308 Results for

Help Desk Technician Jobs in Maryland City, MD

Jobs

Washington DC, DC

The ideal candidate will have extensive hands-on experience with Apple hardware/software and be comfortable providing remote and onsite end-user support. The MAC Support Technician is responsible for supporting Apple macOS and iOS systems as well as Windows OS in an enterprise environment.

10 days ago

Washington DC, DC

The ideal candidate will have hands-on experience supporting and modifying enterprise audio-visual control systems, including Crestron-controlled environments, within mission-critical settings such as command centers, video wall systems, and executive AV environments. In addition, the engineer will ensure seamless integration of AV solutions with enterprise IT infrastructure and clearly communicate technical strategies, solutions, and system updates to program leadership and key stakeholders.

7 days ago

Washington, DC

$34.73–$46.99 / hour

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Job Description: GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation's capital.

22 days ago

Washington, DC

$35.04–$47.40 / hour

Our work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. Required Technical Skills: Advanced Windows & MacOS troubleshooting, Microsoft 365 administration, Active Directory management, shared drive mapping, and basic network connectivity diagnostics.

3 days ago

Washington, DC

$26.44–$35.78 / hour

Our work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

3 days ago

Washington

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

19 days ago

Washington

8 days ago

Washington

Our work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

8 days ago

Reston, VA

We dont just sell and build new homes; we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to NVRs multi-billion dollar business operations. At NVR, our technology teams are at the forefront of innovation, delivering advanced tools and solutions that empower multiple business lines and support our mission to create exceptional living experiences for our customers.

30+ days ago

Baltimore, MD

Skills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.

30+ days ago

Annapolis Junction, Maryland

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

16 days ago

Washington, DC

Support operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).

30+ days ago

Baltimore, MD

30+ days ago

$34.74–$47 / hour

As a Help Desk Technician V, the work you'll do at GDIT will directly support the mission of the U.S. Department of Education by ensuring executive leadership maintains uninterrupted access to the technology, communications, and collaboration platforms required to lead the Department and serve the American public. Collaborate with Service Desk, Engineering, Cybersecurity, Telecommunications, Network Operations, and Field Support teams to resolve complex technical issues and support mission-critical initiatives.

12 days ago

Annapolis, MD

Our team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels. About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients.

30+ days ago

Annapolis Junction, MD

$190,000–$200,000 / year

Disclaimer: The salary range provided is an estimate based on current market conditions and may be adjusted based on factors such as experience, skills, and qualifications. Basic Requirements:15 years of demonstrated hands-on experience with AEA or Intelligence Community (IC) tools and capabilities.

17 days ago

Annapolis Junction, MD

$190,000–$200,000 / year

11 days ago

Bethesda, MD

$60,000–$65,000 / year

Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools - including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.

4 days ago

Arlington, Virginia

As the nation’s largest deposit allocation service provider and the inventor of reciprocal deposits, IntraFi has spent over two decades creating dynamic solutions that help financial institutions grow, manage liquidity, and serve their communities. Excellent written and oral communication skills and outstanding interpersonal skills sufficient to effectively promote good working relations with both nontechnical and technical business clients and coworkers.

8 days ago

$65,000–$71,000 / year

Duties and Responsibilities: Technical Support & Troubleshooting: o Provide advanced technical support for end-users, resolving issues related to M365/O365 applications, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and VoIP (Poly Phones). At least 2 years of experience administering M365/O365, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and software-as-a-service solutions (e.g., Zoom, mFax, Teams, Eagle Eye, Brivo, Everbridge, or other cloud-based services).

30+ days ago

Hyattsville, MD

Support Microsoft 365 collaboration tools, utilize Microsoft Active Directory / Entra, file storage systems, and Microsoft Office365 in daily support operations. Troubleshoot and resolve issues related to desktop/laptop hardware, software, printers, VOIP telephone handsets, mobile devices, and network connectivity.

24 days ago

Bethesda, MD

Full time

Areas of support include: computer device deployment; applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet diagnostics and troubleshooting; mobility device assignment, setup, diagnostics and troubleshooting. By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency.

23 days ago

Fort Belvoir, VA

Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a), and 41 CFR 60-741.5(a) and employment decisions shall be based solely on merit and without regard disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Maintain a positive and professional demeanor while interacting with users across various communication channels (phone, email, chat, in-person), ensuring a high level of customer satisfaction.

30+ days ago

Washington, DC

$30.44–$41.18 / hour

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Our work depends on a Junior Help Desk Technician joining our team to bring routine troubleshooting capabilities, a dedication to white-glove service delivery, and professionalism to a fast-paced environment.

3 days ago

Bethesda, Maryland

Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.

3 days ago

Fort Belvoir, VA

$41,115–$59,581 / year

Researches employee leave/pay issues based on inquiries that include special pay requests, validating and requesting changes to service computation dates, advising supervisors on overtime requests, and resolving issues regarding debt letters. Applicants MUST have related financial experience AND/OR a related financial degree (examples include: Finance, Accounting, Management, Actuarial Science, or related), in addition to meeting Office of Personnel Management (OPM) minimum qualification requirements.

4 days ago

Washington

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Our work depends on a Junior Help Desk Technician joining our team to bring routine troubleshooting capabilities, a dedication to white-glove service delivery, and professionalism to a fast-paced environment.

8 days ago

Elkridge, Washington

Ensures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority.  . Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone.  .

19 days ago

Annapolis Junction, Maryland

This role is responsible for troubleshooting hardware, software, and connectivity issues, supporting desktop environments, and ensuring timely resolution of service requests. CyberLinx Solutions is seeking a customer-focused Help Desk / Field Support Technician to provide first level technical support and onsite assistance for end users.

30+ days ago

Annapolis Junction, Maryland

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

19 days ago

Baltimore, Maryland

$19–$21 / hour
Full time

Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

30+ days ago

Ellicott City, Maryland

Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 

30+ days ago

$107,744–$126,500 / year

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. HOW A HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) WILL MAKE AN IMPACT: Provides advanced technical support for macOS systems, Apple hardware, and associated peripherals in a secure, executive-level federal environment.

21 days ago

Washington

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. GDIT has an amazing opportunity for a Help Desk Manager to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital.

19 days ago

Annapolis Junction, MD

Full time

As a Tier II Help Desk / Systems Administrator, you will provide advanced technical support to enterprise users by diagnosing, troubleshooting, and resolving hardware, software, desktop, and cloud infrastructure issues. You will support users worldwide through remote support technologies while mentoring junior technicians and helping maintain operational excellence across the enterprise.

3 days ago

National Harbor, MD

$61,600–$129,300 / year

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Responsibilities: As a FEMA Help Desk Tier 2 Lead , the successful candidate will be a member of the support team which serves as the single point of contact for providing responsive, accurate and quality customer service for financial systems'' related questions.

30+ days ago

Washington, District of Columbia

$69,000–$81,000 / year

This role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incidents, service requests, and escalations are handled efficiently and in compliance with SLAs, policies, and CRS-specific support requirements. Job DescriptionThe Help Desk Specialist II – Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations.

30+ days ago

Washington, District of Columbia

$55,000–$65,000 / year

Job DescriptionThe Help Desk Specialist I – Lead serves as the senior resource and daily point-of-contact for Help Desk Specialists providing first-contact technical and customer service support. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.

30+ days ago

Washington, District of Columbia

$59,000–$70,000 / year

This position supports end users across multiple channels—including phone, email, chat, remote tools, and in person—and is responsible for resolving incidents beyond the capabilities of entry-level staff. The Specialist II delivers concierge-level service, performs in-depth troubleshooting, documents all work in the ticketing system, and ensures timely resolution in accordance with SLAs, policies, and procedures.

30+ days ago

Washington, District of Columbia

$50,000–$59,000 / year

This role requires strong communication, customer service skills, and the ability to follow established procedures for documenting issues, managing tickets, and coordinating with higher-tier personnel. Interacting with customers via telephone, email, and online forms to troubleshoot and resolve incidents involving networks, accounts, and IT services.

30+ days ago

Annapolis Junction

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

19 days ago

Arlington, Virginia

You will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Provide PKI Trusted Agent (TA) support; this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures.

30+ days ago

ARLINGTON, VA

Full time

30+ days ago

Washington, District of Columbia

Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

30+ days ago

Washington, District of Columbia

Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.e. Interact with network team and application development teams to restore services and/or identify and correct issues.f. Ability to provide tier 1 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.c.

30+ days ago

Washington, District of Columbia

Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.· Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.· Required· Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; Desired· Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.

30+ days ago

Washington, District of Columbia

Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.· Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.· We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

30+ days ago

Washington, DC

Remote

As the Service Desk Technician II you will be a key person for the IT Technology Services contract, providing advanced Service Desk support by resolving workstation issues, managing accounts, maintaining secure configurations, developing support documentation, collaborating across IT teams, and recommending technology solutions that improve user productivity. You will: Perform all duties assigned to Level I Technicians, including user workstation support for desktops, laptops, 10Zig zero clients, and mobile thin clients.

28 days ago

Washington, DC

Remote

As the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients. We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required.

28 days ago

Baltimore, MD

Position Description : The Help Desk Specialist provides front-line technical support to Client staff by responding to service desk inquiries, resolving hardware and software issues, maintaining workstation readiness, and supporting technology deployments. Key ResponsibilitiesAnswer incoming service desk calls, log all requests in the IT Service Desk system (currently IBM Maximo), and follow all procedures when new technologies are introduced.

30+ days ago

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Help Desk Technician Jobs in Maryland City, MD

MAC Support Technician NuAxis Innovations

Senior AV Technician NuAxis Innovations

Associate Help Desk Technician - Top Secret General Dynamics Corp

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required General Dynamics Corp

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics Corp

Help Desk Technician - TS/SCI W/ Polygraph GD Information Technology

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required GD Information Technology

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required GD Information Technology

Help Desk Technician NVR Inc

Senior Help Desk Technician II Contact Government Services LLC

Help Desk Technician - DAYS - TS/SCI W/ POLY GD Information Technology

Defense Travel System Help Desk Technician II Essnova Solutions, Inc.

Senior Help Desk Technician Contact Government Services LLC

Team Lead Help Desk Technician V (Executive/VIP Support) DC Metro Area General Dynamics Corp

Help Desk Technician Tier 2 International Computer Sciences Inc

Senior AEA Help Desk Technician (Annapolis Junction, MD) Shield Consulting Solutions

Senior AEA Help Desk Technician Shield Consulting Solutions

Help Desk Technician Tier II Job 1383 DLH Holdings Corp.

Help Desk Technician IntraFi

Senior Help Desk Technician GUNNISON CONSULTING GROUP INC

Help Desk Technician - Archdiocese of Washington ARCHDIOCESE OF WASHINGTON

Help Desk Tier II Technician (Secret Cleared) Connsci

Help Desk Technician The Informatics Applications Group Inc

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics Corp

Help Desk Technician Tier II (Job 1383) DLH

CIVILIAN PAY TECHNICIAN (HELP DESK) U.S. Department of Defense

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required GD Information Technology

Help Desk Technician Tier III - TS/SCI with Polygraph GD Information Technology

Help Desk / Field Support Technician CyberLinx Solutions

Help Desk Tech - MIDS - TS/SCI w/Polygraph GD Information Technology

Help Desk Support Technician DecisionPoint | Cortek

IT Help Desk Support - Level II K2 Staffing

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance General Dynamics Corp

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance GD Information Technology

Tier II Help Desk / Systems Administrator Omniscius Consulting

Help Desk Tier 2 Lead CACI International Inc

Help Desk Specialist II Lead (CRS) Computer World Services

Help Desk Specialist I Shift Lead (Copyright) Computer World Services

Help Desk Specialist II (CRS) Computer World Services

Help Desk Specialist I (Copyright) Computer World Services

Help Desk Supervisor - TS/SCI w/Poly GD Information Technology

Help Desk Senior (Guantanamo Bay) A3T

Help Desk Senior (Guantanamo Bay) Agil3 Technology Solutions (A3T)

Service Desk Technician - Senior AHU Technologies

Service Desk Technician AHU Technologies

Service Desk Technician (SDT) – Senior AHU Technologies

Service Desk Technician – Senior AHU Technologies

Service Desk Technician II Terrestris Global Solutions

Service Desk Technician I Terrestris Global Solutions

Service Desk Technician Cyquent, Inc

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