If you are located within commutable distance to one of the following locations: PO Square-147 Milk Street, Boston, MA; Watertown-485 Arsenal Street, Watertown, MA; Norwood-1177 Providence Highway, Norwood, MA; or Quincy-500 Congress Street, Quincy, MA, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: Screens all incoming patient inquires (through phone, online/medical record message, or other means) to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members.