The Customer & Technical Support Specialist ensures customers receive timely responses, installation activities are well coordinated, subcontractors are properly supported and monitored, spare parts and accessory requirements are addressed efficiently, and customer concerns are effectively communicated and resolved across the organization. The Customer & Technical Support Specialist works closely with customers, Sales and Business Development, Program Management, Engineering, Quality, and Operations to ensure customer needs are understood, communicated, and resolved in a timely manner.