Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de-escalation procedures, participate in all required trainings, and promptly report incidents, threats, injuries, or unsafe conditions, in accordance with ECS policies and procedures. Residential Services Coordinators must have strong communication skills; a comprehension of ethics in social services; good general counseling, active listening skills as well as proven problem-solving and crisis resolution skills.