Experience supporting product, engineering, customer experience, or support teams, preferred but not required Strong analytical skills, including the ability to validate queries, metrics, and dashboards by performing data quality checks, reconciling results, and ensuring outputs are accurate, consistent, and reliable Effective written and verbal communication skills, with the ability to document metrics, explain analytical outputs, and collaborate with cross-functional stakeholders Curious, analytical, and proactive mindset, demonstrating ownership, sound judgment, and a commitment to continuous learning and technical growth . Partner with Product, Customer Experience, Support, and Engineering stakeholders to understand business questions and contribute to end-to-end analyses, including data querying, analysis, and visualization, with guidance from senior analysts Assist in defining, tracking, and reporting on core product and customer metrics, translating stakeholder needs into clear, well-structured dashboards and analytical outputs in our BI tool Omni Analytics Collaborate with data engineers and senior analysts to understand data sources, validate data quality, and ensure analytics datasets are reliable and well-documented.