Duties include, but not limited to, service proposals, developing and maintaining outage schedules, training customers on CW and partner's equipment, troubleshooting equipment issues, communicating schedules and customers' needs, pre and post outage reports, billing support, inventory program updates, and forecasting service and spare parts sales. Your Challenge: Prepares and presents customers' service, preventative maintenance, and new equipment needs and plans to company teams that assure the total plan meets the customers' needs and is feasible within cost, time and environment constraints.