A structured training program and ongoing support are provided to help you succeed in this role.
Key Responsibilities:
Assist with booking and confirming flights, hotels, cruises, and vacation packages
Support clients by answering travel-related questions and providing reservation updates
Review booking details for accuracy, including dates, traveler information, and payment timelines
Maintain organized client records and documentation
Communicate professionally via phone, email, and messaging platforms
Provide follow-up assistance prior to departure and after travel completion
Qualifications:
Strong attention to detail and organizational skills
Clear and professional communication abilities
Comfortable navigating online systems and reservation platforms
Ability to manage tasks independently in a remote environment
Customer service or administrative experience is helpful but not required
What We Provide:
Comprehensive onboarding and step-by-step training
Access to established booking systems and supplier tools
Flexible remote work environment
Supportive team structure and collaboration
Ideal Candidate:
This role is ideal for individuals entering the travel industry, career changers seeking a remote opportunity, or professionals who enjoy structured work supporting client experiences.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Position Overview:
We are seeking organized and service-driven individuals to join our team as a Travel Reservations Assistant.
p>Qualified candidates possess: • Previous guest services experience and/or desire to work in the tourism industry preferable • Clear communication skills, both verbal and written, as well as fluency in written and spoken English language • Organizational excellence, accuracy, attention to detail • Excellent computer organizational and time management skills • Strong knowledge and ability in MS Outlook, MS Word, and MS Excel programs • Experience with Property Management Systems (Springer Miller System) preferred, but not required • Type a minimum of 35 WPM • An ability to work autonomously at times without direct supervision • High School Diploma or equivalent required. A successful Catering Coordinator: • Embodies focus, a positive attitude, and strong organizational skills • Manages accounts within the Delphi cloud-based catering system and SMS property management software • Prepares contracts, actions upon deposit and guest count due dates, prepares room blocks, Group Resumes, BEOs and necessary documentation for group arrivals • Confirms deposits, and processes payments on time, before services being provided • Works efficiently and is prepared to help wherever needed • Complete other tasks as assigned.
San Francisco, CA30+ days ago
Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City's Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city's finest cultural and dining venues. The ability to ensure all reservations staff /WRO staff are familiar with all guest rooms, selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow-up on all special guest requests.
div>Work Environment & Schedule:
Fully remote position
Flexible scheduling may be available
Training and ongoing guidance provided
Why Join Destination Knot:
Remote work flexibility
Structured, process-driven environment
Clear expectations and workflows
Opportunity to build group coordination and client service skills
How to Apply:
Qualified candidates are encouraged to submit an application for review.
Group Reservations Specialist – Remote
Location: Remote (United States)
About Us:
We are a coordination-focused services company that supports clients with group-based scheduling, reservations, and experience planning.
Palo Alto, CA30+ days ago
We are in search of a friendly, customer service oriented Reservations Coordinator who, through our phone support services and reservations systems, can provide quality guest service to our internal and external hotel guests. Answer all incoming switchboard calls, greeting callers in the defined manner, directing calls to the appropriate guest room or hotel personnel.