111 Results for

Help Desk Technician Jobs in Virginia

Jobs

Falls Church, VA14 days ago

Full-time
Employee

This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.

Richmond, VA25 days ago

$20–$24 Per Hour

Additional working knowledge, or experience in the following areas is required: Computer hardware/software, iDevices, Tough Books, Windows 10, & 11 OS, MS Office suite, Teams, Share Point, Active Directory, Mainframe, print management tools, and Experience working with ticketing systems. Personable and approachable, Excellent communication skills, strong typing, writing and reading skills, active listening skills, experience working and contributing to a team environment supporting contacts via phone, email, and self-service portal.

New!

Richmond, VA1 day ago

The supplier quality technician helps open the lines of communication between production and our valued supply base by providing timely and data driven information to the department's internal and external customers. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow.".

Merrifield, VA12 days ago

Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints. Troubleshoot Palo Alto Network Global Protect client issues on Windows endpoints.

Salem, VA12 days ago

Tanisha Systems services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Additional Job Details: A Desktop Support technician provides on-site and remote technical assistance to employees, resolving hardware, software, and networking issues to ensure productivity.

Dulles, VA21 days ago

Full-time

Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Identifies, diagnoses, and resolves Tier 2 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.

Dulles, VA30+ days ago

Full-time

Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.

Quantico, Virginia30+ days ago

Support customer requests and troubleshoot including administrative and technical assistance for all aspects and types of workstations, mobile devices, VPN, laptops, and tier one troubleshooting of VTC/Global Video System (GVS) issues prior to escalation. Support administration of user account creations/deletions, configuring devices, device policy creation/management, troubleshooting/resolving problems users have with their devices, and issuing new/replacement hardware.

Dulles, VA10 days ago

Full-time

Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. This role requires deep expertise across cloud platforms, hybrid environments, and networking along with strong communication skills and the ability to resolve complex technical problems that may not have a clear, documented solution.

Virginia Beach, Virginia27 days ago

$51,000–$82,000 Per Year

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees.

Ashburn, VA30+ days ago

Remote

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.

Washington, VA18 days ago

Ethic Tech is seeking a Help Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). Develop a FAQs and Knowledge Base (KB) documenting basic issues providing guidelines for routine troubleshooting and assisting in the education of end users.

Washington, VA18 days ago

Ethic Tech is seeking a Senior Help Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). Develop a FAQs and Knowledge Base (KB) documenting basic issues, providing guidelines for routine troubleshooting, and assisting in the education of end users.

Pentagon, VA18 days ago

Utilize customer-provided knowledge base and ticket management system to enter, document, track, coordinate, route, resolve, and close user ticket issues to include creating and maintaining a central repository for technical advice and solutions for network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support, and assisting with monitoring and reporting performance metrics. Respond to and diagnose UNIX/Linux problems through discussion with users and provide Tier 1 and 2 technical support by functioning as focal point for GCCS and JPES (emphasis on UNIX/Linux) and user problem resolution to include providing end-to-end ownership of incidents with actual or potential impact to operations and ensuring a timely process through which incidents/problems are controlled.

Arlington, VA30+ days ago

Oversee help desk operations to ensure efficient and timely support. U.S. citizenship and ability to obtain DHS Suitability clearance.

Qua, VA30+ days ago

Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.

Arlington, VA21 days ago

Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems.

Arlington, VA18 days ago

Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management, and password services, diagnosing and resolving issues on unclassified and classified office information systems.

Reston, VA30+ days ago

We help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic security systems. This is a true player/coach role-you will spend the majority of your time directly supporting users while also leading, mentoring, and guiding a small team of help desk analysts.

Reston, Virginia30+ days ago

$115,000–$120,000 Per Year

This is a true player/coach role—you will spend the majority of your time directly supporting users while also leading, mentoring, and guiding a small team of help desk analysts. A Help Desk Lead / Supervisor is sought to serve as a hands‑on technical leader and working supervisor within an IT support organization.

Arlington, VA30+ days ago

We deliver practical, credible and defensible results offering actionable insights by applying data-driven and analytics-based approaches in combination with multidisciplinary talent, subject matter experts, and tangible and repeatable assets in the form of databases, models, approaches and techniques. Our employee-owners pride themselves on their ability to apply deep analytical rigor and innovative thought that assist clients in understanding and solving a myriad of challenging resource planning and management problems.

Ashburn, VA30+ days ago

Remote

Escalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.

ARLINGTON, VA30+ days ago

Full-time

You will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs. Provide PKI Trusted Agent (TA) support; this includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection/turn-in of returned/expired tokens IAW established policies and procedures.

New!

Ashburn, VA6 days ago

$61,000–$64,000

Responsibilities include diagnosing and resolving hardware, software, remote access, and account-related issues; supporting desktops, laptops, tablets, printers, and peripherals; performing remote software installations; documenting and managing tickets; and escalating issues to specialized teams or vendors when needed. You’ll troubleshoot complex technical issues involving Windows environments, Active Directory, Microsoft 365, Outlook, VPN connectivity, remote access tools, authentication methods, and mobile device management platforms.

Chesterfield, VA30+ days ago

Job Description: Ability to multitask and to determine root cause of problems and implement solutions, Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions customer relations skills good verbal and written communication skills proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)

Leesburg, VA30+ days ago

This is a true hybrid position in our heavy medical practice — one minute you’re performing OCTs, visual fields, and refractions, the next you’re welcoming patients, scheduling, and educating them on dry eye treatments, myopia control, or aesthetic services the doctor just recommended. We are looking for a sharp, fast-learning Ophthalmic Technician who loves pretesting and can confidently jump to the front desk when needed.

Dahlgren, VA30+ days ago

Full-time

Watershed is looking for a Senior Customer Technical Support Specialist (Help Desk) to support Naval Surface Warfare Center Dahlgren, VA. Must have Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC’s Remedy or ServiceNow.

Reston, VA20 days ago

Assist and/or manage tasks involving maintenance and enhancements of existing systems or implementation of new functionality of backend infrastructure that includes Windows servers, backups systems, email and database servers, file servers and other enterprise applications. Assist and/or manage tasks involving maintenance and enhancements of existing systems or implementation of new functionality of backend infrastructure that includes Windows servers, backup systems, email and database servers, file servers, and other enterprise applications.

Alexandria, VA12 days ago

InquisIT is a company that demonstrates relentless dedication and commitment to its customers and our people; a company that has been brought in on multiple occasions to clean up after large integrators; a company that delivers real results and metrics—versus ideas and concepts; a company that thinks that the old “80% is good enough” should never be tolerated in government; and a company that believes in being a steward of the American taxpayer in everything we do. This role is responsible for supporting desktops, laptops, printers, mobile devices, and related peripherals while ensuring users receive timely and effective technical assistance.

Quantico, VA30+ days ago

Overview: Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites. Core Competencies:Service desk leadership | Incident management | SLA compliance | Knowledge management.

Richmond, VA30+ days ago

$13.50–$19.80 Per Hour

They are the first point of contact for all service requests needing support for technical/IT issues involving desktop, laptop or network services from local personnel or from employees using remote network access. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!

New!

Hampton, VA6 days ago

Experience is VALUED…Experienced customer service professionals with automotive industry experience can join our team right away making up to $18 per hour.*…but no experience REQUIRED!Some of our most successful customer service reps joined our team as trainees with no experience at all, but were once servers, restaurant workers, retail employees, call center employees, auto dealer account reps, or other customer-facing professionals! Auto Glass Now, (a division of Driven Brands including Auto Glass Now, All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass & A-1 Glass) is offering an opportunity to showcase your skills and join our growing team of Customer Service Representatives and Front Desk Associates!

Vienna, VA15 days ago

Part-time

Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

Alexandria, VA30+ days ago

Full-time

Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives.

Richmond, VA30+ days ago

Responsibilities include configuring Windows 11 devices, administering Apple mobile devices using JAMF, supporting user accounts, and contributing to continuous improvement of IT asset management procedures. The IT Support Technician provides hands-on support for the client's technology inventory, desktop support functions, and IT asset lifecycle processes.

Alexandria, VA11 days ago

Reston, VA30+ days ago

Provide customer support personnel with adequate training to maintain and resolve the following client issues via telephone: Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android devices) and network connectivity. Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy).

Virginia Beach, Virginia27 days ago

$66,000–$106,000 Per Year

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The PC Technician shall provide system and network infrastructure services to operate, maintain, monitor, defend, and manage hardware, software, MAN routing and switching infrastructures, including network hardware and software.

Arlington, Virginia28 days ago

Daily interactions with customers will help ensure productivity and facilitate the resolution of IT challenges they may encounter with their desktops, laptops, software installations, and other essential needs. Responsibilities: Empower AI: As the EUD Desktop Support Technician (Intern), you will exemplify outstanding customer service to all organizational staff members in your role as an intern.

Vienna, VA30+ days ago

Full-time

Required Skills: 4+ Year experience Field Service Technicians perform on-site or in-house servicing, repair and/or installation of company product(s) including system hardware and software, PCs, Toughbooks, Mobile devices, servers and networking/wireless networking. Response to end-user issues via face-to-face interaction, telephone, or escalated help desk tickets.

Ashburn, VA11 days ago

Remote

Because ACE Tier II analysts interact daily with trade organizations, brokers, importers, and other stakeholders who speak the language of trade, candidates who can communicate fluently in trade terminology (entry types, bonds, PGAs, harmonized tariff schedules, port operations, and related concepts) will be best positioned to succeed in this role. Background in trade brokerage, freight forwarding, port operations, or a related trade industry role; candidates who have worked alongside licensed customs brokers, port directors, or trade compliance officers are strongly encouraged to apply.

Arlington, Virginia9 days ago

Responsibilities: Empower AI: A VIP Support Specialist (Tier II), is responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer Service Center support to the JSP VIP user community. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.

Sterling, VA30+ days ago

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The Physical Scientist Technician I will assist with testing and technical troubleshooting, provide first-tier help desk support, and contribute to the development and execution of meteorological evaluations related to upper air observation.

McLean, VA30+ days ago

Process incoming requirements for access administration, virus scanning services, stand-alone desktops, laptops, computing services, servers, printers, and peripheral services. + Ability to resolve technical problems and respond to requests via phone, in-person, ticketing systems, or IM related to hardware, software, network, access, or telecom.

Herndon, VA30+ days ago

This role goes far beyond basic helpdesk tasks — one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. AMG Tech Support is seeking skilled, driven technicians to support our growing national client base.

Crystal City, VA26 days ago

$60,000–$72,000 Per Year

Ops Tech Alliance (OTA) was founded by former National Security and Special Operations professionals with over 100 years of combined experience and was formed with a singular focus: to bridge the gap between operations and technology to enable mission success. This role serves as Information Management Officer (IMO) and Information Security Officer (ISO) representative, advising leadership on IT requirements and acting as liaison to the Network Enterprise Center (NEC).

Arlington, Virginia12 days ago

$65,029.12–$73,157.76 Per Year

Monitors conventional & web applications; assesses knowledge management needs; identifies & obtains required resources; provides oversight, planning coordination w/ Garrison IT requirements; initiates & forwards Requests for Services to the NEC; acts as liaison to the NEC for repair of IT equipment; monitors all common-user C4/IT baseline services; coordinates backup & archive services. The IMO representative assists commander/ director/chief in effectively managing the organization’s IM/IT processes & resources that enable the organization’s business & mission processes.

Springfield, Virginia15 days ago

$39,000–$62,000 Per Year

Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies. Responsibilities: Peraton is seeking a Customer Technical Technician to be part of a high-impact, hands-on team supporting the U.S. Department of Homeland Security (DHS) at one of its critical warehouse locations in Springfield, VA.

McLean, VA30+ days ago

Remote

In this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0–2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up. + Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.

McLean, VA30+ days ago

Remote

Manage 24x7 IT service desk operations, including staffing, scheduling, and shift coverage, while leading, mentoring, and training staff to ensure continuous service and a high-performing team. In this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0–2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up.

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Help Desk Technician Jobs in Virginia

Help Desk Specialist Company Confidential

Desktop Technician Pyramid Consulting, Inc

Supplier Quality Technician The LEGO Group

Desktop Support System One

Desktop Support Tanisha Systems

Help Desk Technician - Tier 2 (MSP) Solvere One/HouseCall

Help Desk Technician - Tier I Solvere One/HouseCall

Help Desk Technician Abacus Technology

Help Desk Technician - Tier 3 Solvere One/HouseCall

SITEC - Help Desk Specialist - Little Creek, VA Peraton

Help Desk Specialist II (Tier II – Advanced Support) Aretec Inc

Help Desk Support Specialist Ethic Tech, LLC

Senior Help Desk Support Specialist Ethic Tech, LLC

Linux Help Desk Specialist (Swing Shift) Quadrant Inc

Help Desk Manager SiloSmashers

Help Desk Analyst Geospatial And Cloud Analytics Inc

Tier 2 Help Desk Analyst Chenega Corporation

Tier 1 Help Desk Analyst Chenega Corporation

Help Desk Lead / Supervisor Converged Security Solutions

Help Desk Manager Addison Group

IT Help Desk Support & Endpoint Administrator Technomics

Help Desk Specialist I (Tier I Agent – Internal) Aretec Inc

Help Desk Senior (Guantanamo Bay) Agil3 Technology Solutions (A3T)

Help Desk Specialist II- Tier 2 Support TEEMA

Help Desk Analyst American Technology Consulting

Ophthalmic Technician (Pretest Front Desk Hybrid) Bermel Vision and Aesthetics

Senior Customer Technical Support Specialist -Help Desk Watershed Security

Service Desk Technician/Onsite Engineer Orion Solutions

Service Desk Specialist - TIER 2 InquisIT LLC

Service Desk Lead CSV-TAUREAN

Service Desk Tech I CompuCom

Customer Service & Retail Front Desk Associate - Store#43 - 3325 West Mercury Blvd Driven Brands

Patient Service/Front Desk Coordinator Part Time MyEyeDr.

Patient Service/Front Desk Coordinator MyEyeDr.

Part Time IT Support Technician Triumph Services

Desktop Support Technician - TIER 2 InquisIT LLC

Tier 2 Service Desk L2 Sharp Solutions Inc

SITEC - PC Technician - Little Creek, VA Peraton

EUD Desktop Support Technician (Intern) Empower AI Inc.

Desktop Technician Syntricate Technologies

ACE Account Service Desk Specialist (Tier II – ASD) Aretec Inc

VIP Support Technician (Tier II) Empower AI Inc.

Physical Scientist Technician I Axiom Consultants

Dedicated IT Support Technician ManTech

Now Hiring IT and Telecom Field Technicians HARDY INDUSTRIES

ITS Tier 2 Support Technician Ops Tech Alliance

IT Tier 2 Support Technician (DLI-W) Goldbelt, Inc.

Customer Technical Technician Peraton

Remote Support Technician ManTech

Remote Support Technician Lead ManTech

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