NewOperations Excellence Manager - Manufacturing JobotOperations Excellence Manager - ManufacturingSan Leandro, CA$125,000–$150,000 / yearFounded nearly four years ago and based in Downey, CA, with operations supporting large-scale fast-paced manufacturing across multiple U.S. markets, we are a production-driven organization focused on operational excellence, continuous improvement, and developing people at every level of the plant. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewHospital Operations Manager GoodVetsHospital Operations ManagerSanta Clara, CA$67,000–$83,000 / yearOur Hospital Managers Bring: Operational Excellence: Ability to execute and enforce protocols, manage appointment flow, oversee inventory, and balance hands-on tasks with leadership responsibilities. From staffing and scheduling to inventory, compliance, and reporting, you’re the leader who makes the hospital run smoothly with a culture that attracts top talent and delivers exceptional veterinary care and patient experiences.
NewAviation Operations & Support U.S. NavyAviation Operations & SupportColma, CAKey Responsibilities Support aircraft launch and recovery operations in operational environments; assist with aircraft handling, movement, spotting, and securing of aircraft and equipment on flight decks and flight lines; operate aviation support equipment and systems used in aircraft operations; perform inspections and operational checks before and after equipment use; conduct preventive and corrective maintenance on assigned aviation support equipment; support safety practices including foreign object damage (FOD) prevention and emergency readiness; assist with emergency response and training drills related to aviation operations; support administrative and maintenance control activities as required. Work Environment Work primarily in shipboard and shore station aviation environments, including flight decks, hangar bays, and flight lines; exposure to jet blast, rotor wash, noise, heat, weather, and moving equipment is routine; operations occur in a wide range of climates at sea and ashore and often follow the tempo of flight operations, including nights, weekends, and deployments.
Fraud and Abuse Operations Analyst PlaidFraud and Abuse Operations AnalystSan Francisco, CA$138,000–$163,200 / yearExperience translating fraud investigations and research into actionable detection signals, rules, and labeled datasets, while partnering closely with DS/ML and product teams to improve feature sets, labeling quality, evaluation frameworks, and model decay monitoring. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.
Senior Fraud and Abuse Operations Analyst PlaidSenior Fraud and Abuse Operations AnalystSan Francisco, CA$156,000–$213,600 / yearExperience translating fraud investigations and research into actionable detection signals, rules, and labeled datasets, while partnering closely with DS/ML and product teams to improve feature sets, labeling quality, evaluation frameworks, and model decay monitoring. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.
Senior Manager, Marketing and Operations CriblSenior Manager, Marketing and OperationsSan Jose, CA$145,000–$228,000 / yearThe role is designed for a leader who can step into day-to-day operational work where needed, while also building the team’s capabilities across campaign operations, lifecycle/routing, reporting, data hygiene, attribution, and workflow automation. The right candidate will help shift Marketing Operations from a primarily reactive support model to a more proactive operating partner by improving how work is prioritized, documented, scaled, and supported across the organization.
Senior Analyst, Portfolio Operations ICONIQ CapitalSenior Analyst, Portfolio OperationsSan Francisco, CA$110,000–$120,000 / yearWith over $100B assets under management, we seek to build resilient investment portfolios, partner with inspired entrepreneurs transforming industries, manage our clients’ lives and legacies, and create uncommon opportunities across sectors and society. ICONIQ Venture & Growth is seeking a Senior Analyst to join its Portfolio Operations team, a highly strategic function focused on driving commercial and strategic value across our portfolio and broader ecosystem.
NewSr Manager, Operations Visa Technology and Operations LLCSr Manager, OperationsFoster City, CA$149,800–$240,100 / yearThis role serves as the functional Subject Matter Expert (SME) for PROS CPQ, partnering closely with Sales Operations, Pricing & Deal, Product, and Technology teams to ensure accurate, scalable, and compliant pricing and quoting execution. Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
Director, AI Strategy & Operations Program Manager MicrosoftDirector, AI Strategy & Operations Program ManagerMountain View, CA$130,900–$251,900 / yearBachelor’s Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 12+ years of experience in marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organizations. Bachelor’s Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 6+ years of experience in marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organizations.
Lead Legal Operations Manager PlaidLead Legal Operations ManagerSan Francisco, CA$190,080–$237,600 / yearTake what we’ve already built with tools like Claude for Legal and Harvey and drive us into the next phase: deeper integration into day-to-day workflows; broader rollout to more use cases (contracting, research, knowledge management, intake, drafting); and measurable productivity gains. Sharpen our point of view on where AI delivers the most leverage, set the guardrails and quality bar for how the team uses these tools, partner closely with Business Operations on Plaid-wide end-to-end integrations, and make sure our tech investments are actually paying off.
NewDirector, M&A Procurement Operations Strategy KPMGDirector, M&A Procurement Operations StrategySan Francisco, CA$176,320–$433,090 / yearCreate insights related to the clients strategic and financial ambitions, including identifying the underlying value proposition and challenging the clients working capital/cash flow objectives through structured data analyses, identification of operational risks and driving efficiencies. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
Director, Global Service Operations – Flow Cytometry Waters CorporationDirector, Global Service Operations – Flow CytometryMilpitas, CAWaters Biosciences is seeking a Global Director, Service Operations Excellence to lead critical operational capabilities across our global service organization, with a strong focus on Flow Cytometry platforms and designing serviceability into current and next generation products. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance.
GTM Strategy & Operations PlaidGTM Strategy & OperationsSan Francisco, CA$162,200–$202,800 / yearWe work with thousands of companies like Venmo, SoFi, Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. In this role, you will work collaboratively across Product, Sales, Marketing, Partnerships, Ops and Strategic Finance teams on a variety of strategic initiatives with a direct and quantifiable impact on our customers, partners, and P&L.
Senior Manager, Medical Affairs Operations - Remote Agios PharmaceuticalsSenior Manager, Medical Affairs Operations - RemoteSan Jose, CARemote$131,035–$196,553 / yearManage the execution of Agios’ patient advocacy conference plans for PK deficiency, thalassemia, and sickle cell disease; participate in cross-functional planning meetings; obtain compliance approval for related materials; and attend virtual and in-person conferences, when needed. Provide operational and project management support to the US patient advocacy team, ensuring smooth day-to-day coordination across priorities, stakeholders, and deliverables, and flex to support various other functions within Medical Affairs as needs arise.
NewTeam Captain On Field Operations DICK'S Sporting GoodsTeam Captain On Field OperationsDaly City, CA$53,500–$67,500 / yearIncludes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
NewTeam Captain Off Field Operations DICK'S Sporting GoodsTeam Captain Off Field OperationsDaly City, CA$53,500–$67,500 / yearIncludes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
Senior Manager, Commercial Training, Commercial Operations and Analytics Agios PharmaceuticalsSenior Manager, Commercial Training, Commercial Operations and AnalyticsSan Francisco, CA$131,035–$196,553 / yearDesign, develop, deliver, and maintain training programs and assets – including learning materials, facilitator guides, eLearning modules, workshops, job aids, onboarding resources, and learner communications – for Market Access and Commercial Sales teams, with a primary focus on Patient Support Managers, Clinical Nurse Educators, Field Reimbursement Managers, and Payer teams. Own end-to-end execution of major training moments – new hire classes, National Sales Meetings, POA meetings, workshops, and training events – including planning, vendor coordination, logistics, materials, attendee communications, and on-site delivery across multiple stakeholders and time zones.
NewSVP, Affordable Housing Operations Asset Living Corporate TeamSVP, Affordable Housing OperationsSan Francisco, CAMust have a minimum of 10 years’ experience with affordable housing programs, including but not limited to at least one of the following programs: LIHTC, HUD programs (Project-Based Section 8, Section 236, PRAC, 811 PRA), USDA-Rural Development (515), HCD, HOME Funds, and Bonds. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. .
NewTeam Captain Off Field Operations DICK's Sporting Goods/Golf GalaxyTeam Captain Off Field OperationsDublin, CA$52,500–$66,500 / yearIncludes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
NewTeam Captain On Field Operations DICK's Sporting Goods/Golf GalaxyTeam Captain On Field OperationsDublin, CA$52,500–$66,500 / yearIncludes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
Associate Director, Forecasting & Performance Analytics, Commercial Operations & Analytics - Remote Agios PharmaceuticalsAssociate Director, Forecasting & Performance Analytics, Commercial Operations & Analytics - RemoteSan Jose, CARemote$153,541–$230,312 / yearThe current base salary range for this position is expected to be between $153,541 and $230,312 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. Build, maintain, and evolve operational, unit-based forecasts across the portfolio – demand, revenue, and patient-based models – including scenario planning and risk and opportunity assessments for multiple launches and in-line products.
Operations Manager III Pinnacle Technical ResourcesOperations Manager IIICupertino,, California$60–$70 / hourContractorThis includes collaborating closely with cross-functional teams to detect, mitigate, and prevent fraud and scam activity impacting client’s store credit and gift card products and, while supporting key projects designed to safeguard client’s customers. The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
NewHVAC Service Operations Representative JobotHVAC Service Operations RepresentativeAlameda, CA$85,000–$115,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. You will coordinate initial PMA visits, communicate with customers about scheduling and site requirements, support data accuracy, and help ensure renewals and retention efforts are handled professionally and on time.
Vice President, Systems Engineering dbt LabsVice President, Systems EngineeringOakland, CAThe ideal candidate will have deep expertise in software engineering, engineering leadership, business system architectures, systems management, and operations management, a strong analytical mindset, and the ability to leverage data to drive insights and inform decisions. A key responsibility is to ensure the integrations with Fivetran’s Automated Data Movement Platform are of the highest quality, security, and reliability, delivering a superior end-to-end customer experience.
Staff Software Engineer Grafana LabsStaff Software EngineerSan Jose, CARemote$174,986–$209,983 / yearToday, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P.
NewSenior Sourcing Supplier Data Analyst JouléSenior Sourcing Supplier Data AnalystSan Jose, CA$48–$55.61 / hourThis contract role is ideal for a highly analytical procurement professional who thrives in supplier negotiations, cost modeling, RFQs, and cross-functional collaboration while leveraging AI and market insights to drive measurable value. oin a fast-paced, innovation-driven medical technology organization where strategic sourcing and data-driven decision making directly impact cutting-edge products and global operations.
NewStaff Backend Engineer - Application Core Services, Stacks Grafana LabsStaff Backend Engineer - Application Core Services, StacksSan Jose, CARemoteOur work includes maintaining the billing engine responsible for customer usage calculation, automating provisioning after a customer signs a contract, integrating with cloud marketplaces such as AWS, Azure, and GCP, and building and maintaining the user portal our customers rely on to manage their accounts. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost.
Senior Data Engineer/Data Analyst Align Technology, Inc.Senior Data Engineer/Data AnalystSan Jose, CASkills: Strong experience in data pipeline orchestration (Databricks, Kafka) and data modeling for analytical environments; Hands-on experience with Databricks, Starburst, and Kafka as a power user; Hands-on expertise with dashboard development and monitoring (e.g., Power BI, Tableau); Deep expertise in data discrepancy investigation, root cause analysis, and resolution; Proficiency in SQL and Python; familiarity with cloud platforms (AWS, Azure); Strong organization and project management skills; Excellent problem-solving skills to investigate unknowns and connect disparate data sources. While you will work with database architecture concepts, this will be from a power-user perspective, focusing on sandbox or non-production environments of the Datalake to support research prototyping and analytics, not enterprise-scale operational systems, in collaboration with partner teams for administrative support and broader data access.
Senior Deal Desk Analyst SamsaraSenior Deal Desk AnalystSan Francisco, CARemoteAs a Deal Desk Analyst, youll be at the center of that effort — acting as a trusted commercial advisor to get deals across the line while working with Sales, Sales Ops, Customer Success, Product, Legal, and Finance to define deal success and build strategies that work for the customer, Samsara, and our partners. • Leverage AI tools — including Glean, Claude, and other approved platforms — to accelerate deal analysis, summarize documentation, and surface relevant precedents; identify opportunities to automate repetitive workflows and implement solutions that measurably improve deal velocity.
Fund Banking Analyst StifelFund Banking AnalystSan Francisco, CAStifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.
Infrastructure/Reliability Engineer BC ForwardInfrastructure/Reliability EngineerSunnyvale, CAFull timeThe ideal candidate will have strong experience in computer hardware architecture, digital design, and systems integration and a proven ability to deliver reliable hardware solutions from concept through production. Design and develop computer hardware and peripherals, including CPUs, support logic, microprocessors, custom ICs, printers, and storage devices.
Flight Operations Support Specialist II PivotalFlight Operations Support Specialist IIPalo Alto, CaliforniaDemonstrates a proactive safety mindset by embedding safety into daily operations, identifying and mitigating risks through assessments and training, encouraging open dialogue on safety concerns, and continuously improving protocols to ensure a safe work environment. We design, develop, and manufacture light eVTOL aircraft and are renowned for the BlackFly aircraft the world's first light eVTOL to fly manned missions and enter the consumer market.
Operations Support Technician AmentumOperations Support TechnicianSan Francisco, CaliforniaIn accordance with the Health and Welfare provisions of the SCA, and in addition to your base hourly rate, you may be eligible to receive an additional health and welfare payment for each hour you work to ensure compliance with the minimums set forth by the act. Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability.
Operations Support Specialist AmentumOperations Support SpecialistSan Francisco, CaliforniaAmentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. You will also serve as part of a deployable team to both CONUS and OCONUS locations to provide support for short duration operations and exercises, and to support the development, testing, and employment of new capabilities.
Support Operations Data Analyst Counsel AI CorpSupport Operations Data AnalystSan Francisco, CA$112,000–$168,000 / yearYoull sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harveys central data team to ensure the org is equipped with the right instrumentation as we scale. Youll build and maintain the dashboards, reports, and feedback loops that tell us whether were hitting our north stars - cSAT, TTR, QA scores, escalation rates - and surface the signal underneath the numbers so we can act on it.
Support Operations Data Analyst HarveySupport Operations Data AnalystSan Francisco, CaliforniaYou'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it.
Data & Reporting Analyst (BI Support / Data Operations) eTeam Inc.Data & Reporting Analyst (BI Support / Data Operations)Sunnyvale, CA$60 / hourExperience operating within automated support workflows (e.g., Slack-based intake, chatbots, or ticketing systems) and managing exception handling when automation is insufficient. Good to Have Skills Familiarity with B2B and B2C sales reporting structures, including Institutional Sales, Consumer Channel metrics, and related data definitions such as ICDF.
Associate Operations Support Specialist II - Nightshift Mainspring Energy IncAssociate Operations Support Specialist II - NightshiftMenlo Park, CARemote$27–$31 / hourCommercial, industrial, and utility leaders are choosing Mainspring over traditional options like engines, turbines, and fuel cells to quickly and reliably deliver local power for EV charging, commercial facilities, data centers, and grid-scale operations. Backed by top-tier investors including Khosla Ventures, Bill Gates, American Electric Power, Lightrock, and General Catalyst Mainspring designs, manufactures and delivers its products to customers across the U.S. today, and we're quickly scaling for international expansion.
Support Operations Engineer HarveySupport Operations EngineerSan Francisco, CaliforniaDesign, build, and maintain AI-assisted tools that improve how support specialists triage, research, and resolve tickets; including agent-facing copilots, knowledge surfacing tools, and response assist features. This role is for someone who deeply understands support operations, has a track record of building AI and automation tooling in production environments, and is energized by making support and human agents better.
Support Operations Engineer Counsel AI CorpSupport Operations EngineerSan Francisco, CA$104,000–$156,000 / yearReporting to the Support Operations Manager, with day-to-day direction from the Support Enablement Lead, you will focus on executing and maintaining enablement content across the full learning lifecycle - from onboarding new hires to delivering ongoing training as Harvey's product and processes change. Translate rapid product releases and process changes into clear, digestible learning content quickly and in the right format for the audience - written guides, short videos, live sessions, or self-guided modules.
Associate Operations Support Specialist II - Nightshift Mainspring EnergyAssociate Operations Support Specialist II - NightshiftMenlo Park, CaliforniaRemoteAt Mainspring, we are committed to building a diverse, inclusive, flexible, and collaborative environment, so if you want to help us transition the world to clean and affordable electricity, and don’t meet all posted requirements for a particular role, we’d still love to hear from you. Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power.
NewTraining Operations Assistant (Program Support Specialist 1) M.C. DeanTraining Operations Assistant (Program Support Specialist 1)San Jose, CA$71,840–$107,760 / yearAs part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets. In this role, you will handle diverse training formats-including onsite workshops and self- paced online learning-serving as the primary operational link betweenexternaltraining vendors, internal employees, and team leads.
Operations & Enablement, Customer Support CardlessOperations & Enablement, Customer SupportSan Francisco, CaliforniaExecute Hands-on Operational Work: Jump directly into customer support operations during periods of high volume, process breakdowns, or emerging issues, including personally working through complex or backlogged customer-facing tickets to unblock operations, identify systemic gaps, and improve how issues are handled going forward. Build Scalable Support Systems: Partner with internal teams and BPO partners to improve SOPs, workflows, training materials, QA processes, and operational guidance that enable support teams to operate more effectively and independently.
Operations Support Specialist (San Francisco, CA) TCROperations Support Specialist (San Francisco, CA)San Francisco, California$33–$39 / hourThe Operations Support Specialist will support the organization with administrative and project related tasks related to the growth and day-to-day operations of the SFO workshop. With headquarters near Brussels and a team of 1800+ employees, we operate globally across over 200 airports in America, Europe, Asia Pacific, and the Middle East.
Online Operations - Support Specialist I Artech LLCOnline Operations - Support Specialist IMenlo Park, CA$21.95–$30.36 / hourThis role requires a strategic thinker who is passionate about problem-solving and protecting user experiences across our family of apps. We are seeking a dedicated and resilient Support Specialist to join our Online Operations team.
Operations Support Specialist (Livermore, CA.) Truteam LLCOperations Support Specialist (Livermore, CA.)Livermore, CA$13–$30 / hourAt TruTeam, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. If you are a reliable, well-organized person who can handle day-to-day operations with a focus on efficiency and time management, we want to talk to you!
Customer Support - Rider Operations Continuum Resource NetworkCustomer Support - Rider OperationsFoster City, CaliforniaAs Customer Support - Rider Operations, you will serve as the real-time, human point of contact for riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency. In preparation for a commercial launch, the company is growing its team to support the challenging delivery of traditional customer service with specialized real-time rider support during customer rides.
NewSupport Operations Manager OpenAI LLCSupport Operations ManagerSan Francisco, CAFor unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. Given OpenAI's breakneck shipping cadence and growth - and the expectation that it will only accelerate - our ability to architect automation systems and agentic workflows for scale is central to our ability to maintain exceptional support quality in the face of AGI.
Sr. Director, Services and Support Operations IllumioSr. Director, Services and Support OperationsSunnyvale, CaliforniaYou'll have a small team, which means you must be both the trusted business partner to the Services and Support leaders and willing and able to get into the data, the workflows and the tooling and then translate what you learn into strategy you can present to the executive team. Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions creates a culture of belonging, drives our future, and makes us stronger together in support of our customers and their success.
Operations & Enablement, Customer Support Cardless IncOperations & Enablement, Customer SupportSan Francisco, CA$120,000–$170,000 / yearExecute Hands-on Operational Work: Jump directly into customer support operations during periods of high volume, process breakdowns, or emerging issues, including personally working through complex or backlogged customer-facing tickets to unblock operations, identify systemic gaps, and improve how issues are handled going forward. Build Scalable Support Systems: Partner with internal teams and BPO partners to improve SOPs, workflows, training materials, QA processes, and operational guidance that enable support teams to operate more effectively and independently.