NewCrisis Call Center Supervisor - Overnight Shift The Affiliated Sante GroupCrisis Call Center Supervisor - Overnight ShiftTimonium, MD$60,000–$67,000 / yearWe have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. As we operate as a 365 day per year service, OPS Team Leaders must be available for day, evening, weekend and holiday shifts, as scheduled.
Crisis Call Center Supervisor - Overnight Shift AFFILIATED SANTE GROUPCrisis Call Center Supervisor - Overnight ShiftMD$60,000–$67,000 / yearWe have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. As we operate as a 365 day per year service, OPS Team Leaders must be available for day, evening, weekend and holiday shifts, as scheduled.
Crisis Call Center Supervisor - Overnights AFFILIATED SANTE GROUPCrisis Call Center Supervisor - OvernightsMD$70,000–$77,000 / yearWe have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. As we operate as a 365 day per year service, OPS Team Leaders must be available for day, evening, weekend and holiday shifts, as scheduled.
Bilingual Spanish Customer Service Coordinator- Call Center Johns Hopkins HospitalBilingual Spanish Customer Service Coordinator- Call CenterBaltimore, MDWe are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Position Summary: Reporting to the Customer Service Manager and/or Supervisor; the Customer Service Coordinator will be responsible for responding to customers billing requests and inquiries; researching and providing resolution of customer service related issues.
Customer Service Representative - Call Center American Pest Management, Inc.Customer Service Representative - Call CenterColumbia, MDAs a Customer Service Representative with American Pest, your goal is to be a friendly, helpful, knowledgeable, and professional point of contact for our customers and ensure their needs are met in a manner that reflects positively on the company. A business will live and die based on how well it treats its customers, so this fast-paced, high-volume, inbound call center is an incredibly important component of the continued success of American Pest.
NewConfirmation Call Center Specialist Luxury Bath TechnologiesConfirmation Call Center SpecialistYork, PAFull timeThis position will oversee appointment confirmation activities, manage call center representatives, support sales operations, and help drive customer satisfaction and company growth. If you are an experienced call center professional who enjoys leading a team and delivering outstanding customer experiences, we want to hear from you!
Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2) Municipal Employees Credit Union of Baltimore, Inc.Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)Baltimore, MD$20–$21.59 / hourAt MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear.
SGS-Service Center Representative eTeam Inc.SGS-Service Center RepresentativeBethesda - Remote, MDRemote$17–$18 / hourThe Service Center Representative expedites the claims process and provides detailed claim notes on all calls; as well as resolves issues and directs calls to an appropriate escalation path as needed. Job Description Essential Functions Duties and Responsibilities Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims process and servicing processes.
Customer Engagement Advocate II (Customer Service) Lumen Solutions Group, Inc.Customer Engagement Advocate II (Customer Service)Baltimore, MDRemoteWe are seeking a Customer Engagement Advocate II to provide exceptional customer service and support to members, providers, and brokers in a fast-paced healthcare call center environment. This role is responsible for handling inquiries related to benefits, claims, eligibility, billing, and healthcare products while ensuring a positive customer experience.
Virtual Service Representative (Call Center, on site) - Part Time Community College of Baltimore CountyVirtual Service Representative (Call Center, on site) - Part TimeCatonsville, MDProvides comprehensive support across various campus services, utilizing technical platforms such as Banner SIS, Element451 CRM, queue management systems, and the TDX knowledge base to enhance service delivery, including but not limited to admissions, financial aid, registration, and student accounts. Proficiency in using student or organizational information systems for accessing and updating student records, customer relationship management (CRM) tools for tracking student engagement and outreach, queue management systems for managing student service flow, and knowledge base platforms for providing accurate and timely information to students.
Customer Service Representative American PestCustomer Service RepresentativeColumbia, MDFull timeAs a Customer Service Representative with American Pest, your goal is to be a friendly, helpful, knowledgeable, and professional point of contact for our customers and ensure their needs are met in a manner that reflects positively on the company. A business will live and die based on how well it treats its customers, so this fast-paced, high-volume, inbound call center is an incredibly important component of the continued success of American Pest.
Call Center Representative - DHA Social Security AdministrationCall Center Representative - DHAMD$40,736–$82,007 / yearExamples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
Contact/Call Center - Customer Service Rep. ASRC Federal Holding CompanyContact/Call Center - Customer Service Rep.Gettysburg, PAThe salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Support quality assurance and training activities by identifying common issues and recommending improvements to scripts, FAQs, and knowledge articles.
Antwerpen Toyota Service Call Center Antwerpen Clarksville AutoparkAntwerpen Toyota Service Call CenterClarksville, MarylandOur Antwerpen Toyota Service Call Center plays a key role in maintaining our commitment to excellence by delivering seamless customer support and service scheduling. In this role, you will be the first point of contact for customers seeking service appointments, providing exceptional support and ensuring a positive experience for all clients.
Customer Service Representative (Call Center) NVR IncCustomer Service Representative (Call Center)MD$47,000–$57,000 / yearThe Customer Service Representative will use product and process expertise to troubleshoot requests, coordinate with other departments, respond to support requests, document issues, and elevate issues requiring specific technical expertise or follow-up. Liaise with Manufacturing departments at multiple plants including Materials, Production, and Logistics, and with Homebuilding as needed to resolve issues and/or facilitate material deliveries.
Call Center & Insurance Verification Representative Park West Health System IncCall Center & Insurance Verification RepresentativeBaltimore, MDThe representative works collaboratively with clinical, registration, and billing teams to promote efficient patient access, continuity of care, and positive patient experiences. This position is responsible for managing inbound and outbound calls, coordinating patient appointments, verifying dental insurance eligibility and benefits, and ensuring accurate documentation of patient and insurance information.
NewCall Center Operator - Healthcare Mercy Medical CenterCall Center Operator - HealthcareBaltimore, MarylandMercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Responsibilities: The Call Center Operator (Practice Communications Coordinator) will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience.
Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2) MECU of Baltimore IncAccount Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)Baltimore, MD$20–$21.59 / hourAt MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear.
Customer Care Specialist - Call Center ServProCustomer Care Specialist - Call CenterMDRemote$16–$16.50 / hourMust reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
Customer Care Specialist - Call Center Servpro Industries LLCCustomer Care Specialist - Call CenterMDRemoteMust reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
Healthcare Customer Service Advocate (Remote) System OneHealthcare Customer Service Advocate (Remote)Baltimore, MDRemote$28.77 / hourSystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. You’ll handle inquiries related to benefits, claims, eligibility, and billing , and you’ll also help customers use digital/self-service tools .
Receptionist/Appointment Coordinator Call Center Jim Coleman HondaReceptionist/Appointment Coordinator Call CenterClarksville, MDFull timeEmployee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf . The position also serves as the first point of contact for guests arriving at the dealership, greeting customers, checking them in for their appointments, and ensuring they are directed to the appropriate department.
NewCall Center Representative - DHA US Government Jobs - Other AgenciesCall Center Representative - DHABaltimore, MDCustomer Service Representatives provide assistance to beneficiaries and the general public in person, by telephone, or in writing; conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs. This involves receiving incoming calls through SSA's National 800 number and conducting interviews to determine the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
Senior Manager, Customer Service (DentaQuest) Sun Life Financial IncSenior Manager, Customer Service (DentaQuest)Baltimore, MD$64,700–$97,100 / yearServes as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes. Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
Advocate, Customer Service II ICONMA, LLCAdvocate, Customer Service IIBaltimore, MDRemote$25.77–$28.77 / hour20% Uses knowledge of products or services by collecting and the contractual provisions that govern administration to provide customer information service and analyzing education, to interpret contractual language to the customer needs for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. 35% Provides first- level problem resolution to member, provider and broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Call Center Operator Laurel Dental OfficeCall Center OperatorEllicott City, MarylandWe are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary.
Information Systems Security Engineer (ISSE I) (Government) AT&T IncInformation Systems Security Engineer (ISSE I) (Government)Columbia, MD$98,100–$175,780 / yearCountry Code+1+1242+1246+1264+1268+1284+1340+1441+1473+1649+1664+1670+1671+1684+1758+1767+1784+1849+1868+1869+1876+1939+20+211+212+213+216+218+220+221+222+223+224+225+226+227+228+229+230+231+232+233+234+235+236+237+238+239+240+241+242+243+244+245+248+249+250+251+252+253+254+255+256+257+258+261+262+264+265+266+267+268+269+27+290+291+297+298+299+30+31+32+33+34+345+350+351+352+353+354+355+356+357+358+359+36+370+371+372+373+374+375+376+377+378+379+380+381+382+385+386+387+389+39+40+41+420+421+423+43+44+45+46+47+48+49+500+501+502+503+504+505+506+507+508+509+51+52+53+54+55+56+57+58+590+591+593+594+595+596+597+598+599+60+61+62+63+64+65+66+670+672+673+674+675+676+677+678+679+680+681+682+683+685+686+687+688+689+690+692+7+77+81+82+84+850+852+853+855+856+86+872+880+886+90+91+92+93+94+95+960+961+962+963+964+965+966+967+968+970+971+972+973+974+975+976+977+98+992+993+994+995+996+998Phone Number. Job CategorySelect a Job CategoryB2B SalesBilingualCall CenterCorporateCustomer ServiceCybersecurityData and AnalyticsDeveloperEarly Careers & InternshipsField SalesFinanceGovernment SupportHuman ResourcesInstallation TechnicianInternshipsLegalMarketing & Public RelationsPart TimeRetailSalesSecurity ClearanceSupply ChainTechnicianTechnologyWork From Home.
NewAutomotive Service Business Development Agent - Call Center Ciocca Automotive Western DivisionAutomotive Service Business Development Agent - Call CenterYork, PAWe have an immediate opening for an energetic, enthusiastic and highly motivated call center professional to join our growing and dynamic team! Respond quickly to internet, phone and live chat inquiries using email, scripts, and templates.
NewCustomer Service Representative II Amynta AgencyCustomer Service Representative IIHunt Valley, MarylandThe Customer Service Representative II (Call Center Rep) processes requests for title documents received via email and phone, as well as client requests, responding professionally and accurately to those inquiries. Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues.
Customer Service Representative III-2 Amynta AgencyCustomer Service Representative III-2Hunt Valley, MarylandThe Customer Service Representative III (Call Center Rep) processes requests for title documents received via email and phone, as well as client requests, responding professionally and accurately to those inquiries. Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues.
Customer Service Representative III Amynta AgencyCustomer Service Representative IIIHunt Valley, MarylandThe Customer Service Representative III (Call Center Rep) processes requests for title documents received via email and phone, as well as client requests, responding professionally and accurately to those inquiries. Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues.
Call Center Sales Representative Mariner FinanceCall Center Sales RepresentativeNottingham, Maryland$18–$23 / hourFull timeProvide a full range of virtual services via our online platform/system to individual customers focused on personal financial lending, collections, and sales, through respectful, compassionate, and efficient customer service. Provides exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
NewCall Center Representative (hybrid) Kennedy ServicesCall Center Representative (hybrid)Baltimore, MDCSRs will be responsible for helping customers by providing product and service information and resolving technical issues. The essential position is in-person in Hunt Valley for initial training and will transition to remote after completing the on-site training.
Call Center Team Lead Window Nation, Inc.Call Center Team LeadFulton, MD$53,000–$57,000 / yearWindow Nation, the 3rd largest specialty remodeling company in the country, is searching for a Call Center Team Lead to oversee the day-to-day success of a thriving call center. We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.
Customer Service Representative-2nd shift Roto-Rooter Services CompanyCustomer Service Representative-2nd shiftLinthicum, Maryland$17–$19 / hourFounded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
Customer Service Representative 2nd shift Roto-Rooter Group IncCustomer Service Representative 2nd shiftMD$17–$19 / hourFounded in 1935, Roto-Rooter is North America''s largest plumbing, drain cleaning, and water cleanup services provider. Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
Operations Supervisor - Government Programs Mail Room (In Office) Blue Cross and Blue Shield AssociationOperations Supervisor - Government Programs Mail Room (In Office)Baltimore, MD$63,648–$131,274 / yearFunctional areas may include but not limited to: installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
NewCustomer Service Representative Chase Brexton Health CareCustomer Service RepresentativeBaltimore, MDRequire excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies. Coordinate appointments for patients needing multiple types of healthcare services.
Customer Service Representative Chase Brexton Health Services IncCustomer Service RepresentativeBaltimore, MDRequire excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies. Coordinate appointments for patients needing multiple types of healthcare services.