ABILITY TO: Review and interpret local, state, and federal policy; Assess risk, safety, and need for immediate response for reported abuse, neglect, and/or exploitation via telephone or in person; enter factual and concise documentation into the case management system per policy; maintain effective working relationships with clients and other professionals; exercise diplomacy and tact; use evidenced based practices; work effectively with customers who have varying socioeconomic status', cultures, morals and values; assess client needs, counsel and refer clients to a variety of housing, medical, social, and financial resources; understand adult's right to self-determination; illicit necessary information from callers or walk-ins. Knowledge, Skills, and Abilities (KSA's) required to successfully perform the work: KNOWLEDGE OF: Social work principles and practices; process of aging and geriatrics; human behavior; stages of change and motivational interviewing; effective communication; crisis intervention; current social issues and related interventions for issues such as homelessness, domestic violence, food insecurity, substance abuse, healthcare availability, and mental illness; empowerment theory; team building; evidenced based practices; identifying abuse, neglect and exploitation and intervention strategies; community resources.