La Grange, Illinois24 days ago
Solves common user problems in real time, including software functionality; data communication/network troubleshooting and installation, PC and network configuration; operating systems and browser related issues; • Support end users with their computer related concerns through both on-site and remote mechanisms; • Perform system upgrades, new system set up, configuration and installation; • Installation of software for various computer applications / programs and then routinely testing them to ensure they are functioning appropriately; • On-going maintenance, system checks, security set up and support for existing systems and their related peripheral equipment; • Ability to maintain, install and configure LANs, network cabling, network communication protocols such as TCP/IP; • Ensure PC protection packages are in place and operating appropriately (firewall, anti-virus, malware, etc.); • Perform accurate and timely updates of tickets in the company tracking system; • Prioritize production-critical issues and escalate issue(s) to the appropriate technical staff; • Develop and keep up to date facility network diagrams; • Develop project plans as needed and keep them up to date; • Work with PRS personnel both local and remote to a location as well as I.T. Required: • Network experience to include LAN, network cabling and network protocols to include TCP/IP; • System configuration, maintenance, and support experience; • Familiarity with Microsoft products including Office 365; • Microsoft Server experience; • Microsoft Exchange Client experience; • Proven organization and communication skills; • Ability and willingness to travel, work remotely and independently; • Must be able to communicate effectively with others, both orally and in writing; • Ideal candidates are flexible, self-motivated, and self-managing, with a strong sense of team and the ability to also work independently; • Good customer interaction skills; • Safety conscious.