OTHER

FEED

UNKNOWN

PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!

Benefits: <ul><li>Employee discounts</li><li>Free uniforms</li><li>Opportunity for advancement</li><li>Paid time off</li><li>Training & development</li></ul> Position: Member Services Rep - Part Time - Weekend/Evening We are searching for a motivated Member Services Representative to join our team!   As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! BILINGUAL English/Spanish are encouraged to apply! Some of your responsibilities will include: Customer Service/Front Desk Activities: <ul><li>Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.</li><li>Answer phones in a friendly manner and assist callers with a variety of questions.</li><li>Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.</li><li>Respond to member questions and concerns in a timely and professional manner.</li><li>Conduct beverage or merchandise purchases on the point to sale system.</li><li>Utilize POS system to assist with new membership cards, change of address and billing or payment questions.</li></ul>Club Cleanliness and Maintenance: <ul><li>Go above and beyond to keep the front desk area and lobby clean and orderly.</li><li>Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.</li><li>Regular cleaning of all exercise equipment and tanning beds.</li><li>Regular restroom and wet area cleaning and stocking.</li></ul> Qualifications & Requirements: <ul><li>Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire.  Continued employment will be based on satisfactory outcome of the background check.</li><li>Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.</li><li>Prior Customer Service experience preferred</li><li>Must be 18 years of age or older.</li><li>High School diploma/GED equivalent required.</li><li>Upbeat, positive and professional attitude</li><li>Punctuality and reliability are a must.</li><li>Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.</li></ul> Physical Demands/Requirements: <ul><li>Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.</li><li>Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).</li><li>Ability to talk continually in person or on the phone during shift.</li><li>Maintain physical ability to administer CPR in the event of medical emergency.</li><li>Ability to see in normal visual range with or without correction.</li><li>Ability to hear in the normal audio range with or without correction.</li></ul>Why you should join Planet Fitness? <ul><li>Contribute to changing people’s lives every day by helping us create a healthier Planet!</li><li>Work alongside an amazing group of talented, dynamic professionals!</li></ul>Want more reasons? <ul><li>Medical, Dental, Vision Insurance</li><li>PTO – Paid Time Off</li><li>Free Black Card Membership</li><li>401(K) and Roth Retirement Savings Plans</li><li>Healthcare and Dependent Care Flexible Spending Accounts</li><li>STD, LTD, Term Life Insurance and other benefits</li></ul>Note:  We participate in E-Verify for all Utah locations. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Planet Fitness - Fitton Clubs

Member Services Rep Part Time Weekend Evening

Beverages

Billing

CPR Certification

Customer Experience

Customer Support/Service

Defibrillator

Dental Insurance

English Language

Federal Laws and Regulations

Fitness

Housekeeping/Cleaning

Maintain Compliance

Marconi/MSI Planet

Multilingual

Physical Demands

Point of Sale (POS) Systems

Sales

Spanish Language

State Laws and Regulations

Telephone Skills

Time Management

Training/Teaching

Vision Plan

E-Verify Participation Poster: https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf. E-Verify Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster

Position: Member Services Rep - Part Time - Weekend/Afternoon We are searching for a motivated Member Services Representative to join our team!  As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!  BILINGUAL English/Spanish are encouraged to apply! SUMMARY DESCRIPTION  The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Service <ul><li>Greet members, prospective members and guests in a friendly, and professional manner.</li><li>Create a positive club experience by providing outstanding customer service.</li><li>Respond to member questions and concerns promptly and courteously.</li><li>Assist members with account inquiries, changes, and billing questions.</li></ul>Sales & Membership Support <ul><li>Provide information about Planet Fitness memberships and amenities.</li><li>Assist potential members with tours and sign-ups.</li><li>Promote and explain current membership specials and upgrades (e.g., Black Card).</li><li>Meet or exceed membership and customer service goals.</li></ul>Front Desk Operations <ul><li>Check members into the system using club’s POS system</li><li>Answer phones professionally and efficiently</li><li>Process new memberships, cancellations and payments accurately.</li><li>Follow opening and closing procedures as assigned.</li><li>Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.</li></ul>Cleanliness & Maintenance <ul><li>Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.</li><li>Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.</li><li>Ensure weights are returned to appropriate rack area</li><li>Regularly walk the floor to ensure the club remains clean, organized, and safe.</li><li>Refill cleaning stations and supplies as needed.</li></ul>  Qualifications & Requirements: <ul><li>Required:<ul><li>Must be 18 year of age or older</li><li>Ability to work onsite, this is not a remote position.</li><li>Upbeat, professional and positive attitude and strong work ethic</li><li>Reliable, punctual and dependable</li><li>Professional, respectful, and solutions-oriented in member and employee interactions</li><li>Commitment to cleanliness and creating a positive member experience</li><li>Ability to learn and apply company cleaning practices, policies, and procedures.</li><li>Ability to read and follow verbal and written instructions</li><li>Obtain and maintain CPR/AED Certification within required timeframes.</li><li>Obtain Tanning Certification within company required timeframes.</li><li>MSRs must submit to a National Sex Offender Registry search</li><li>All Overnight positions must submit to 7 year background check</li><li>All Utah locations must participate in E-Verify</li><li>This position requires employee to work on-site</li></ul></li><li>Preferred:<ul><li>High school diploma or equivalent preferred</li><li>Prior experience working in a club fitness setting</li><li>Basic understanding of cleaning chemicals and safety standards</li></ul></li></ul>PHYSICAL DEMANDS AND WORKING ENVIRONMENT Environment: Indoor environment; exposure to noise, dust, cleaning chemicals and gym equipment. Physical: This role requires prolonged periods of standing and walking. Frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement and lifting (up to 50 lbs.) may be required. The candidate must be able to perform CPR and operate equipment as needed, to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information. Vision and Hearing: Normal vision and hearing, with or without correction. The conditions described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable ADA accommodation may be made to enable individuals with disabilities to perform these essential functions Why you should join Planet Fitness? <ul><li>Contribute to changing people’s lives every day by helping us create a healthier Planet!</li><li>Work alongside an amazing group of talented, dynamic professionals!</li><li>Want more reasons?<ul><li>Medical, Dental, Vision Insurance</li><li>PTO – Paid Time Off</li><li>Free Black Card Membership</li><li>401(K) and Roth Retirement Savings Plans</li><li>Healthcare and Dependent Care Flexible Spending Accounts</li><li>STD, LTD, Term Life Insurance and other benefits</li></ul></li></ul> <ul><li>We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. Note: We participate in E-Verify for all Utah locations. E-Verify Participation Poster: https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf E-Verify Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf </li></ul> Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Member Services Rep Part Time Weekend Afternoon

Americans with Disabilities Act (ADA)

High School Diploma

Lift/Move 50 Pounds

Organizational Skills

Safety Standards

Sales Support

Operates the phone using proper telephone etiquette, taking and transferring calls as required, taking messages accurately, always noting time and dates, and recording and making guest wake-up calls. Compete all necessary paperwork for checking guests in and out, including guest registration card/folio, telephone charges, safe charges, and other paperwork.

Looking for the right person to join our team at the My Place Hotel LaVista Primary Schedule would be Wednesday, Saturday, and Sunday from 11pm-7am. If our team member would prefer additional hours, choice of additional shifts are available 3p-11p & 7a-3p SummaryThe Night Audit will perform all front desk duties following the Company policies and procedures. You may be asked to perform other duties from time to time which are not stated in this job description.Essential Duties and ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform essential functions.<ol><li style="line-height:normal">Report to work on time and follow instructions from a supervisor.</li><li style="line-height:normal">Must have good customer service skills with guests and treat co-workers with respect.</li><li style="line-height:normal">Follow approved guidelines and procedures and accept feedback from the supervisor.</li><li style="line-height:normal">Greet guests and check them in and out using the computerized property management system. Compete all necessary paperwork for checking guests in and out, including guest registration card/folio, telephone charges, safe charges, and other paperwork. Requires standing 100% of the time. Must be able to reach to an approximate height of 48 inches.</li><li style="line-height:normal">Operates the phone using proper telephone etiquette, taking and transferring calls as required, taking messages accurately, always noting time and dates, and recording and making guest wake-up calls. Must be able to reach an approximate height of 36 to 42 inches. Able to operate a TDD (Telecommunications Device for the Deaf).</li><li style="line-height:normal">Handles cash and can accurately count cash and make accurate changes for guests. Responsible for cash transactions on shift. Knowthe proper procedure for checking credit card authorizations and for obtaining proper approval. Must be able to operate credit card authorization terminal at a height of approximately 36 to 40 inches.</li><li style="line-height:normal">Follows all emergency procedures and knows how to respond in the event of different types of emergencies. This requires mobility to travel from room to room and up and down stairs to notify guests and also assist guests in evacuating the hotel.</li><li style="line-height:normal">Promotes all Company/Brand guest loyalty programs.</li><li style="line-height:normal">Knows room rates, locations, and furnishings of all rooms including disables accessible rooms.</li><li style="line-height:normal">Knows physical make-up and layout of the building, both interior and exterior.</li><li style="line-height:normal">Review the front desk log and records of previous shifts in the log at the beginning of the shift (no gossip, doodling, or non-business information).</li><li style="line-height:normal">Responsible for balancing cash drawer and shift deposit. Completes all necessary paperwork for shift and organizational responsibilities.</li><li style="line-height:normal">Report any problems, orally or in writing concerning the front desk, guest relations, or maintenance to the general manager daily.</li><li style="line-height:normal">Part of the hotel's security team and is responsible for immediately reporting, orally or in writing any potential safety or security hazards to the general manager.</li><li style="line-height:normal">Take reservations received over the telephone, through the computer, through the mail over the fax, and in person and accurately input data in the property management system. Documents confirmation/cancellation numbers on all reservations. Must be able to reach to an approximate height of 36 to 42 inches.</li><li style="line-height:normal">Must be aware of any changes in hotel operations or policies.</li><li style="line-height:normal">Locks and secures the front desk area at any time when required to leave the area. Must be able to reach to an approximate height of 42 to 48 inches. (Take a portable phone for emergencies).</li><li style="line-height:normal">Keeps all entrances and sidewalk areas free of snow and ice. Able to lift shovels and snow, weighing approximately 20 lbs. Also, requires pushing snow and chopping ice accumulations.</li><li style="line-height:normal">Checks outside lighting each night and reports any problems (bulbs out, etc.) on a maintenance request form.</li><li style="line-height:normal">Delivers rollaway, cribs, and additional guest supplies (towels, soap, glasses, etc.) to guest rooms when requested. Able to maneuver rollaway and/or crib weighing approximately 30 lbs., approximately 200 feet.</li><li style="line-height:normal">Follows procedures for handling disorderly conduct in guest rooms and public areas of the hotel.</li><li style="line-height:normal">Keeps front desk area and lobby clean and orderly at all times (dust, vacuum, clean windows and doors, empty trash). Must operate (push/pull) a vacuum cleaner, weighing approximately 20 lbs.</li><li style="line-height:normal">Makes coffee, supplies, and cleans coffee bar. Must be able to reach a height of 60 inches and be able to bend to the floor. Must be able to reach a height of 60 inches and be able to bend to the floor.</li><li style="line-height:normal">Greets guests, and answers questions about the hotel and community. Be knowledgeable about the location of attractions, restaurants, shopping, and churches and answer complaints or concerns by the guests.</li><li style="line-height:normal">Helps secure guest's lodging by referrals when the hotel is full.</li><li style="line-height:normal">Keep all areas of the front desk area supplied with the necessary items. Report to the general manager any supplies that are needed. Must be able to lift approximately 20 lbs. to a height of 60 inches.</li><li style="line-height:normal">Records lost and found items as they are turned in and placed in the proper storage area.</li><li style="line-height:normal">Issues master key/key card to room attendants and maintenance employees as directed and records on log sheet.</li><li style="line-height:normal">Counts master keys/key cards daily. Able to reach a height of 60 inches.</li><li style="line-height:normal">Cleans guest rooms when the hotel is full and there is a vacant room that needs to be cleaned to be sold or when the hotel is short of housekeeping staff.</li><li style="line-height:normal">Must be able to travel up and down stairs for duties 9, 19, 20, 22, 23 28, and 32.</li><li style="line-height:normal">Must be able to complete laundry (pretreat as necessary, wash, dry, fold, and store) and keep laundry/housekeeping area clean.</li><li style="line-height:normal">Must be able to operate washer and dryer correctly and lift laundry weighing approximately 30 lbs. to a height of 60 inches.</li><li style="line-height:normal">Organizes paperwork for the entire day's business. This includes the front office checklist, cash logs, and call logs along with any other miscellaneous paperwork.</li><li style="line-height:normal">Records and audits each guest folio verifying that all charges including room, taxes, c-store, pet, crib and locker rental charges have been accurately posted.</li><li style="line-height:normal">Can balance the reports and have them ready for review by the General Manager.</li><li style="line-height:normal">Effectively operates telephone system to include setting wake-up calls.</li></ol>Other Duties and Responsibilities<ol><li style="line-height:normal">Shows prospective guests rooms when the general manager or other staff person is in the hotel and can watch the front desk.</li><li style="line-height:normal">Completes any correspondence concerning front desk matters (reservations, confirmations, sales letters, direct bills, accidents, etc.)</li><li style="line-height:normal">Maintain all records and files used at the front desk in hotel operations or required by Management: occupancy percentages, room attendant sheets, reservation records, billing statements, tracking sheets, guest's messages, etc.)</li><li style="line-height:normal">Performs any additional duties that, from time to time may be assigned by the general manager.</li><li style="line-height:normal">Must be able to perform all duties of the laundry job description. (Refer to laundry job description).</li><li style="line-height:normal">No employee can clock in for another. No employee can be clocked in who is not physically working. No employee can work unless he/she is clocked in.</li><li style="line-height:normal">Must be able to walk up and down stairs for duties 1 and 5.</li></ol>Job Requirements<ul><li style="line-height:normal">Basic computer skills including Microsoft Office.</li><li style="line-height:normal">Excellent written and spoken communication skills.</li><li style="line-height:normal">Excellent multi-task and organization skills.</li><li style="line-height:normal">Good understanding of engineering principles.</li><li style="line-height:normal">Must be reliable, professional, consistent, and serious about the tasks at hand.</li><li style="line-height:normal">Excellent attention to detail.</li></ul>Education and/or Experience<ul><li style="line-height:normal">High School degree or equivalent.</li></ul>Safety RequirementsMust be aware and conform to all safety requirements when in the facility, or the field performing duties for the company. Job Posted by ApplicantPro

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Member Services Rep Part Time Weekend Evening Planet Fitness - Fitton Clubs

Member Services Rep Part Time Weekend Afternoon Planet Fitness - Fitton Clubs

Front Desk Night Audit : 11pm - 7am, Part Time/Full Time, Weekends Preferred My Place Hotels

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