The ideal candidate pairs deep endpoint management expertise with solid working knowledge of the underlying infrastructure (identity, networking, servers, and cloud) so they can troubleshoot end to end and partner effectively with infrastructure, security, and service desk teams. Familiarity with AI desktop clients — such as Claude (Cowork), ChatGPT Desktop, and Google Gemini — including enterprise-level configuration, deployment, and management of tools, plugins, skills, connectors, and projects/workspaces.