Work Duties and Tasks/Included, but not limited to: Oversee and direct VSS Specialist; Manage and disperse workload across team of VSS Specialist; Track and report work activities; Conduct and provide analytical reports as requested; Ensure assigned work is accurately completed and in a timely manner; Conduct training and onboarding with current and new VSS Specialists; Provide ongoing educational resources, such as white papers and training opportunities, on current fraud and scam trends to allow VSS Specialist to educate the consumers during their interactions; Serve as a liaison for local, state, and federal agencies, non-governmental organizations, and Inspection Service personnel. Ability to manage, track and report team’s performance; Ability to assign tasks, monitor performance, and balance overall team workload; Ability to establish and maintain effective working relationships with other professionals, federal, state, and local agencies, victims, attorneys, law enforcement agents, and representatives from non-governmental service agencies; Ability to converse with potential elderly victims telephonically.