequency drive (VFD), optimizing automation systems, or resolving network and connectivity issues, this individual will help ensure reliable, efficient, and secure technology systems throughout Peckhams plant network.
Service Desk Analyst Veterans Sourcing GroupService Desk AnalystNiagara, NYIn this role, you'll troubleshoot hardware, software, network, VPN, and desktop issues, manage help desk tickets, perform password resets, software installations, and provide remote support while ensuring excellent customer service. Strong troubleshooting experience with Windows 10, MS Office/O365, Outlook, Active Directory, VPN, printers, laptops, desktops, tablets, and mobile devices.