Washington, District of Columbia30+ days ago
QualificationsRequired Experience: At least three (3) years of experience in the following:· Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management;· Providing help desk support for iOS devices, iOS-based applications, and iCloud account management;· Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets;· Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.· CompTIA A+ certifiedPreferred Experience: At least three (3) years of experience in the following:· Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick;· IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Ability to provide tier 1 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.· Ability to provide tier 1 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.·