Researching, interpreting, and applying civilian human resources laws, regulations, directives and guidelines to resolve complex or sensitive employee benefits, retirement, and/or entitlement issues; 2. Advising employees and management on civilian benefit entitlements, rights, and/or grievance and appeal procedures; 3. Assigning, directing, and evaluating the work quality and productivity of civilian benefits, retirement and/or entitlements staff. Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).