Convergys Company Overview
As a leader in customer management for over 30 years, Convergys (NYSE: CVG) is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies.
Every day our 75,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agents, technology, and analytics. Our actionable insight stems from handling billions of customer interactions annually for our clients. Among Fortune 500 companies, over half of the top 50 are clients that trust their most important relationships to Convergys. Visit www.convergys.com for more information.
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Job Title: Collections Associate Job Description A Collections Associate focuses on early out collections efforts for accounts that are delinquent. An agent’s primary function is to provide customer’s with excellent customer service while influencing prompt payment of the past due account. Primary duties might include (but not limited to) fact finding/assessing customer needs/concerns, recommendin
Job Title: Sr. Systems Engineer Job Description This Senior Engineering Professional is part of an elite Team who brings new initiatives, ideas and technology into Convergys Global Hosted Services. This exciting new role due to evolving products and technology. Location of this role is open to Dallas, Texas, Orlando, Florida, Denver, Colorado, and other locations may be considered. Essential Funct
Job Title: Mgr Talent Acquisition Job Description The Manager Talent Acquisition ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. This position is responsible assisting with development of recruiting strategy and managing a team who assess hiring needs and interview candidates for positions. Essential
Job Title: Trainer Job Description The Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Convergys in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program
Job Title: Customer Support and Healthcare Professionals Job Description The Customer Support Associate position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities •