Convergys Company Overview
As a leader in customer management for over 30 years, Convergys (NYSE: CVG) is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies.
Every day our 75,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agents, technology, and analytics. Our actionable insight stems from handling billions of customer interactions annually for our clients. Among Fortune 500 companies, over half of the top 50 are clients that trust their most important relationships to Convergys. Visit www.convergys.com for more information.
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Job Title: Analytic Consulting Manager Job Description The Analytic Consulting Manager will lead a consulting team to analyze the customer experience, business processes and supporting data of internal and external clients, assess current performance levels and identify opportunities for improvement. This position will focus on leading detailed data-driven quantitative and qualitative analysis whi
Job Title: Healthcare Professionals and Customer Support Positions Job Description The Customer Support Associate position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsi
Job Title: Seasonal Healthcare Customer Service Representative $14hr. Arnold Job Description The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services. Seasonal Healthc
Job Title: Desktop Support Technician Job Description The Desktop Support Technician provides face to face support with end users with hardware ( Break/ Fix), and Software ( MS Office, Active Directory, Windows and MAC ) along with some Voice. This includes installation, configuration, maintenance, and support of these systems. This position requires intermediate knowledge for hardware and softwar
Job Title: Training Manager Job Description The Manager Training will oversee implementation of all training processes and ensure the delivery and facilitation of adult classroom training in support of client and Convergys programs to ensure superior workforce preparation. This position will maintain ongoing partnerships with other business and resource units focused on reducing costs and continua