Complete participant charting, monthly reports, and other documentation as required by BHNC and funding sources Provide direct short-term social services such as: completing applications, translations, reviewing correspondence, information and referrals for a variety of services and arranging for care and other services needed for participants who attend the senior center Evaluate client needs, follow-up and document progress notes to ensure quality and effective service delivery for participants Provide administrative support and assistance during programming for activities, field trips, newsletters, translations, etc. Respond effectively and efficiently to all emergency and disciplinary situations Ability to de-escalate and respond to crises situations appropriately Seeks guidance when situations arise that may not be covered by established policies and procedures Superior verbal and written communication skills Strong time management and organization skills Excellent demonstration of interpersonal and collaboration skills Physical Demands Occasional standing, walking up or down stairs, stoop, kneel, and crouch Light Work: Exerting exerting 10-20 lbs occasionally This is a physically active position.