CCaaS Tier 3 Support Analyst/Platform Administrator Omm IT SolutionsCCaaS Tier 3 Support Analyst/Platform AdministratorWoodlawn, MarylandFill in the role as part of the Tier 1/2 support to if needed provide CCaaS 800 Number support when needed (high call volumes or absence Tier 1/2 resources) to log issues and requests in ServiceNow IT Service Manager. Experience in providing IT Help Desk Tier 3 support and assistance in resolving their technical issues escalated by the Tier 1/2 resources.
IT Support and Systems Intern Element SolutionsIT Support and Systems InternMarylandYou will gain experience developing, improving, and implementing internal IT workflows, automated tools, and procedures using modern cloud service platforms such as Google Cloud Platform and Amazon Web Services. Whether you're developing cutting-edge technology solutions or designing intuitive interfaces, your contributions will have a transformative effect on the lives of countless individuals, shaping how users engage with vital government services.
IT & Business Operations Specialist PLUS CommunicationsIT & Business Operations SpecialistArlington, VAPLUS Communications is looking for an IT & Business Operations Specialist to join our Operations team who is eager to take on meaningful work, grow their technical skill set, and contribute as a valued member of our team. As an IT & Business Operations Specialist, you will manage and optimize essential IT infrastructure and operations, overseeing technical support, systems administration, and business operations initiatives.
Support Engineer (Tier 3) — Cloud Platform; Integrations (Hybrid) NIRA, Inc.Support Engineer (Tier 3) — Cloud Platform; Integrations (Hybrid)Washington, DCFull timeResponsibilitiesOwn Tier 3 resolution of incidents and service requests escalated from Tier 1 and Tier 2 support, working tickets against priority-based MTTR/MTTC service levelsTroubleshoot across the full stack: application behavior, identity/SSO and access issues, system integrations (ITSM, eDiscovery review, SIEM), data ingestion and export failures, and cloud infrastructurePerform root cause analysis on complex and recurring issues; promote repeat incidents into change requests and bug-fix candidates for maintenance releasesManage product-level escalations to OEM engineering teams while retaining ownership of ticket status and customer communicationWork within the enterprise ITSM ticketing environment, maintaining accurate ticket documentation, work-time tracking, and escalation recordsSupport security operations: patch verification, vulnerability remediation validation, and incident response assistanceMaintain runbooks, knowledge base articles, and known-issue documentation; feed resolution knowledge back to Tier 1/Tier 2 teamsContribute to monthly service desk reporting and SLA performance reviews; participate in an on-call rotation for after-hours critical incidentsRequired Qualifications5+ years of technical support, application support, or systems engineering experience, including at least 2 years at a Tier 3 or escalation-engineering levelStrong troubleshooting skills for cloud-hosted SaaS and web applications, including log analysis, SQL queries, and API-level diagnosticsWorking knowledge of AWS services and monitoring/diagnostic toolingExperience troubleshooting authentication and access issues (SSO, SAML/OIDC, role-based access)Experience in ITIL-based incident and problem management using enterprise ticketing systems (SCSM, ServiceNow, or comparable) in SLA-driven environmentsClear written and verbal communication with both end users and engineering teams, including RCA documentationU.S. citizenship required; must be able to obtain and maintain a DOJ High-Risk Public Trust (Tier 4) background investigationBachelor's degree in information technology, computer science, or a related fieldPreferred QualificationsFederal support experience, ideally DOJ or law enforcement; familiarity with FedRAMP High environmentsExperience supporting digital evidence, forensics, or eDiscovery platforms (e.g., Cellebrite, Relativity, Everlaw)Scripting skills (Python or PowerShell) for diagnostics and support automationExperience supporting multi-tenant SaaS environmentsCertifications such as ITIL 4, AWS SysOps Administrator, or Security+
Enterprise IT Support Officer ManTech International CorpEnterprise IT Support OfficerMcLean, VA$119,900–$199,600 / yearThere are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
IT Support Specialist Helsing GmbHIT Support SpecialistWashington, DCOn-Site Mobility: While you'll be based in D.C., you will occasionally travel to our operational and test facilities (such as our site in West Virginia) to set up and support localized IT environments. Device Management: Manage the lifecycle of our hardware fleet, including deploying, configuring, and maintaining Windows and macOS laptops and peripherals.
Hiring Cleared Enterprise IT & Mission Support Specialists - TS SCI w Poly OR Poly Obtainable PeratonHiring Cleared Enterprise IT & Mission Support Specialists - TS SCI w Poly OR Poly ObtainableHerndon, Virginia$86,000–$138,000 / yearFull timeResponsibilities: Peraton is actively building a pipeline of qualified candidates in anticipation of upcoming opportunities supporting the operational backbone of a 24x7 intelligence enterprise – where mission continuity is non-negotiable and modernization is intentional. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Desktop Support Technician Solvere One/HouseCallDesktop Support TechnicianBaltimore, MDSolvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Identifies, diagnoses, and resolves Tier 1 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.
NewInformation Technology IT Technician AST & Science LLCInformation Technology IT TechnicianLanham, MDAST SpaceMobile is currently seeking a skilled Information Technology (IT) Technician to support end users, maintain enterprise hardware and software systems, and contribute to the reliability and efficiency of IT operations. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today's five billion mobile subscribers and finally bring broadband to the billions who remain unconnected.
DOD Secret- IT/Software Configuration Management Specialist IAT II Associates SystemsDOD Secret- IT/Software Configuration Management Specialist IAT IIMarylandRequired IAT Level II Three (3) years of professional experience in IT configuration management, inventory control, help desk support, and workflow implementation having demonstrated knowledge of policies and regulations governing those subject areas and maintaining processes to ensure compliance with those directives. Target Education: Associate’s degree in IT logistic services or logistic services or an equivalent technical degree from an accredited college or university; or equivalent professional certification for years of experience per CSWF certification requirements.
IT Project Manager United States ArmyIT Project ManagerWashington, DC$106,437–$154,280 / yearSpecialized and Other Experience: One year of specialized experience which includes: 1) Coordinating the execution of IT projects by defining technical scope, developing schedules, and drafting comprehensive management plans; AND 2) Tracking project funds, analyzing financial reports to resolve discrepancies, and forecasting resource or manpower requirements; AND 3) Serving as the primary liaison between customers and cross-functional teams to integrate requirements and deliver project status briefings; AND 4) Using enterprise project management software to track milestones, monitor performance, and manage project risks. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.
IT Operations & Procurement Coordinator NVR IncIT Operations & Procurement CoordinatorReston, VA$55,000–$65,000 / yearNVR's technology teams thrive on providing multiple business lines with the tools and cutting-edge technologies that support NVR's mission to create a better living experience for our customers. You will play a critical role in ensuring technology equipment is accurately provisioned, tracked, tested, packaged, and delivered to end users across the company.
Event Support Technician Monumental Sports & EntertainmentEvent Support TechnicianWashington, DC$65,000–$75,000 / yearMSE's portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL's Washington Capitals, NBA's Washington Wizards, WNBA's Washington Mystics, NBA G League's Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid. Position Overview: The Event Support Technician will work to support and address technology equipment and tasks, including but not limited to, repair, operation, maintenance of broadcast and engineering infrastructure which supports all aspects of a live television environment in a sports arena and support Tier 1 Help Desk responsibilities.
NewIT SPECIALIST (CUSTSPT)-TITLLE 32 United States ArmyIT SPECIALIST (CUSTSPT)-TITLLE 32Fort Belvoir, VA$75,278–$97,897 / yearIf you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency ( http://www.sss.gov/RegVer/ wfRegistration.aspx). Incumbent must complete appropriate training and obtain required certifications IAW DoDI 8140 or DOD 8570.01M or applicable governing document(s) for Cyber workforce as an IA Technician Level II within 9 months of employment pending training seat availability.
Service Desk Support Specialist Key Concepts KnowledgebaseService Desk Support SpecialistBethesda, MarylandHave working or similar knowledge of the following application and tools: (Microsoft Office 365 and its associated apps, Adobe, AD, Citrix, ServiceNow/Remedy, VDI systems, VPNs, SPOK, BeyondTrust Secure Remote Access, JAMF Apple management and Symantec Management Console.). Key Concepts Knowledgebase, LLC., is seeking a Service Desk Support Specialist to join our team working with a high-visibility customer for a project at a large NIH CIT support organization.
Information Technology Support Specialist General Dynamics CorpInformation Technology Support SpecialistAnnapolis Junction, MD$30.44–$41.18 / hourTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Helpdesk Specialist T2 CbHelpdesk Specialist T2Ft Belvoir, VirginiaThe I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations. In this role, a successful candidate you will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems.
Senior Systems Infrastructure Engineer & Architect (Enterprise Mission Systems SME) Virginia Tech Applied Research CorpSenior Systems Infrastructure Engineer & Architect (Enterprise Mission Systems SME)Arlington, VAPosition Overview: VT-ARC is seeking a Senior Systems Infrastructure Engineer & Architect (Enterprise Mission Systems SME) to support enterprise systems engineering, secure infrastructure modernization, classified enclave implementation, and operational transition for mission-critical enterprise communications, network modernization, and cyber programs within TS/SCI environments. The selected candidate will design, implement, and sustain secure enterprise systems capabilities across Windows, Linux, virtualization, directory services, DNS/DHCP/NTP, PKI/certificates, storage, backup and recovery, monitoring, patching, configuration management, and automation.
SIGINT Analyst (Ops Support Team) (SkillBridge Intern) - 29468 Huntington Ingalls Industries IncSIGINT Analyst (Ops Support Team) (SkillBridge Intern) - 29468Fort Meade, MDThe Skillbridge intern will train as a SIGINT Analyst (Operations Support Team) within the HII Mission Technologies, reporting to a designated HII supervisor, with the goal of getting certified and capable of providing 24/7 help desk support for SIGINT systems, troubleshooting deployed sensors, and coordinating with field personnel while maintaining required security protocols and technical proficiency. HII Mission Technologies Internship programs are focused on placing transitioning military into internships that require KSAs, Education & Military Training similar to their current or previous military jobs; positions that could easily transition over to a full-time regular and permanent job with HII.
Senior Operations Support SME Darkblade Systems, LLCSenior Operations Support SMEAnnapolis Junction, Maryland$110,000–$210,000 / yearFull timeThe Senior Operations Support SME will provide operational and technical support within a fast-paced mission environment, troubleshooting system issues, supporting users, maintaining operational continuity, and coordinating with customer teams and stakeholders. The actual salary offered may vary based on various factors including but not limited to relevant experience, knowledge, skills and abilities, education, geographic location, as well as internal equity, and alignment to market data.