div class="posting-requirements plain-list">- Demonstrates a proactive safety mindset by embedding safety into daily operations, identifying and mitigating risks through assessments and training, encouraging open dialogue on safety concerns, and continuously improving protocols to ensure a safe work environment.
Pivotal is the leader in the emerging market of electric Vertical Takeoff and Landing (eVTOL) aircraft.
San Francisco, California5 days ago
Livermore, CA30+ days ago
At TruTeam, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. If you are a reliable, well-organized person who can handle day-to-day operations with a focus on efficiency and time management, we want to talk to you!
Specifically, work with hotels to address key guest experience/operational issues identified by FPS team (guided by performance data supplied by Operations Analytics & Insight) and develop hotel action plan to reflect necessary steps to remedy issues and meet goals outlined in the strategic plan. Experience in hotel operations (as GM, or other multi-unit hotel management) preferred, with demonstrated mastery of consulting and business knowledge and understanding of multiple disciplines/processes related to the brand culture position.
South San Francisco, CA19 days ago
p>Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The ideal candidate will spend time reviewing support interactions, listening to calls, shadowing frontline workflows, and supporting customer interactions to better understand operational pain points and identify opportunities for improvement.
San Francisco, CA30+ days ago
At ATS, this role sits at the operational center of the marketing team-supporting lead distribution, reporting, workflows, project coordination, events, and marketing execution that help the business move faster and smarter. The support you provide helps our teams execute better, move faster, and create stronger experiences for customers, drivers and employees alike.
South San Francisco, CA24 days ago
Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The ideal candidate will spend time reviewing support interactions, listening to calls, shadowing frontline workflows, and supporting customer interactions to better understand operational pain points and identify opportunities for improvement.
San Francisco, California30+ days ago
Hands-on Operational Work: Jump directly into customer support operations during periods of high volume, process breakdowns, or emerging issues, including personally working through complex or backlogged customer-facing tickets to unblock operations, identify systemic gaps, and improve how issues are handled going forward. Scalable Support Systems: Partner with internal teams and BPO partners to improve SOPs, workflows, training materials, QA processes, and operational guidance that enable support teams to operate more effectively and independently.
As an emerging, community-driven retailer, we rely on this role to execute core inventory functions while supporting back-of-house, front-of-house, reception, and customer service. Embarc is seeking an experienced, self-motivated, and organized Operations Support Guide to join our cannabis dispensary full-time.
Key job responsibilities Deliver excellent carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches. About the team In accordance to Return to Office (RTO) Guidance, selected candidate(s) will be required to work 5-days per week from Centro Corporativo El Tobogan SJO11, Calle Blancos, San Jose.
San Jose , California10 days ago
li style="color: #000000; font-size: 9pt;">Format-Specific Planning: * Onsite Training: Coordinate logistics, manage venue requirements, oversee resource planning, and finalize physical attendee rosters. - Self-paced Online Learning: Coordinate platform access, manage user seat allocations, and oversee initial registration setups. .
- Post-Training Updates & Hand-offs: * Inform attendees' managers upon successful course completion.
- Log completion data accurately to plan and map out the next sequential training steps for the employee's development path. .
We partner with Product, Engineering, and gUP teams to provide high-quality support experiences, enhance the user experience through predictive modeling, resolve complex troubled user journeys, and ensure every support interaction contributes to Google Fi's success. You will partner cross-functionally with Legal and Engineering to define and implement support strategies, drive data-backed improvements in your owned user journeys to reduce churn, and ensure subscribers remain connected across the globe.
Key Responsibilities Support aircraft launch and recovery operations in operational environments; assist with aircraft handling, movement, spotting, and securing of aircraft and equipment on flight decks and flight lines; operate aviation support equipment and systems used in aircraft operations; perform inspections and operational checks before and after equipment use; conduct preventive and corrective maintenance on assigned aviation support equipment; support safety practices including foreign object damage (FOD) prevention and emergency readiness; assist with emergency response and training drills related to aviation operations; support administrative and maintenance control activities as required. Work Environment Work primarily in shipboard and shore station aviation environments, including flight decks, hangar bays, and flight lines; exposure to jet blast, rotor wash, noise, heat, weather, and moving equipment is routine; operations occur in a wide range of climates at sea and ashore and often follow the tempo of flight operations, including nights, weekends, and deployments.
San Francisco, California30+ days ago
ul style="min-height:1.5em">Design, build, and maintain AI-assisted tools that improve how support specialists triage, research, and resolve tickets; including agent-facing copilots, knowledge surfacing tools, and response assist features.
This role is for someone who deeply understands support operations, has a track record of building AI and automation tooling in production environments, and is energized by making support and human agents better.
San Francisco, CA30+ days ago
p>Reporting to the Support Operations Manager, with day-to-day direction from the Support Enablement Lead, you will focus on executing and maintaining enablement content across the full learning lifecycle - from onboarding new hires to delivering ongoing training as Harvey's product and processes change. Translate rapid product releases and process changes into clear, digestible learning content quickly and in the right format for the audience - written guides, short videos, live sessions, or self-guided modules.
San Francisco, CA30+ days ago
li>Execute Hands-on Operational Work: Jump directly into customer support operations during periods of high volume, process breakdowns, or emerging issues, including personally working through complex or backlogged customer-facing tickets to unblock operations, identify systemic gaps, and improve how issues are handled going forward.
Build Scalable Support Systems: Partner with internal teams and BPO partners to improve SOPs, workflows, training materials, QA processes, and operational guidance that enable support teams to operate more effectively and independently.
Sunnyvale, CA30+ days ago
strong>Any additional information you would like to share about the project specs/nature of work:. Is Skype/WebEx interview OK?: Work Location with ZIP: Cupertino CA - 95014.
Foster City, California30+ days ago
As Customer Support - Rider Operations, you will serve as the real-time, human point of contact for riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency. In preparation for a commercial launch, the company is growing its team to support the challenging delivery of traditional customer service with specialized real-time rider support during customer rides.
Any additional information you would like to share about the project specs/nature of work: Project Code: AC Digital Apps and Support Apps FY26. If remote work, please indicate how many days are required to be in the office and remote: Chance to be perm?:
Sunnyvale, California30+ days ago
p style="min-height:1.5em"/>Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions creates a culture of belonging, drives our future, and makes us stronger together in support of our customers and their success. You'll have a small team, which means you must be both the trusted business partner to the Services and Support leaders and willing and able to get into the data, the workflows and the tooling and then translate what you learn into strategy you can present to the executive team.
San Francisco, California12 days ago
You can find all of our Applicant Privacy Notices [here].. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale.
San Francisco, CA10 days ago
Youll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harveys central data team to ensure the org is equipped with the right instrumentation as we scale. Youll build and maintain the dashboards, reports, and feedback loops that tell us whether were hitting our north stars - cSAT, TTR, QA scores, escalation rates - and surface the signal underneath the numbers so we can act on it.
Sunnyvale, CA30+ days ago
li>Experience operating within automated support workflows (e.g., Slack-based intake, chatbots, or ticketing systems) and managing exception handling when automation is insufficient. Good to Have Skills- Familiarity with B2B and B2C sales reporting structures, including Institutional Sales, Consumer Channel metrics, and related data definitions such as ICDF.
Pleasanton, CA29 days ago
This role partners closely with operations, engineering, and business stakeholders to translate operational needs into reliable reporting solutions, while also supporting incident resolution, root cause analysis, and continuous improvement of data pipelines and reporting frameworks. Some of the unique challenges this position will face include identifying and leading resolution of network/telephony hardware and software for voice and data issues, oversight of activities and vendors, and facilitating and consulting on complex enterprise issues.
San Francisco, CA30+ days ago
Read MoreSimilar JobsInfrastructure Software Engineer TelemetrySaveSaved Remote - Mexico Atlassian Cloud Platform EngineerSaveSaved Remote - Poland Atlassian Cloud Platform EngineerSaveSaved Remote - Mexico Save SavedOpen sharing options Apply Now Share Meet the Dropbox Corporate IT Engineering teamFocus areas include cloud engineering IT infrastructure site reliability softwareenterprise apps automation full-stack development enterprise architecture and business systemsExplore the teamMexicoExplore the locationI feel trusted at Dropbox. Manager IT Support & Service Operations Global Remote - Mexico | Dropbox CareersSkip to main contentENENPL0Jobs that caught your eyeJobs Inside Dropbox Teams View TeamsAdminBusiness DevelopmentBusiness Strategy & OpsCommunications & BrandCompany Strategy & OpsCorporate IT EngineeringCustomer Experience and SuccessData ScienceDesign & ResearchEngineeringFinanceLegalMarketingOfficePeopleProductSalesSecurityVirtual First Whats new How we hire Emerging Talent Events Open Role Manager IT Support & Service Operations GlobalRemote - Mexico Remote Corporate IT Engineering Full Time Role Description At Dropbox we believe support should feel effortless.
li>Highly proficient in Microsoft Office and Google Workspace, especially Slides. - 5+ years of relevant professional experience in Customer success / support operations.
Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
San Francisco, California30+ days ago
p style="min-height:1.5em">You'd be working alongside a team that values support as a strategic function, a leadership team that gives you real autonomy, and an engineering team that wants to partner closely to solve customer problems. This isn't just answering tickets — it's about deeply understanding complex data-driven staffing operations and going above and beyond to ensure that our users have accurate staffing data to take care of real patient lives.
San Francisco, CA30+ days ago
In this role, you will Manage and grow a team of both Tier 1 and Tier 2 Product and Technical Support responsible for working directly with customers via email Own the Support product, which includes our help center, internal knowledge base, chat bot, and function and engage with customers and state and local jurisdictions as needed Work closely with the Technical Solutions team to expand the resolution rate of Technical Support Partner with Tax Operations teams (Filing, Registrations, and International) to increase Tier 1 Support ownership Lead cross-functional initiatives to improve in-product Customer Support What excites us You are customer-focused and have an extensive background of pushing for features and processes that are customer first You have a strong analytical background with at least 4 years of experience in managing Technical Customer Support teams You use data to make informed decisions and present findings to your team and the broader organization You have experience working with Product and Engineering teams to improve the product and internal tools You enjoy engaging with customers and stakeholders and take a proactive position when solving challenging problems Nice-to-have: you have experience building on Zendesk What we offer The equity upside of an early-stage startup with the product-market fit of a later-stage company. Our customers include: 40% of Forbes Top 50 AI companies 20% of Forbes Top 100 Cloud companies Top companies like Notion, Anthropic, and Cursor Were making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Spark Capital, Sequoia, Index, and Khosla Ventures.
You will be responsible for the entire lifecycle of our cloud environment, from architecting and building high-performance clusters with CPUs and GPUs to deploying and optimizing our multi tenant cloud services in both private and public cloud infrastructure. Proven experience in capacity and performance management, optimizing performance, ensuring adequate capacity, working with customers on optimization of their workloads, and development and maintenance of key performance indicators.
Sunnyvale, CA30+ days ago
p>The Director, Support Strategy & Operations owns the end-to-end Support operating model including the business rhythms, metrics, governance, and cross-functional accountability structures that enable the Support organization to scale outcomes without scaling headcount proportionally. We are moving from a reactive, task-driven operational model to a proactive, data-driven operating backbone that gives leaders constant visibility into whats working, whats at risk, and what needs to change.
Palo Alto, CA30+ days ago
You will ensure new features are thoroughly tested before release and provide tier-2 support for our suite of web-based business applications supporting Megapack sales, contracting, fulfillment, and billing. We are seeking a detail-oriented UAT Coordinator and Application Support Analyst to bridge the gap between business users and IT engineering teams for Tesla energy storage operations.
You'll own the platform powering global support teams, partnering with Engineering, Operations, and Data teams to build capabilities that improve agent efficiency and customer outcomes. Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction.
Palo Alto, CA30+ days ago
As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction.
Foster City, CA30+ days ago
p>The ideal candidate is calm under pressure, highly communicative, safety-oriented, and experienced in customer-facing environments. However, weekend flexibility will be required in the future based on business needs and rider support operations in Foster City.
South San Francisco, CA25 days ago
Our Veracyte Diagnostics Platform delivers high-performing cancer tests that are fueled by broad genomic and clinical data, deep bioinformatic and AI capabilities, and a powerful evidence-generation engine, which ultimately drives durable reimbursement and guideline inclusion for our tests, along with new insights to support continued innovation and pipeline development. The Systems Administrator will work closely with other IT professionals, scientists, lab technicians, and cross-functional teams to ensure the secure, efficient, and reliable operation of both enterprise and laboratory systems, keeping projects on track and meeting critical lab deadlines.
p>Administrative Operations Specialist Responsibilities: - Manage the full lifecycle of financial and procurement transactions, including purchase orders, supplier setup, invoice processing, PCard and TCard transactions, travel arrangements, expense reconciliations, reimbursements, payment tracking, and maintaining accurate financial documentation.
- Support office operations by coordinating facilities requests, submitting work orders, managing office supplies and inventory, handling deliveries, scheduling conference rooms, and ensuring operational needs are addressed promptly.
Manage the full lifecycle of financial and procurement transactions, including purchase orders, supplier setup, invoice processing, PCard and TCard transactions, travel arrangements, expense reconciliations, reimbursements, payment tracking, and maintaining accurate financial documentation. Support office operations by coordinating facilities requests, submitting work orders, managing office supplies and inventory, handling deliveries, scheduling conference rooms, and ensuring operational needs are addressed promptly.
The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, andcustomer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond. Logistics Operations & Shipping (60%)* Support day-to-day shipping and receiving operations across HQ, ensuring inbound and outbound shipments are processed accurately and efficiently.*