The HR Shared Services Representative provides comprehensive Human Resources support and advisory services through phone, email, case management, audits, and HR system transactions, with a strong focus on first-contact resolution and adherence to Service Level Agreements (SLAs). Primary areas of responsibility include onboarding support (offer letters, I-9 processing, pre-employment administration), HR systems maintenance and troubleshooting, performance management support, document management, compliance auditing, legal and subpoena requests, and HR help desk operations.