Greet students and provide courteous, professional, and timely assistance; Provide general information regarding admissions, registration, transcripts, graduation, student records, enrollment deadlines, and other routine Enrollment Services services; Assist students in locating appropriate forms, services, campus resources, and online information; Perform basic student identity and enrollment-status checks in accordance with established procedures before providing services or issuing Student ID cards; Provide Student ID card services, including assisting with new and replacement cards; Follow established procedures for Student ID photos, card issuance, activation, and replacement; Maintain Student ID card supplies, equipment, and related materials; Monitor student kiosks and assist students with basic kiosk functions; Review forms and documents for completeness and route them to the appropriate staff for processing; Refer complex questions, exceptions, or matters requiring professional or supervisory review to the appropriate Enrollment Services staff; Protect student privacy and comply with FERPA and institutional confidentiality requirements; Maintain a clean, organized, stocked, and welcoming student service area; Assist with other front-counter, administrative, and special projects as assigned. Preferred Qualifications: College coursework or an associate degree is preferred; Previous experience in a college or university, student services, admissions, registration, records, or customer-service environment; Experience working with ctcLink or another student information system; Experience handling confidential records, official documents, or student credentials; Experience with document intake, scanning, data entry, or records processing; Experience providing photo ID or identification verification services; Familiarity with FERPA and student privacy requirements; Experience working in a busy front-counter or service environment.