Ability to ask clarifying questions and review documents for accuracy, Ability to create and maintain positive interpersonal relations with peers, staff, leaders and vendors, Ability to effectively communicate in a positive and professional manner, Ability to learn and be coached, Ability to prioritize tasks and manage time efficiently to meet deadlines, General awareness of applications and concepts such as Active Directory, DHCP, DNS, Group Policy, WSUS, PXE, Endpoint Encryption, Citrix, VMware vSphere, P2V, P2P, DLP, hardware independent imaging, sysprep, WAIK, Ivanti, Single Sign On, Active Administrator, networking, scripting, Linux, printers, workstation security, IT security ideas, VPN, remote access, automated software distribution and other enterprise class tools, Knowledge of current/past Windows Operating System, Microsoft Office Suite, and other common Windows based software; exposure to Mac may be intermittent, Knowledge of Windows Event logs and the idea/concept of application log file, Self-starter; driven to take action without needing prompting, Writing skills for the creation of application installations, knowledge base articles and other procedures Essential Responsibilities . Required: One (1) year of experience as Desktop Technician or equivalent role or two (2) years of experience as a Desktop Technician or equivalent role in lieu of degree or completion of Desktop Technician rotation in EMC IT Apprentice program.