Bachelor's degree in a related field; one to three years of relevant experience; outstanding written and oral communication skills; strong interpersonal, relationship-building, and customer service skills; ability to coordinate and prioritize competing tasks; ability to communicate effectively and respectfully with individuals from diverse cultural, linguistic, socioeconomic, and educational backgrounds; ability to establish and maintain effective working relationships and function as part of a team; exceptional attention to detail; and proficiency in software programs including MS Word, Excel, PowerPoint, Access, and Outlook. Responds to and triages initial inquiries received through the study abroad email account, providing general information and directing students to appropriate resources or staff; communicates and coordinates with students, faculty, staff, vendors, partner institutions, and other stakeholders to support the timely completion of study abroad administrative processes.