Job Qualifications • Bachelor's degree in business, life sciences, supply chain, or a related field • 10+ years of experience in customer success, customer service, order management, or customer operations, preferably in life sciences or a similar B2B environment • 5+ years of people leadership experience, including leading managers and/or teams across multiple sites or countries • Proven track record of developing, planning, and executing large, complex business improvement initiatives across functions • Strong understanding of life sciences products, customers, and order -to-cash processes • Proficiency with ERP (NetSuite preferred) and CRM (Salesforce preferred) systems, and advanced Microsoft Excel skills • Data -driven approach to managing performance through KPIs and reporting • Excellent interpersonal, communication, and executive presence skills Preferred Qualifications • MBA or other advanced degree • Experience supporting international customers, including global shipping and export requirements • Experience in a PE -backed, high -growth, or post -acquisition integration environment • Lean, Six Sigma, or other process improvement training The anticipated base salary range for this position is $106,720 - $133,400. Physical: Primary functions require sufficient physical ability and mobility to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operat e equipment requiring repetitive hand movement; and to verbally communicate.