NewHelp Desk Tier 2 Support BTIHelp Desk Tier 2 SupportWashington, DCThe Tier 2 Support Specialist will escalate complex or unresolved issues to Tier 3 support while maintaining ownership, communication, and complete ticket documentation throughout the support process. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.
NewDeskside Support Specialist Journeyman AHU TechnologiesDeskside Support Specialist JourneymanWashington, District of Columbia$25–$28 / hourInstalls and configures computer devices such as Windows and Apple desktop endpoints, Windows and Apple laptop endpoints, Windows and Apple Tablets and mobile phones. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
IT Management Tool Analyst Waypoint Human CapitalIT Management Tool AnalystChantilly, VirginiaThis expertise encompasses the essential capabilities required for the effective management and continuous monitoring of: Network Infrastructure - ensuring connectivity, performance, and reliability across routers, switches, firewalls, and cryptographic devices. This role calls for an individual who combines technical depth with strategic breadth – someone who can research both the granular details of tool functionality and the broader implications for organizational efficiency and effectiveness.
Desktop Support ActioNet IncDesktop SupportWashington, DCActioNet is a dynamic, award-winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm that specializes in Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training. This role involves resolving complex technical issues, managing escalations, and ensuring the smooth operation of IT systems in both office and field environments.
Support Desk Lead TalentBridgeSupport Desk LeadChevy Chase, MD$40–$50 / hourThe ideal candidate will bring a mix of deep technical knowledge, excellent customer service skills, and practical experience in provisioning hardware and supporting collaborative technologies like conference room systems. This role is essential in providing advanced technical support to end users, modernizing internal systems through Microsoft technologies, and ensuring seamless hardware and meeting space readiness.
IT Imaging Technician Evolver FederalIT Imaging TechnicianWashington, DCFull timeWe help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated technology capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic security systems. Responsibilities include applying approved baseline images, installing and configuring software based on organizational requirements, preparing devices for deployment, maintaining asset records, and supporting deployment activities.
Sr. I.T. Manager of Operations & Delivery The Executive Leadership CouncilSr. I.T. Manager of Operations & DeliveryWashington, DCFull timeCommunication & Interpersonal Effectiveness: Effectively and appropriately interacts and communicates with others to build positive, constructive, professional relationships; tailors communication style and messages based on the audience; seeks to understand others' points of view, observes verbal and non-verbal cues to encourage open and honest discussions; uses clear, precise, and error-free language; invites and encourages others to participate in discussions; identifies and helps to resolve interpersonal conflict between team members; does not jump to conclusions or act on assumptions.• Customer Focus: Identifies, considers, prioritizes, and takes action on the needs of both internal and external customers; uses knowledge about the customer to inform decision making and problem solving; strives to provide additional value to the customer experience; actively solicits internal and customer feedback in order to improve the relationship; suggests ways to improve the customer experience.• Technology: Proficient with Microsoft productivity suite, association management systems, customer relationship management software, grants management software, and other functional software relevant to area of responsibility. Installation, Troubleshooting & Support: Demonstrates an advanced understanding of the installation procedures used in the organization; possesses an advanced understanding of the installation tools and uses them to install systems at the enterprise level; demonstrates a strong working knowledge of integration procedures and is able to integrate systems at the departmental level; possesses an advanced working knowledge of troubleshooting techniques and can independently perform troubleshooting without the use of pre-written processes; troubleshoots issues affecting multiple systems at the business unit level; anticipates potential user issues and determines what changes need to be made to the relevant IT before there are any concerns.•
Supervisory IT Specialist United States ArmySupervisory IT SpecialistWashington, DC$125,776–$187,093 / yearExamples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Actionet, Inc. Careers - IT Specialist / System Administrator ActioNet, Inc.Actionet, Inc. Careers - IT Specialist / System AdministratorSilver Spring, MD$58,000–$129,000 / yearActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. In this role, you will be responsible for providing IT support to Department of Commerce desktop users, and for supporting, maintaining, and updating IT systems that are used in the workplace, on research vessels, and on research aircraft.
IT Administrative Assistant AHU TechnologiesIT Administrative AssistantWashington, District of ColumbiaThe ideal candidate will be highly organized, detail‑oriented, and capable of managing correspondence, scheduling, records management, and general office coordination while supporting departmental staff and leadership. First point of contact for telephone, voicemail, email and in-person requests for assistance from users experiencing issues with hardware, software, networking and other computer-related technologies.
IT Associate LegendsIT AssociateTysons Corner, VA$25–$30 / hourThe IT Associate will assist with maintaining and troubleshooting computers, networking equipment, digital signage, event technology, audiovisual systems, and other technology used throughout the venue. Because Capital One Hall operates around performances, private events, and corporate functions, this position will occasionally require evening, weekend, and event-based availability.
NewIT Trainer/Content Developer- long-Term Contract (Government) Position AHU TechnologiesIT Trainer/Content Developer- long-Term Contract (Government) PositionWashington, District of Columbia$30–$35 / hourRequired · Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes 1 Year Required · Work experience in developing role-based end user training content for IT applications/systems 4 Years Highly Desired · Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts 2 Years Highly Desired · Adobe Captivate 2 Years Highly Desired · TechSmith Camtasia 2 Years Highly Desired · Articulate 360/Storyline 2 Years Highly Desired · Microsoft Teams 1 Year Highly Desired · Work experience with maintaining training records within an LMS 1 Year Highly Desired · Oracle LMS/Workday LMS Nice to Have · Familiarity with ServiceNow Nice to have Flexible work from home options available. Skills: · Microsoft Office and Office 365 applications Required 5 Years · BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience Required 4 Years · Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support.
Location Support Center Lead ManTech International CorpLocation Support Center LeadMcLean, VA$119,900–$199,600 / yearSupporting all facets of installations, which includes the physical placement of which includes the physical placement of desktop IT equipment to include printers, CAT5 and fiber optic cable, rack mounted network equipment, switches, workstations, and communications equipment as required. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories.
User Support Specialist III Chickasaw Nation IndustriesUser Support Specialist IIIRockville, MDExcellent verbal and written communications skills with ability to effectively communicate / interact with a wide variety of technical and non-technical audiences (i.e., customers, team members, management and federal staff). Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate hand tools, computers, and/or controls.
NewIT Specialist AHU TechnologiesIT SpecialistWashington, District of Columbia$42–$47 / hourEmployment type: Contract w2/1099/C2C Complete Description: The client is seeking an experienced and highly skilled IT Support Specialist with 6+ years of hands-on IT support experience to serve as the primary point of contact for technical issues, troubleshooting, user support, endpoint administration, and ensuring a smooth day‑to‑day technical operation. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
End User Support Technician Tier 3 designDATAEnd User Support Technician Tier 3Washington DC, Washington, DCFull timeHowever, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor’s legal duty to furnish information. PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
NewHelp Desk Manager Quadrant, Inc.Help Desk ManagerHerndon, VAEnsure the team is providing deskside IT, audio/visual equipment, video teleconference equipment, mobile phone and asset management support in a service desk environment for a Federal client at a high level. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Senior Help Desk Specialist Canton GroupSenior Help Desk SpecialistBaltimore, MDRemoteJOB TITLE: Help Desk Specialist (Senior) DIVISION: Government Services - MDVOTERS Project LOCATION: Hybrid remote - Baltimore, MD (occasional on-site presence required for MDVOTERS support) EMPLOYMENT: Full-Time; 1099 Independent Contractor (via TCG vendor partner) - with potential FTE conversion, depending on budget & performance REPORTS TO: MDVOTERS Project Lead (TCG) and Vendor Partner Account Manager. This role works closely with election officials, end users at client agencies, and the broader MDVOTERS delivery team, balancing the urgency of frontline support with the disciplined documentation, escalation, and security practices required of a state voter information system.
Cyber Systems Administrator, AI/ML Support TS/SCI w Poly Peraton IncCyber Systems Administrator, AI/ML Support TS/SCI w PolyLaurel, MD$86,000–$138,000 / yearAs part of a collaborative, high-impact integrated product development team, you'll work on next-generation cyber and AI/ML capabilities hosted on large-scale compute clusters and AWS Cloud infrastructure. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
Customer Support Engineer I Full Time Maryland Live! Casino & Hotel MarylandCustomer Support Engineer I Full Time MarylandHanover, MDUnderstanding of ITIL IT support methodologies preferred - especially support for support of processes involving ticket creation/prioritization, documentation of problem resolutions and closing of tickets per SOP and leadership guidance. Perform basic to occasionally moderately complex troubleshooting and repair activities typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets, mobile phones, kiosks and printers.