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While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Ultimately, the Guest Service Manager is dedicated to fostering a welcoming environment that encourages repeat visits and positive word-of-mouth referrals.

<p>Radisson Oceanfront Suites Hotel</p><p>3101 North Highway A1A Indialantic Florida 32903</p><p> Guest Service Manager: Integrity, Ethics, Productivity and Delivery.</p><p>This position will be extended to become an Assistant General Manager position depend on the performance.</p><p>Hotel experience and knowledge of OPERA, PEP or ONQ will be a plus in more compensation. </p><p><br/></p><p> The Guest Service Manager is responsible for overseeing the daily operations of the hotel, ensuring high standards of service, and maintaining guest satisfaction and ensuring that service standards are consistently met. This role involves managing staff, coordinating with various departments, and implementing strategies to enhance the overall guest experience. This position is responsible for overseeing the front office operations, managing guest relations, and ensuring that service standards are consistently met. The Guest Service Manager will lead a team of front desk staff, providing training and support to enhance their skills and performance. Additionally, this role involves analyzing guest feedback and implementing strategies to improve service delivery. Ultimately, the Guest Service Manager is dedicated to fostering a welcoming environment that encourages repeat visits and positive word-of-mouth referrals. Also, the Guest service manager will assist the General Manager Daily. </p><p>  </p><p>Duties and Responsibilities include the following. Other duties may be assigned.  </p><p>- Oversee the daily operations of the hotel, ensuring all services are delivered efficiently and effectively. *  </p><p>- Manage and lead a team of service staff, providing training, support, and performance evaluations. *  </p><p>- Develop and implement service standards and procedures to ensure guest satisfaction. *  </p><p>- Coordinate with other departments, such as housekeeping, maintenance, and front desk, to ensure seamless operations. *  </p><p>- Handle guest complaints and resolve issues promptly to maintain a high level of customer satisfaction. *  </p><p>- Monitor and manage budgets, ensuring cost-effective operations while maintaining quality service. *  </p><p>- Conduct regular inspections of the hotel. </p><p>- Develop and implement strategies to improve service delivery and enhance the guest experience. *  </p><p>- Prepare and present reports on service operations and performance to General Manager. *  </p><p>- Stay up-to-updated with industry trends and best practices to continually improve service standards. *  </p><p>Qualifications:  </p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  </p><p>Language Ability:  </p><p>Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.  </p><p>Math Ability:  </p><p>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.  </p><p>Reasoning Ability:  </p><p>Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  </p><p>Education/Experience:  </p><p>Experience in Hospitality Management, Business Administration, or a related field; or equivalent combination of education and experience.  </p><p>Specialized Training:  </p><p>Experience in hotel management or a similar service industry role.  </p><p>Compensation: Competitive pay, two weeks PTO the first year accumulated the day of start, you can use after 90 days, Paid Certifications and Training. </p><p>Knowledge, Skills, and Other Abilities:  </p><p>- Excellent leadership and management skills  </p><p>- Strong communication and interpersonal skills  </p><p>- Ability to work under pressure and handle challenging situations  </p><p>- Strong organizational and multitasking abilities  </p><p>- Knowledge of hotel operations and service standards  </p><p>Physical Demands:  </p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  </p><p>While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.  </p><p>Work Environment:  </p><p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  </p>

Radisson Suites Oceanfront

Guest Service Manager

Administrative Management

Best Practices

Budget Management

Business Administration

Business Skills

Communication Skills

Concrete

Customer Satisfaction

Depth Perception

Hotel Management

Housekeeping/Cleaning

Industry/Trade Analysis

Interpersonal Skills

Leadership

Lift/Move 25 Pounds

Mathematics

Multitasking

Operations

Operations Management

Organizational Skills

People Management

Performance Analysis

Performance Management

Performance Reviews

Physical Demands

Presentation/Verbal Skills

Problem Solving Skills

Quality Management

Reporting Skills

Resolve Customer Issues

Service Delivery

Staff Training

Strategic Planning

Team Lead/Manager

Training/Teaching

Writing Skills

HiringThing

OTHER

Manage salon supply inventory and the ordering process, ensuring allocated budget is adhered to and necessary products for services are on hand.• Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.• The ASM supports the Experience Manager (EM) in leading a team of stylists and estheticians, and is accountable for all aspects of the services business, including services and merchandise sales, events around hair and skin, guest satisfaction, and operational excellence while also working behind the chair providing services to guests in the salon.

OVERVIEW:
<p style="margin:0px"><strong>Experience</strong> a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating <strong>a real sense of belonging</strong>—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry. </p><p style="margin:0px"> </p><p style="margin:0px">Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability. </p><p style="margin:0px"> </p><p style="margin:0px">We are the future of beauty services. Be part of the transformation.</p><p style="margin:0px"> </p><p style="margin:0px"> </p>

 :
<div><strong>GENERAL SUMMARY & SCOPE</strong></div><div>The Assistant Services Manager (ASM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in hair and skin services. The ASM supports the Experience Manager (EM) in leading a team of stylists and estheticians, and is accountable for all aspects of the services business, including services and merchandise sales, events around hair and skin, guest satisfaction, and operational excellence while also working behind the chair providing services to guests in the salon. This leader drives their business through a focus on performance (service sales and productivity), </div><div>people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, exceptional guest service, the ability to lead and influence and the aptitude to learn and teach service technique and product knowledge.</div><div> </div><div><strong>PRINCIPAL DUTIES & RESPONSIBILITIES </strong>(*Essential Job Functions)</div><div>The ASM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):</div><div> </div><div><strong>Performance</strong></div><div style="padding-left:40px">•  Perform salon hair services, make up applications, skincare analysis, brow services, and product demonstrations with guests.</div><div style="padding-left:40px">•  Achieve individual productivity goals each week.</div><div style="padding-left:40px">•  Promote a culture of accountability to meet or exceed the store’s goals related to service and merchandise sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.</div><div style="padding-left:40px">•  Drive company profitability through operational excellence, top-line sales growth and expense control.</div><div style="padding-left:40px">•  Support the planning and execution of services events that deliver an unrivaled guest </div><div style="padding-left:40px">experience, drive brand partner collaboration, and deliver on sales and payroll goals set by Ulta Beauty.</div><div style="padding-left:40px">•  Review, analyze, and react to Ulta Beauty’s financial and operational reporting </div><div style="padding-left:40px">regularly, including services visits and audit results, regularly and in a timely manner.</div><div style="padding-left:40px">•  Address underperforming metrics related to the store’s service sales and develop </div><div style="padding-left:40px">strategies using company programs, tools, and resources to improve and grow these areas of the business.</div><div style="padding-left:40px">•  Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.</div><div style="padding-left:40px">•  Maintain prompt, regular attendance as the ASM and hold all services associates accountable to the Ulta Beauty attendance policy.</div><div> </div><div><strong>People</strong></div><div style="padding-left:40px">•  Support in the attraction, hiring, and retention of a diverse team of service professional top talent, leveraging a variety of methods including social media platforms, and efficiently addressing any staffing needs and open positions for the salon.</div><div style="padding-left:40px">•  Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.</div><div style="padding-left:40px">•  Train, coach, and develop services professionals using company programs, tools, and </div><div style="padding-left:40px">resources.</div><div style="padding-left:40px">•  Create an inclusive environment that inspires and encourages the growth and engagement of associates and ensure attendance at all required training and educational programs and classes.</div><div style="padding-left:40px">•  Support all aspects of associate professional development, including training, providing individualized, competency-based feedback and coaching, succession planning, and individual development plans to enable continuous development and drive sales performance.</div><div style="padding-left:40px">•  Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.</div><div style="padding-left:40px">•  Promote a culture of service excellence among the leadership team by sharing best practices, establishing priorities, and providing support.</div><div style="padding-left:40px"> </div><div><strong>Process</strong></div><div style="padding-left:40px">•  Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store.</div><div style="padding-left:40px">•  Regularly review and appropriately react to all company communication in a timely manner.</div><div style="padding-left:40px">•  Adhere to and enforce Ulta Beauty’s dress code.</div><div style="padding-left:40px">•  Manage salon supply inventory and the ordering process, ensuring allocated budget is adhered to and necessary products for services are on hand.</div><div style="padding-left:40px">•  Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.</div><div style="padding-left:40px">•  Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.</div><div style="padding-left:40px">•  Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.</div><div style="padding-left:40px">•  Support the Experience Manager and General Manager in scheduling service associates to optimize traffic patterns and support service professionals’ productivity.</div><p style="margin:0px"> </p>

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<p style="margin:0px"><strong>JOB QUALIFICATIONS</strong></p><p style="margin:0px"><br/><strong>Education</strong></p><p style="margin:0px;padding-left:40px">• Cosmetology school graduate<br/>• Cosmetology license and/or cosmetology management license where required by state law</p><p style="margin:0px"> </p><p style="margin:0px"><strong>Experience</strong></p><p style="margin:0px;padding-left:40px">• 2 – 3+ years relevant, fast-paced salon management work experience or other relevant work<br/>experience<br/>• Demonstrated knowledge of state board of cosmetology regulations and hiring requirements<br/>• Developing financial management: success with driving top-line sales, interpreting reporting<br/>data, managing payroll budgets, and controlling expenses<br/>• Developing leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing<br/>collaborative relationships with others, and leading and influencing</p><p style="margin:0px"><br/><strong>Skills</strong></p><p style="margin:0px;padding-left:40px">• Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and brow services<br/>• ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories.<br/>• Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)<br/>• Strong collaboration and interpersonal skills<br/>• Strong organizational skills to manage multiple tasks<br/>• Ability to react under pressure, use good judgment in ambiguous situations, and be<br/>flexible/adaptable</p><p style="margin:0px"><br/><strong>SPECIAL POSITION REQUIREMENTS</strong></p><p style="margin:0px;padding-left:40px">• Work a flexible, full-time schedule to include days, evenings, weekends, and holidays<br/>• Attend corporate business meetings and conferences</p><p style="margin:0px"><br/><strong>WORKING CONDITIONS</strong></p><p style="margin:0px;padding-left:40px">• Continuous mobility throughout the store during shift<br/>• Frequent standing, bending, reaching, and twisting during shift<br/>• Continuous lifting and/or moving up to 10 lbs. during shift<br/>• Continuous coordination and manipulation of objects during shift<br/>• Frequent use of a computer, telephonic devices, and related office supplies</p><p style="margin:0px"><br/>If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.</p><p style="margin:0px"><br/>Ulta Beauty is proud to be an Equal Opportunity employer, and we encourage people from<br/>underrepresented backgrounds to apply. We do not discriminate based upon race (including traits associated with race, such as hair texture and protective hairstyles like braids, locks, and twists), color, religion, creed, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, status as a transgender or transsexual individual, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status (including honorable discharge from military service), reproductive health decisions, familial status, refugee status, citizenship status, sexual orientation, genetic information, or any other legally protected status of an individual.</p>

About:
<p style="margin:0px">At <strong>Ulta Beauty</strong> (NASDAQ: ULTA), <em><strong>the possibilities are beautiful</strong></em>. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.</p><p style="margin:0px"> </p><p style="margin:0px"><em>We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.</em></p>

Ulta Beauty, Inc.

Assistant Services Manager

Analysis Skills

Apple

Beauty Industry

Budgeting

Business Services

Business Strategy

Coaching

Conferences

Continuous Improvement

Corporate Communications

Cosmetology

Customer Support/Service

Establish Priorities

Financial Management

Financial Operations

Financial Reporting

Hair Styling

Inventory Management

License Management

Loss Prevention

Maintain Compliance

Metrics

Microsoft Office

Microsoft Windows System Internals/Programming

Operations Processes

Payroll Management

Point of Sale (POS) Systems

Pricing

Product Demonstration

Product Marketing

Profit & Loss

Regulations

Regulatory Compliance

Retail Channel

Revenue Growth

Revenue/Sales Reporting

Safety/Work Safety

Sales

Salon Services

Skin Care

Social Media

Staff Requirements

Standard Operating Procedures (SOP)

State Laws and Regulations

Succession Planning

Team Player

Time Management

Training Program

[AW]-iCims

Experience working in a complex cross-functional environment involving management of a wide variety of stakeholders– including the Executive Committee, marketing, operations, brand partnerships, competitive landscape, etc. This person looks to analogous but disparate industries (think Disney, cultural centers, civic public space, etc.) for inspiration and understands our innate challenge is a battle for people’s time – in the pursuit of creating places where people want to be.

<p><strong>Overview</strong></p><p>The General Manager (GM) has overall responsibility for the success and excellence of <strong>The Avenue Viera </strong>and is relentlessly focused on customer, tenant, and client experience while always keeping the financial bottom line in mind. <strong>The property is beloved by many in the community and on the cusp of its next chapter introducing exciting and dynamic retailers and restaurants alike. </strong>The GM is a leader at WS Development and has direct reports including a Marketing lead and an Office Manager, as well as working closely with security, housekeeping, and maintenance vendors. </p><p>The ideal candidate will be both a strategic leader and one that motivates his/her cross-functional and direct report team with a passion for and understanding of a modern consumer-centric experience. This person looks to analogous but disparate industries (think Disney, cultural centers, civic public space, etc.) for inspiration and understands our innate challenge is a battle for people’s time – <strong>in the pursuit of creating places where people want to be. </strong>Further, this person will possess exceptional interpersonal skills, the ability to sell what we do and inspire partners around the mission. This includes selling in the context of Leasing tours and brand partnership development. </p><p>We work in an entrepreneurial environment, so the candidate must have the ability to pivot and evolve, and to make decisions in a rapidly changing environment. Comfort in business plans, strategy, and financial fluency are a part of day-to-day project management. Candidates will come from a wide variety of backgrounds including retail, hospitality, entertainment, and marketing. The day-to-day work of a GM is highly cross-functional in nature. The GM will report to a regional Director of Asset Strategy and Experience.</p><p><strong>Key position accountabilities</strong></p><ul><li>Overall responsibility for achieving excellence in the day-to-day operations of <strong>The Avenue Viera </strong></li><li>Oversight and ownership of general budget, supporting the business plan, and thinking like a fiduciary. </li><li>Lead regular activities of the center including brand management, marketing, operations, customer service, sales, and administrative management.</li><li>Build + manage external partnerships, including those with tenants, customers, the community, the government, and financial partners.</li><li>Actively consider your consumer and help identify leads for Leasing; partner with Leasing to attract, retain, and grow the best tenants in the market.</li><li>Partner with Construction and Development to improve the property and continually focus on the details that make the customer experience the best it can be (consider parking, added services, amenities, public spaces, art, etc.)</li><li>Build and drive strategic brand partnerships, resulting in incremental revenue and added value experiences for your guests.</li><li>Experience working in a complex cross-functional environment involving management of a wide variety of stakeholders– including the Executive Committee, marketing, operations, brand partnerships, competitive landscape, etc.</li><li>Manage the property finances within the context of its performance and critically evaluate financial trade-offs. This includes preparing a budget and its management.</li><li>Juggle a large workload with a focus on impact vs effort (and where your ROI will be the most effective).</li><li>Develop and participate in a proactive MOD plan for your center.</li></ul><p><strong>Requirements</strong></p><p><strong>Qualifications and competencies</strong></p><ul><li>Experience-centric mindset</li><li>Enthusiasm, curiosity, entrepreneurial initiative, and a strong work ethic</li><li>A people-person who enjoys developing people, growing relationships, and collaboration.</li><li>Ability to provide both strategic guidance and day-to-day tactical direction on a wide variety of operational and marketing-related matters.</li><li>Strong organizational skills</li><li>Salesmanship and passion </li><li>Clear, concise communication skills</li><li>Desire to work hard & with a strong sense of urgency.</li><li>Can-do, optimistic attitude</li><li>Orientation toward innovation and trying new things.</li><li>Consistent focus on optimization and improvement (both self-improvement and the work)</li><li>High ethical standards and integrity</li><li>Proficiency in computer skills, including Microsoft Office, Word, Excel, and Outlook</li><li>Experience leading a cross-functional team towards productive, shared outcomes</li><li>Ability to handle multiple projects simultaneously.</li><li>Comfort with ambiguity and adaptability to change.</li></ul><p><strong>Education and experience</strong></p><ul><li>A college degree required with MBA or other advanced degree preferred.</li><li>10-15 years’ experience in retail property management, retail, consumer goods, hospitality, marketing, or a service industry preferred.</li><li>Experience working in a fast-paced, rapidly evolving workplace.</li><li>Demonstrated success as a proven leader, passionate about hiring great people, leading great people, and developing great people.</li></ul><p><strong>About WS Development</strong></p><p>Massachusetts-based WS Development is a mixed-use developer with a singular mission: creating places people want to be. With an approach that values art, science, innovation and, above all else, people, WS strives to engage each community it serves with best-in-class installations and activations. Established in 1990, WS is a vertically-integrated company that conceptualizes, owns, operates and leases more than 100 properties that range from cutting-edge urban spaces to lifestyle and community centers. With over 22 million square feet of existing space and an additional nine million square feet under development, it is one of the largest privately-owned development firms in the country.</p><p>WS is where great ideas and great people come together to design, build, and operate some of the best loved real estate projects in the country. We live at the intersection of entrepreneurship and establishment. We have the infrastructure of decades supporting a culture of free-thinking excellence.</p><p>We expect every WS employee to feel welcomed and valued irrespective of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, marital status, parental status, cultural background, and life experiences. Or for any other reason.</p>

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Guest Service Manager Radisson Suites Oceanfront

Assistant Services Manager Ulta Beauty, Inc.

General Manager, The Avenue Viera WS Development

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