Bilingual Spanish - Consumer Direct Admin Coordinator - Sunrise, FL

Administrative Coordinator I

Summary

LHH Recruitment Solutions is seeking two bilingual Spanish Administrative Coordinator I professionals who will communicate directly with participants and case managers, manage inbound and outbound calls, follow up on new referrals, process documentation, and maintain accurate information within internal systems. The ideal candidate is professional, reliable, comfortable working on the phone, and able to communicate with empathy and patience when assisting customers.

This is a temporary/contract position with the potential for consideration for permanent employment based on performance and business needs; conversion is not guaranteed.

Location: 1401 NW 136th Ave, Suite 402 Sunrise, FL 33323 / 100% onsite

Pay Rate: $19.00-$21.00 per hour

Schedule: Monday-Friday | 8:00 AM-5:00 PM

Employment Type: Temp/Contract to Hire based on performance, punctuality and attendance

Day-to-Day

This role primarily supports participants by phone and manages incoming referrals from case managers. The department has approximately 31 team members and handles a consistent but manageable volume of customer interactions.

On a typical day, the Administrative Coordinator will:

• Handle inbound and outbound customer service calls
• Contact newly referred participants, generally within 24-48 hours of receiving a referral
• Make additional outreach attempts when participants are not initially reached
• Schedule interested and responsive participants with an Enrollment Representative
• Answer participant questions and provide accurate information and support
• Document calls, referrals, and customer interactions in the internal CRM and ticketing systems
• Monitor emails, messages, and Microsoft Teams communications
• Follow established procedures and available scripts when handling specific calls or situations
• Complete administrative updates, documentation, and system cleanup during non-call periods
• Work closely with supervisors and team members to ensure referrals move through the intake process efficiently

Responsibilities

• Provide excellent customer service to internal and external clients
• Handle inbound and outbound phone calls professionally and accurately
• Assist customers with questions, concerns, and next steps
• Demonstrate empathy and emotional intelligence, particularly when working with sensitive or frustrated participants
• De-escalate customer concerns and provide appropriate assistance
• Coordinate daily intake and referral activities
• Process forms and documentation within internal systems
• Complete data entry and maintain accurate customer records
• Provide general administrative and clerical support
• Assist with mailing, scanning, faxing, and document processing as needed
• Support service authorization auditing and facilitate corrections when appropriate
• Communicate effectively with participants, case managers, MCO representatives, and internal team members
• Follow applicable policies, procedures, regulations, and compliance requirements
• Participate in training and professional development
• Maintain professionalism, dependability, and consistent attendance
• Perform other duties as assigned

Qualifications

• Bilingual Spanish communication skills required
• High School Diploma or GED preferred
• Previous customer service, administrative, or office experience preferred
• Experience in healthcare intake, home healthcare, scheduling, patient/customer coordination, or a similar environment is highly desirable
• Comfortable handling consistent inbound and outbound phone activity
• Strong verbal and written communication skills
• Strong customer service and interpersonal skills
• Demonstrated professionalism, reliability, and attendance
• Ability to communicate effectively with customers from varying backgrounds
• Strong emotional intelligence and ability to de-escalate challenging situations
• Proficiency with Microsoft Outlook and Microsoft Teams
• Comfortable learning and working within CRM and ticketing systems
• Intermediate computer and data-entry skills
• Strong organizational, problem-solving, and decision-making abilities
• Ability to work independently after training while also contributing to a team environment
• Ability to work 100% onsite in Sunrise, FL, Monday through Friday from 8:00 AM-5:00 PM
• Must successfully complete required background screening and Florida Level 2 AHCA clearance prior to onboarding

Pay Details: $19.00 to $21.00 per hour

Search managed by: Jason Timothy

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.